The Staff in the Travel Shop were very helpful giving good advice. Our Air flights and a Hotel booking were made altogether which meant I didn’t have trawl through several websites to find what I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Diane was so helpful and reassuring to us helping with everything as this is 1st abroad holiday for us due to the fear of flying She was so helpful and reassuring and nice giving us advice about t... See more
Company replied
The Elgin branch are a really nice group of people. Nothing is too much trouble, they spend time with you as a customer and will tweak and adapt as you go along. We always use this branch and... See more
Company replied
The whole service from start to finish was very professional and all the staff are so helpful and friendly which made booking our trip so easy. Aimee was a star offering different options and she mana... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
142 High St, IV30 1BD, Elgin, United Kingdom
- 01343320008
4.9
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming staff are great I have…
Very welcoming staff are great I have always booked my holidays in the Elgin shop.nothing is too much for them.they always go beyond there help
July 1, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review, we appreciate your kind words. We hope you have the best time away! - Team Elgin 😊
Reply from Hays Travel - Elgin
Thank you for the lovely comments, we appreciate your kind words! - Team Elgin 😊
Dianne was amazing
Dianne was amazing, she was friendly, informative and made us feel like nothing was a problem
June 26, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review, we appreciate it! Team Elgin 😊
Amazing extremely helpful Leigh got our…
Amazing extremely helpful Leigh got our holiday to Disney Paris all booked and sorted. She got us a great deal, would highly recommend booking with them.
June 19, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely comments, we really appreciate it. The countdown is now on for your magical holiday! - Team Elgin 😊
Excellent service
Excellent service, valuable advice and exceptionally friendly and helpful staff.
June 18, 2026
Reply from Hays Travel - Elgin
Thank you for thee lovely review! Hope to see you again :)
Comprehensive knowledge and advice
Staff queuing to assist from the outset
collectively met all our requirements
June 23, 2026
Reply from Hays Travel - Elgin
Thank you or the kind review :)
Reply from Hays Travel - Elgin
Thank you for your lovely review, Glad we found what you were looking for :)
Reply from Hays Travel - Elgin
Thank you for your lovely review :)
Allways helpfull
June 10, 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review, glad we could have been of help :)
Leigh is a truly amazing member of…
Leigh is a truly amazing member of your staff very knowledgeable nothing was a problem for her - very chatty and pleasant s teal asset to your Elgin branch.
June 20, 2026
Reply from Hays Travel - Elgin
Aww thank you it was such a pleasure to book you! :)
It was the usual great experience
It was the usual great experience. Your rep Leigh could not have been more helpful, she went the extra mile to achieve the best deal for me. As always it was a five star experience, thank you Leigh.
June 19, 2026
Reply from Hays Travel - Elgin
Aw it was a pleasure! Was nice to meet you and glad we managed to get you sorted for your trip!
Leigh :) x
The staff and booking so smoth and got…
The staff and booking so smoth and got it all explained
June 18, 2026
Reply from Hays Travel - Elgin
Thank you for you kind review Margaret! Always a pleasure :)
Friendly and efficient
When Dianne spoken to us we immediately knew that we would be very happy for her assistance. We already knew which holiday we wanted to book and she dealt with both us, and the Riviera Travel representative on the telephone, with such a friendly and efficient manner. We would have no hesitation in contacting Dianne again and using Hays Travel.
June 16, 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely feedback. We're delighted to hear that Dianne provided such friendly and efficient service and helped make your booking experience so smooth. We’ll be sure to pass on your kind words to her. Thank you for choosing Hays Travel, and we look forward to helping you plan your next holiday!
Excellent
Just like to thank Emma and her colleagues in Elgin. Emma was friendly,helpful and very efficient advising and organising everything for the holiday during the booking process.
June 14, 2026
Reply from Hays Travel - Elgin
Hi Michael,
Thank you for your wonderful 5-star review! We are so pleased to hear you had such a positive booking experience with us.
Kind Regards
Hays Travel
Diane was very helpful when we went…
Diane was very helpful when we went into book a cruise
June 14, 2026
Reply from Hays Travel - Elgin
We appreciate your kind words about the helpful service you received!
Kind Regards
Hays Travel
This is our second holiday booked with…
This is our second holiday booked with hays was comfortable setting explained everything easily to us younge girl we booked with was polite and very friendly can’t remember her name blond hair Pandora bracelets
June 11, 2026
Reply from Hays Travel - Elgin
Thank you so much for your lovely review! It was a pleasure helping you book your holiday. The countdown is officially on now — I hope you have the most amazing time! - Aimee 😊
Purchased a gift card
Purchased a gift card, receipt emailed the next day. Staff in Elgin store were extremely helpful
June 9, 2026
Reply from Hays Travel - Elgin
Thank you for the lovely review. We are glad we were able to help!
-Team Elgin 😊
Leigh was very helpful and…
Leigh was very helpful and knowledgeable and helped us choose our next holiday.
June 9, 2026
Reply from Hays Travel - Elgin
Thank you for your lovely review. Leigh will be delighted to hear your kind feedback, and I’ll make sure to pass it on.
-Team Elgin
Reply from Hays Travel - Elgin
Thank you for the lovely comments! - Team Elgin :)
Emma was first class from start to…
Emma was first class from start to finish.
All staff were very polite that's why I like going there
June 4, 2026
Reply from Hays Travel - Elgin
Thanks so much for your lovely review! We're so pleased to hear Emma looked after you so well. It's great to know our friendly team keeps you coming back – we'll be sure to pass your kind words on to Emma and the rest of the staff. Looking forward to seeing you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.