Danniel was very helpful, and patient. She explained all of our options in detail and made some excellent suggestions, which helped us book the best flights and hotel for our holiday.
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Our recent experience was very good. We have used your company on several occasions and always found the staff to be very helpful and knowledgeable. We would definitely be back again and would recomme... See more
Company replied
I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
Company replied
The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
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Reply from Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated :)
Reply from Hays Travel - Darlington
Hello,
Thank you very much for taking the time to leave a lovely review, it is very much appreciated and will be passed on :)
Reply from Hays Travel - Darlington
Thanks so much for feedback we really appreciate this! Glad you got your perfect holiday sorted!
This review is NOT a complaint against…
This review is NOT a complaint against Hays.Not a pleasant replacement choice of destination & hotel, after we paid an extra £200. Ive booked with Hays & jet2 many times, but our recent holiday was not worthy of 5 stars. Sunny Beach Corfu. Ive had 3star holidays, much nicer, both in quality, Room, service, food & entertainment, to name a few. The description of near by cafes, restaurants etc, was vastly overrated., Hotel info' was poor. Couldn't find a jet2 rep. The animation team did not make any effort to speak English. Everything was dedicated to French holidaymakers. Excessively loud music round each pool & bar. Not pleasant to be there & certainly would advise Hays NOT to recommend the venue.
May 30, 2026
Unprompted review
Reply from Hays Travel - Darlington
Thank you for taking my call this morning, I am sorry to hear of the disappointment on your holiday however I am pleased to hear that this is not aimed at ourselves. As mentioned we will be happy to forward a written complaint over to Jet2holidays once received. We look forward to seeing you in branch soon. Kind Regards, Natalie
Sadly I didnt get the laddies name but…
Sadly I didnt get the laddies name but she was amazing belp
ull and understanding couldnt have been more gratefull.
May 30, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for leaving a review, it is much appreciated and we are glad we could help :)
Fantastic customer service from…
Fantastic customer service from Danielle for looking for great deal for me as she looked at lots to begin with then found me a good price for a hotel I had been recommended also thanks to Kirsten. Excellent friendly helpful staff and all sorted via Facebook messenger and email definitely recommend.
May 27, 2026
Reply from Hays Travel - Darlington
Thanks so much for the lovely review, I will pass over to Dannielle and Kirsten for you :) I am glad to hear you were happy with service on both Facebook and Email. We look forward to helping you in the future! Many Thanks, Natalie
Kirsten took all the stress of booking…
Kirsten took all the stress of booking my holiday, single parent with 3 children 1 who has autism, she sorted travel insurance and private transfers, got me a great deal, super excited to take my kids abroad for first time. Would 100% book threw this shop again.
May 17, 2026
Brilliant staff all really friendly…
Brilliant staff all really friendly even gave the kids pen and paper to draw while we were sat booking our family holiday always booked with hays travel keep up the excellent work guys
May 23, 2026
Excellent service
May 23, 2026
Excellent friendly service with a…
Excellent friendly service with a lovely young man called cameron
May 22, 2026
Brilliant as usual
Brilliant as usual, wouldn’t go anywhere else. Always very pleasant and nothings a bother to them. Well done again Hays Travel for booking my holiday x
May 21, 2026
Great service
Great service, really prompt reply, booked my holiday within 30 minutes. Lovely staff, I dealt with Sophie who was lovely ☺️
May 21, 2026
Greetings on entering shop
Greetings on entering shop
Plesent atmosphere and conversation kept informed while booking being made
Don't feel Rushed
May 16, 2026
The Agent was very friendly and helpful…
The Agent was very friendly and helpful throughout the whole process. I marked it as four stars, as he failed to tell me, until I asked after booking that our return flight had a six hour layover.
May 12, 2026
Very helpful as always
May 8, 2026
Reply from Hays Travel - Darlington
Thankyou for your feedback and we appreciate your continued custom! Have a lovely holiday! Thanks, Team Darlington
Helpful smooth and knowledgeable way…
Helpful smooth and knowledgeable way our cruise was booked. Sam dealt with P and O on the phone professionally and confirmed questions we had not thought of.
May 11, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such lovely feedback. We are so glad you choose us to get your P&oO Cruise booked! Team Darlington Centre
3 times into store. For us old disabled ladies.
Second visit to do boarding passes. Staff was unhelpful and rude. Older lady with glasses.
Third visit got proper help from Dani. App down but she got us sorted in the end. Polite and charming.
April 18, 2026
Reply from Hays Travel - Darlington
Thankyou for your feedback; we have tried to give you a call to discuss this further if you wouldnt mind giving us a call back :) thankyou, Kirsten - Hays Travel Darlington
We have always been customers of hays…
We have always been customers of hays travel,we have always found the staff in both Stockton/Darlington, to be very helpful and helpful,as well as knowledgeable, our most recent visit was on Friday 8th of may, this was to book another short break to Prague, our consultant Katie was extremely helpful, she went through everything we needed, Hu
May 9, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such a kind review. We have passed this along to Katie on your behalf. Thankyou - Hays Travel Darlington
Reply from Hays Travel - Darlington
Thank you for your lovely comments and taking the time to rate the service you received from us
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