I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... See more
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Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... See more
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
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Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
859 reviews
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Declan from the Crook branch of Hayes…
Declan from the Crook branch of Hayes travel was very helpful and booked a cruise for 6 people.
I was very satisfied.
July 7, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Declan and that your cruise booking for six people was handled so well! I'll be sure to pass your comments onto Declan.
Kind Regards
Hays Travel Crook
Unbeatable service from Callum
Callum was knowledgeable, polite and friendly and helped us enormously in choosing a holiday that exactly suited our requirements. A travel expert who is second to none.
July 5, 2026
Reply from Hays Travel - Crook
Thank you for your wonderful review! We're so pleased to hear that Callum helped you choose the perfect holiday. I'll be sure to pass this fantastic feedback onto him.
Kind Regards
Hays Travel
We new what we were looking to book which made it easy but the member of staff was realy pleasant and made the booking very easy to do
We new what we were looking to book
June 27, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind back. Im pleased you were happy with the service you received.
I will pass your comments onto Lillie for you :)
Thanks Chelsey
Reply from Hays Travel - Crook
We're so happy to hear that your experience was quick and easy. We appreciate your positive feedback about the service. I will pass your lovely comments onto Callum.
Kind Regards
Lillie
Excellent service well explained phoned…
Excellent service well explained phoned back when asked
June 26, 2026
Reply from Hays Travel - Crook
Gary,
We are so glad you had a positive experience with our service. We appreciate your kind words!
Kind Regards
Hays Travel Crook
Very helpful and friendly
Chelsey went above and beyond to find our perfect holiday really helpful and friendly
June 18, 2026
Reply from Hays Travel - Crook
Rachael,
We're so glad we could help you find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Crook
Great service once again I always…
Great service once again I always religh on Hayes at crook many thanks to Chelsey
June 25, 2026
Reply from Hays Travel - Crook
Hi John Tinnion,
We are so glad you had a great experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Crook
Everyone was so helpful
Everyone was so helpful, and helped me get the travel insurance I needed for holidays.
June 25, 2026
Reply from Hays Travel - Crook
Connie,
We're so glad we could assist you with your travel insurance needs for your holidays. Thank you!
Kind Regards
Hays Travel
Dec does it again. Thanks Crook Hays
Visited shop after making enquiries with Dec Spencer prior to visit. Extremely hot day. Shop was busy, air conditioning on and everyone cheerful and chatty which put us in holiday mood. We always book with Dec now. He's relaxed , friendly, always has a smile. He'd already done all the groundwork, found out our preferences and had checked the price that morning. He makes the whole experience a positive one when I can feel quite anxious about getting everything right and paying large amounts. To top it off he managed to get us a private transfer for not too much more, booked our seats and gave us the prices for airport parking which we ll do with him from now on. He also managed to get travel insurance for our last holiday on may when we couldn't get it with an insurance broker we usually go too so we took the years insurance. Thanks to the team in Hays including Julie for travel money but a huge thank you to Dec . We ll be back!
June 24, 2026
Reply from Hays Travel - Crook
Tracy Lane,
Thank you for sharing such a wonderful review of your recent visit. We are so pleased to hear that you consistently have positive experiences with us. It's fantastic to know that our team makes the booking process enjoyable and stress-free, especially when dealing with important travel plans. We truly appreciate your loyalty and look forward to assisting you again soon!
Kind Regards
Hays Travel
Declan was very kind and discussed all…
Declan was very kind and discussed all our concerns and requests. We are really looking forward to our first cruise.
June 23, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback for Declan, we hope you enjoy your first cruise! :)
Thanks, Georgia
Fabulous Service
Declan at Hays Travel, Crook was fantastic, can’t fault his service and patients whilst we looked to book our “girls trip” next year. He provided us with information promptly and made the whole booking process simple.
June 23, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave Declan some fabulous feedback! We are so glad you got booked up! thanks, Georgia
hassle free
hassle free, simplicity at is best. special requests given priority. worthy company to do business with.
June 17, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your holiday. I hope you have a fantastic time.
Thanks,
Lorraine :)
Excellent customer service by Lilly who…
Excellent customer service by Lilly who managed to save us some money as well. Very pleased.
This is the second time using the Crook branch and we will use them again
June 20, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your lovely cruise.
Thank you,
Lillie :)
Lovely
Lovely, friendly staff with good knowledge of what's available, and super efficient making sure you've got the rights seats and extras such as carparking at the airport if needed
June 20, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you find the perfect holiday. I hope you have an incredible time.
Thanks,
Callum :)
Always have a very good experience…
Always have a very good experience dealing with Hays Travel staff whether it is just making enquiries or actually booking a holiday, This time I must say a big thankyou to Georgia and Declan,
June 18, 2026
Reply from Hays Travel - Crook
We are so pleased to hear you consistently have such a positive experience with us! Thank you for your kind words and I will be sure to pass your lovely feedback onto both Declan and Georgia.
Thanks,
Hays Travel Crook
Great service so far
Great service so far, ticked all the boxes we needed. Chelsea was incredibly helpful, efficient, updated us through email or phone. Thank you so much Chelsea for your help and the team, will book again with them.
June 16, 2026
Reply from Hays Travel - Crook
Jessica,
Thank you so much for your feedback we truly appreciate your kind words and look forward to seeing you both in the office again soon.
Kind Regards
Chelsey x
Hays Travel Crook
Callum was very helpful explaining…
Callum was very helpful explaining deferent insurance and found a one that suited our needs he was nice and very pleasant man
June 14, 2026
Reply from Hays Travel - Crook
Hi Carol,
We're so glad we could help you with your travel insurance! Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel Crook
Positive customer service
Lillie at the crook office was really helpful, very informative and took the time to talk me through elements of the holiday on offer
June 13, 2026
Reply from Hays Travel - Crook
Thank you so much for your very kind review. It was a pleasure to book your holiday and I'm sure you'll have a fabulous time!
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback for Chelsey. I will be sure to pass your lovely comments onto her when shes back in the office :)
Thanks
Lorraine
Every part of our booking was explained…
Every part of our booking was explained in great detail with no pressure 👌
June 7, 2026
Reply from Hays Travel - Crook
Thank you so much for taking your time to leave such great feedback. It was a pleasure helping you book your fantastic cruises. Thank you again for booking with us and we hope to see you again soon!
Thanks,
Callum :)
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