James was great. so much experience in travel advice on different hotels departure times made it easy for our needs and he had plenty of time with us we felt we were not rushed in making a decisi... See more
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See what reviewers are saying
Needed help to check in when I was in spain to come back to uk couldn't do it online so rang hays travel doncaster who kindly did it for me feom their office
Company replied
I wanted a specific holiday with stipulations on cabin on board ship Again I was supported by “James “ who listened to my requirements -found the cruise I wanted and 2dates and prices that met my c... See more
Company replied
Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
665 reviews
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Tailored our requests until we found…
Tailored our requests until we found the holiday we were happy with
February 27, 2026
Reply from Hays Travel - Doncaster
Thank you so much, we are really glad you had a great time during the booking process, we really hope you have a wonderful holiday and we can't wait to hear all about it. Thank You Hays Travel James :)
First time cruise
Called into the Doncaster store to enquire about prices and options for a cruise (first one). James was very informative and talked us through a few options. No pressure to book.
Came back a couple of days later, booked and received discount.
Pleasant experience.
February 27, 2026
Reply from Hays Travel - Doncaster
Thank you for your kind words. I’m really glad we could get everything sorted for your trip, and I hope you have a wonderful time. Thank You James :)
James the manager was extremely helpful…
James the manager was extremely helpful in sorting out very short notice (2days) flights to the Philippines.
A huge thank you.
February 28, 2026
Reply from Hays Travel - Doncaster
I am happy we could get you last-minute flights to the Philippines. I am really glad you found my service helpful. I hope you have a brilliant time. Thank You James :)
Excellent staff very helpful and polite…
Excellent staff very helpful and polite great service highly recommend
February 25, 2026
Reply from Hays Travel - Doncaster
I appreciate your feedback and are so glad you found us helpful, polite, and that you had a great experience. Thank you! Sara
Reply from Hays Travel - Doncaster
We appreciate you taking the time to leave us this great review. We are so happy to hear about your positive experience. I can't wait to hear all about your holiday. Thank You James
Brilliant service.
Greeted on arrival by Mia. She found the holiday which I wanted, slight glitch with computer but she persevered until everything was sorted. Mia was helpful and well informed, told me what happens next, advised about money & I love the fact you get physical copies of your confirmation etc. Not everyone is tech savvy. I would definitely use Hays Travel again.
February 18, 2026
Reply from Hays Travel - Doncaster
I am happy that we could find the holiday you wanted. We appreciate your patience regarding the computer issue, your kind words are really appreciated. Thank you Mia!
Reply from Hays Travel - Doncaster
I appreciate you taking the time to share your kind words! I hope you have a lovely time! Thank You Josie
Reply from Hays Travel - Doncaster
So thrilled we got your holiday arranged! I can't wait to hear all about your fabulous adventure. Have a magical trip! Already excited to welcome you back for planning your next holiday! Thank You Josie
Lovely guy who booked my holiday…
Lovely guy who booked my holiday without fuss or pushing to up sell the holiday
February 12, 2026
Reply from Hays Travel - Doncaster
Thank you so much for your lovely review, I am glad to hear you had a positive experience and enjoyed the service. I can't wait to welcome you back in the future. Thank You George
Mia assistant
Mia the assistant was marvellous she supported us all the way to make the decision of which holiday we wanted by covering all available options
February 5, 2026
Reply from Hays Travel - Doncaster
I appreciate your fantastic review! I am so happy to hear that I supported you in making the best holiday decision by presenting all options.Thank You Mia
First time I booked a Holiday in Benidorm
The lady explained the dates, flight times, about Atol, about insurance cover.
She seemed to thorough in paying attention to detail.
February 7, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that the information about your travel plans and protections was explained thoroughly. We appreciate you mentioning the attention to detail. I hope you have a really lovely holiday-Josie
Eveything was already in place was just…
Eveything was already in place was just matter of fact of getting it booked
February 3, 2026
Reply from Hays Travel - Doncaster
I am so glad you found my service an easy and stress free experience. Thank You Josie
Celeste was extremely helpful and…
Celeste was extremely helpful and patient with us. Looked at many holidays for us and came up with one we liked very much.
February 8, 2026
Reply from Hays Travel - Doncaster
I appreciate you taking the time to leave me such a kind review! I am so pleased to hear that we could find a holiday that you liked very much. Thank You Celest
Hays company in Doncaster is excellent…
Hays company in Doncaster is excellent very friendly helpful first class service
February 8, 2026
Reply from Hays Travel - Doncaster
I appreciate your kind words, I hope you have a really lovely holiday. I look forward to seeing you again. Thank You Celest:)
My experience was ok couldn’t use my…
My experience was ok couldn’t use my card an the service was very slow
February 7, 2026
Reply from Hays Travel - Doncaster
Thank you for your feedback. We’re sorry for the inconvenience you experienced during your visit. We were dealing with unexpected system issues at the time, which affected card payments and slowed our service. We appreciate your patience and hope to provide you with a much smoother experience next time.
The best
Great friendly people to deal with always go through them when booking a holiday
February 5, 2026
Reply from Hays Travel - Doncaster
I am so happy to hear you find me friendly and helpful when booking your holiday. Thank you for your continued bookings. Thank You Mia
Brilliant company who are always happy…
Brilliant company who are always happy to help. Friendly and efficient and listen when you explain your holiday requirements.
February 6, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that our service was helpful and professional. Thank you for your feedback! Thank You James :)
It was George he was amazing and got us…
It was George he was amazing and got us a great cruise and what a lovely person took his time to explain everything me and my friend will be back again to book our next trip thanks again George in ve Doncaster
February 4, 2026
Reply from Hays Travel - Doncaster
We're so happy to hear that you had such a great experience booking your cruise. We appreciate your kind words, and we look forward to helping you plan your next trip! Thank You George:)
Visited the Doncaster store and James…
Visited the Doncaster store and James was great he did a very good job of booking our group holiday and couldn’t do enough for us 😎👌
January 31, 2026
Reply from Hays Travel - Doncaster
We're happy to hear that your group holiday booking experience was great. It's wonderful to know that I was so helpful and accommodating. Thanks for your positive feedback! James:)
Reply from Hays Travel - Doncaster
We're happy to hear that our service was helpful and professional. Thank you for your feedback! Thank You James
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