Natalia at Chrystal peaks branch , could not have been more helpful . This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .... See more
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My experience was made great yet again by going back to the same lady to book me my holiday. Her name is Rhiann. She is so lovely and always extremely helpful. Nothing is too much trouble for her and... See more
Company replied
Millie was lovely whilst searching for a holiday for me and my dad. We both had slightly different wants and open to a range of destinations but after a few destinations and flight changes, Millie fo... See more
Company replied
We have been using hays for the past couple of years, and all staff stand out in their own way. Always smiling helpfully great knowledge of places you are thinking fabulous advice. Never pushy with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Natalia at Chrystal peaks branch
Natalia at Chrystal peaks branch , could not have been more helpful .
This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .
Cannot recommend enough .
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The two different young ladies who we…
The two different young ladies who we dealt with on Wednesday and Thursday were both very efficient and pleasant. The booking service took all the hassle away from us.
August 26, 2026
Reply from Hays Travel - Crystal Peaks
Thankyou for your kind review, im really glad i could help - Abi :)
The whole experience from sitting down…
The whole experience from sitting down to booking the holiday was easy
August 28, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your kind words. David
Staff (Jessie @ Crystal Peaks…
Staff (Jessie @ Crystal Peaks Sheffield)very helpful and attentive answered all our questions and helped us book the cruise we wanted
August 20, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your lovely review Susan! It was all my pleasure. Happy sailing! - Jessie :)
Jessie was very sociable and helpful in…
Jessie was very sociable and helpful in arranging our holiday.
August 27, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your kind review! It was all my pleasure :) Have a lovely time! - Jessie
Reply from Hays Travel - Crystal Peaks
That's great to hear! 😊 I'm glad amending your booking was quick and easy for you. - Natalia
My experience was made great yet again…
My experience was made great yet again by going back to the same lady to book me my holiday. Her name is Rhiann. She is so lovely and always extremely helpful. Nothing is too much trouble for her and she is the reason why i go back to Hays Travel Crystal Peaks when booking my holiday abroad.
August 26, 2026
Reply from Hays Travel - Crystal Peaks
Thats fabulous feedback, thank you so much for your kind words. I will make sure Rhiann gets the recognition she deserves. Thank you for your business once again. Kind regards. Jo.
Staff were very helpful and friendly ♥️
August 19, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your kind review! It was all my pleasure - Annalie :)
What a pleasure it was being guided…
What a pleasure it was being guided through with an expert. Michelle was taking the trouble to resurch the part of the Spanish coast not heavily used by tourists. Then used her expertise to sort the airport and airline, car parking etc etc. Hayes travel is the first travel agent I have used in about 30 years, no more internet for me. Thank you.
August 25, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we could help you find exactly what you were looking for.
Crystal Peaks Hays Travel
Great Service
Great Service, the lady took her time, explained everything well, printed the papers and we booked a nice Holiday
August 17, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service, we truly appreciate your kind words.
Crystal Peaks Hays Travel
Millie was lovely whilst searching for…
Millie was lovely whilst searching for a holiday for me and my dad. We both had slightly different wants and open to a range of destinations but after a few destinations and flight changes, Millie found a hotel with two pools view rooms in Majorca for us. Thanks Millie
August 24, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful review! We are so pleased to hear that we could help you find the perfect holiday with the specific requirements you had in mind. We hope you and your dad have a fantastic time in Majorca!
Crystal Peaks Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for a great review, your feedback is very important to us!
I book regularly
I book regularly, David knows the airport I like to travel from and the apartments I prefer so there is no messing, he just reels relevent holidays off.
Fantastic!!!
August 25, 2026
Reply from Hays Travel - Crystal Peaks
Louise,
Thank you for your fantastic review! We are so pleased to hear that you consistently have such a smooth and personalized booking experience with us. It's wonderful to know that we can anticipate your preferences and offer relevant holiday options. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
Fantastic
Fantastic
Staff David Miller in store were really helpful and knowledgeable of the destination we were interested in visiting for a holiday. He took in to consideration all of our options and answered our questions. I am very pleased with the outcome and very much looking forward to our holiday.
August 14, 2026
Reply from Hays Travel - Crystal Peaks
Dan,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was helpful and knowledgeable, and that you are looking forward to your holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thankyou for your kind review :)
Last minute short break
Went in with dates for a short break with no fixed idea where to go and was given constructive ideas and help from Michelle who was very efficient.Booking process was straightforward and was a great last minute deal.
August 16, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your lovely review, have a great time. Michelle
Reply from Hays Travel - Crystal Peaks
Thank you so much, that means a lot. Jo
Reply from Hays Travel - Crystal Peaks
Hi Darren!
Thank you so much for your kind review! - Louise
Reply from Hays Travel - Crystal Peaks
Thankyou for this lovely review - Cathy!
It very good service and good…
It very good service and good information given to us buy the travel agent would use again
August 16, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your lovely review! We're glad you found us helpful, and look forward to helping you again.
Louise
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