I made an enquiry about a trip to Milan for Sunderland AFC supporters in Europe. Demand has been huge for this trip and I was aware demand has been massive. Despite this the staff member whose name I... See more
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Excellent knowlegable staff member Katelyn Bolem at your Consett Co Durham branch.Made sure all our needs would be met at the arrival destination and our hotel room and surrounding areas would meet m... See more
Company replied
Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
Company replied
As always fab service in hays Consett . Alison along with her colleagues are so helpful patient and passionate about there service x
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
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Hays Consett a lovely bunch of Lady's…
Hays Consett a lovely bunch of Lady's always happy to take the time to make sure you get what you want.
Service with a smile.
May 14, 2026
Reply from Hays Travel - Consett
Thankyou so much for taking the time to leave such lovely feedback. We are so pleased to hear you had such a wonderful experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel
Katelyn
Always a pleasure to visit Hayes
Always a pleasure to visit Hayes, as I know, from past experience, I will find friendly helpful service with a customer care member, who will listen to my needs and advise accordingly. Great service from a great company.
May 4, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback. Many Thanks Lyndsey
Katalyn was brilliant
Katalyn was brilliant, very patient and help find my perfect holiday
May 11, 2026
Reply from Hays Travel - Consett
Hi David,
We appreciate your kind words. We are so happy we could help you find your perfect holiday with such patience.
Kind Regards
Hays Travel Consett
Katelyn
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Swift response with good quality service always.
May 9, 2026
Reply from Hays Travel - Consett
Thank you for lovely feedback, hope you have an amazing time! Many Thanks Joanne
Reply from Hays Travel - Consett
Hi Donna,
We appreciate you sharing your experience with us; we are so happy to hear you had such a fantastic time with our team member.
Kind Regards
Hays Travel Consett
Morgan
The staff at Hayes travel consett are…
The staff at Hayes travel consett are always friendly and more than helpful no matter what you ask of them be it advice on travel or talking you through the process of actually booking. I have done long haul and theatre breaks with Hayes for many years now. Thank you Margaret, Abi, Ali and Morgan 😊❤️🧭🌏🌎 x
May 6, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, always a pleasure booking your holidays ... Many Thanks Morgan
My go to Travel Agent staff are…
My go to Travel Agent staff are brilliant who go the extra mile to get you that holiday at the best price
April 30, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feeback it was a pleasure to book your holiday. Regards Hays Travel Consett
Excellent service
Excellent service, staff were so professional, helpful and knowledgeable, no pressure at any time during the visit. The booking process was straightforward.
May 5, 2026
Reply from Hays Travel - Consett
Thankyou so much, I really do appreciate your kind words! We're so glad to hear that you were happy with the service given.
If you do require any assistance in the meantime, please dont hesitate to contact us.
Kind Regards
Hays Travel
Abbie
Great Booking Experience
I was looking at a short break with a friend to a new destination. I spoke to Abbie Ross at the Consett Branch who was very helpful and knowledgeable about the area and answered all my questions.
Abbie made the booking process very simple and easy to follow.
First class service as always!
May 5, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing time ... Many Thanks Abbie
Excellent staff good tie up with each…
Excellent staff good tie up with each other never in doubt we wouldn't be satisfied
May 4, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, Many Thanks Katelyn
Absolutely brilliant experience booking…
Absolutely brilliant experience booking with Abbie at hays travel consett
April 28, 2026
Reply from Hays Travel - Consett
We are happy you had such a brilliant experience booking with us. Thank you for sharing your positive feedback; we really appreciate it,
Thankyou
Abbie
Reply from Hays Travel - Consett
Hi Gillian,
We appreciate you taking the time to share your consistently positive experiences with our service; thank you so much!
Kind Regards
Hays Travel Consett
Chloe
all questions answered no issues…
all questions answered no issues whatsoever!
A great agent and knowledgeable
May 3, 2026
Reply from Hays Travel - Consett
Hi,
We appreciate you taking the time to leave us this great review! We're so glad to hear that our agent was knowledgeable and helpful.
Kind Regards
Hays Travel Consett
Alison
Reply from Hays Travel - Consett
Thank you for the lovely feedback - Many Thanks Mia
Reply from Hays Travel - Consett
We appreciate you taking the time to share your positive experience. We're glad you found our team helpful and informative! Kind regards, Margaret
Reply from Hays Travel - Consett
Thank you for the lovely feedback, Many Thanks Amanda
From the moment I phoned the hays…
From the moment I phoned the hays travel branch was great, Morgan who helped me get the holiday I wanted was nothing more than amazing, nothing was a problem even after I had phoned the branch on numerous times, with her help I've got the perfect cruise and a few days stay in a lovely hotel, can't recommend the Consett branch enough
April 30, 2026
Reply from Hays Travel - Consett
Thank you so much, i really appreciate your feedback and i was so happy to find you the perfect cruise.
thanks
Morgan :)
Excellent service as per the…
Excellent service as per the norm,Katelyn was excellent in sorting what we needed.
April 30, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, many thanks Katelyn
Amazing team
Amazing team! Really listened to me for what I wanted after for our family holiday!!… I would always book through hays!
April 22, 2026
Reply from Hays Travel - Consett
Hi Sarah,
We're so happy to hear that our team listened to your needs and helped you plan an amazing family holiday! Thank you for your continued trust in us.
Kind Regards
Hays Travel Consett
Amanda
Very friendly helpful member of staff
April 28, 2026
Reply from Hays Travel - Consett
Hi,
We appreciate you taking the time to share your positive experience; we are so happy to hear our staff were helpful and friendly.
Kind Regards
Hays Travel Consett
Katelyn
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