I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
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Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
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My husband and I always have an extremely positive experience with Hays Travel, Mold. The staff are really friendly and patient. Debbie is our go to member of staff and she never disappoints, making s... See more
Company replied
We always get a lovely welcome at the Mold shop..the ladies are brill. They are genuinely interested in how your holidays went. Christine found us a really good deal for a holiday for next year, she... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
621 reviews
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EXCELLENT SERVICE.
August 30, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you taking the time to leave your review, but i'm not sure if you meant to put 1 star with excellent service!!!
If you are able to double check your rating that would be most appreciated and we thank you for your custom
Laura McG did it again
Laura McG did it again! She’s booked us onto another fabulous holiday with her usual patience (she needs it with us!) and her great smile! 10 out of 10!
September 6, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your lovely review! It's always a pleasure to look after you both with your holidays. - Laura M
Very nice girls who arranged my holiday
September 5, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you review, have a lovely Holiday Emma
Always lovely helpful professional…
Always lovely helpful professional staff hiding me through, crossing the t’s dotting the i’s. Totally trust them handling everything and wouldn’t use anyone else… love hayes!!!!
August 29, 2026
Reply from Hays Travel - Don Bircham Travel
Always pleasure booking your Holiday, Thank you Emma
Amazing customer service
Amazing customer service. Lovely staff that will go above and beyond for you. Will be using again. Made it easy for the booking aswell.
September 5, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is lovely to hear that you were pleased with our customer service and look forward to assisting you with future holidays!!
Hays (Mold) team
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on our return.
September 4, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your review, have a amazing holiday
Emma
The staff were so helpful from start to…
The staff were so helpful from start to finish . Nothing was too much trouble.
August 25, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your wonderful review! We are so pleased to hear that our staff were helpful from start to finish. We truly appreciate your kind words.
Kind Regards
Hays Travel, Mold.
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that you were happy with the service you received in store
Having never booked a cruise before…
Having never booked a cruise before Lydia could not have been more helpful .Our whole experience was wonderful.We would definitely recommend booking with Hays Travel . Many thanks.
August 20, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely comments, it is important to us that you are looked after throughout your booking process and Lydia is indeed a credit to our team.
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely comments, that means a lot to us all.
I love the fact time and care is taken…
I love the fact time and care is taken to find the holiday you are looking for. Staff are friendly, helpul and experienced.
Even when it takes time they are so helpful not to mention efficient.
August 26, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your wonderful feedback Mrs Stott, we do like to make sure that the holiday is just perfect for you by paying attention to all the details. We will be sure to pay on your comments, thanks again!
Staff always very helpful
Staff always very helpful, takes all the messing about for us, will carry on travelling with you.
Thank you.
Jill Morris.
July 22, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Jill, so glad that you are pleased with the help that you receive in booking your holidays. It is our pleasure ! Thank you for your lovely comments.
My husband and I always have an…
My husband and I always have an extremely positive experience with Hays Travel, Mold. The staff are really friendly and patient. Debbie is our go to member of staff and she never disappoints, making sure we’re completely satisfied with our choices. We love the personal touch and always get that with Hays.
August 20, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always a pleasure to book the wonderful holidays for you and your husband and i know Debbie appreciates your loyalty
Reply from Hays Travel - Don Bircham Travel
Thank you so much. We are so pleased to hear that you found our service attentive and the booking process straight forward. We truly appreciate your positive feedback.
The lady I dealt with Lydia was very…
The lady I dealt with Lydia was very helpful and knowledgeable and got the cruise we selected less expensive than other quotes I’d received.
Will definitely go straight to Lydia at Hays Travel next time as I’m confident that I’ll get the best deal available.
August 20, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that we managed to find you the best price for your selected cruise and are thrilled that you would use us again in the future
Great service!
We always get a lovely welcome at the Mold shop..the ladies are brill. They are genuinely interested in how your holidays went.
Christine found us a really good deal for a holiday for next year, she is diligent in her work and extremely knowledgeable about travel..pros/cons and tips! This helps us make the best decisions for us. We very much appreciate her. Our tickets were ready for our up coming holiday, printed etc..so grateful. We have a Hays money travel card so we added currency.. all in all fantastic service. Thank You
August 20, 2026
Reply from Hays Travel - Don Bircham Travel
Sandra, it is always a pleasure to assist you with your holiday plans
I feel over the years I have got to know exactly what you require
Thank you for your review
5* Service
Lydia was brilliant from the start, she worked with us and found us a great deal. The process was smooth from the beginning and nothing was too much trouble. I wouldn’t go anywhere else to book my holiday
August 20, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is fantastic to hear that you were pleased with every aspect of booking your holiday and look forward to assisting you on future holidays!!
Very good service
Very good service. Lady very helpful and patient. Found our holiday after suggesting alternatives.
August 19, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that you were happy with the service you received and found our consultant to be helpful and patient
Used 'Hayes' many times and and it has…
Used 'Hayes' many times and and it has always been a pleasant experience. This time was no different ( thanks to Lydia).
August 18, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience with our team again and thank you for your loyalty.
Kind Regards
Hays Travel, Mold.
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always a pleasure to book your wonderful holidays and look forward to assisting you on future plans
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