Friendly, efficient service. We’d already chosen our holiday in advance of our visit to the branch but we had a number of questions we hadn’t been able to find an answer to on-line. Shawn was able to... See more
Company replied
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The young lady who helped me fined the right holiday was very helpful and pleasant, was in and out within 10 mins holiday booked and all documents printed of ready. Great job now looking forward to... See more
Company replied
Sarah was excellent - as usual. Arranged holiday to our requirements along with pleasant conversation during the process. All exmouth staff make you feel welcome whoever arranges your holiday. Booki... See more
Company replied
Lauren was wonderful. She listened to our ideas. She found us a quote, she printed it off so that we could take it away with us. She followed up with us by email and answered further questions. When... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Rolle Street, EX8 1NH, Exmouth, United Kingdom
- 01395 864020
4.9
Excellent
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and made us feel welcome,
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Exmouth
We appreciate your review on us and were glad to arrange your holiday,
Team Exmouth
Reply from Hays Travel - Exmouth
Thank you very much for your review, our team appreciate this so much
Team Exmouth
Sarah was excellent
Sarah was excellent - as usual. Arranged holiday to our requirements along with pleasant conversation during the process.
All exmouth staff make you feel welcome whoever arranges your holiday.
Booking process very simple and quick.
August 23, 2026
Reply from Hays Travel - Exmouth
Thank you so much for your review, we really appreciate it,
Glad we could get your holiday booked for you
Team Exmouth
Jolly Jersey
Very pleasant experience,helpful,knowledgeable and her manner was excellent
August 20, 2026
I came in to purchase some travel…
I came in to purchase some travel insurance and poppy was very helpful and what and should get, and was also very helpful with exchanging currency
August 13, 2026
Reply from Hays Travel - Exmouth
Good Afternoon Lewis,
Thank you for taking the time to leave a positive review on the service you were given, we really appreciate it.
Many Thanks,
From all the team at Hays Travel Exmouth
Professional, friendly and efficient service
Friendly, efficient service. We’d already chosen our holiday in advance of our visit to the branch but we had a number of questions we hadn’t been able to find an answer to on-line. Shawn was able to get the answers from the tour operator rep and relayed them to us quickly and clearly. Yes we could have booked the holiday direct with the tour operator ourselves but we did it via Hays for peace of mind. So far so good.
August 14, 2026
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a lovely review! We hope you have a fantastic holiday - Team Exmouth :)
I travel a few times a year I only use…
I travel a few times a year I only use the exmouth branch As I feel the staff are so so welcoming /warm ,/friendly_And with me travelling alot .The team know what I look for in a trip
I also think they DONOT push for sales like another travel seem to do.
Will I be using Hays again 100%
As I love the helpfull none judgemental and making it a pleasure to book with the team
Thank you Kate and the team
see you all again very soon
August 18, 2026
Reply from Hays Travel - Exmouth
Hello Peter,
Thank you for taking the time to leave a lovely review on the service you were given. We all really appreciate it and hope you have a lovely time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
Great experience highly recommend
The young lady who helped me fined the right holiday was very helpful and pleasant, was in and out within 10 mins holiday booked and all documents printed of ready.
Great job now looking forward to my first holiday with my little girl happy days whoop whoop
August 16, 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave such a lovely review! Hays Travel Exmouth :)
They were very helpful and honest
They were very helpful and honest. Very welcoming . Whole thing was very smooth from start to finish. Have used them on several occasions .
August 14, 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave such a lovely review! Hays Travel Exmouth :)
Poppy was very helpful
August 15, 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave a lovely review! Hays Travel Exmouth :)
Excellent customer service
Excellent customer service, very easy to book a holiday with them via Facebook messenger, Katie is a brilliant advisor, can highly recommend
August 11, 2026
Reply from Hays Travel - Exmouth
Hello Silvia,
Thank you for leaving a lovely review on the service you were given, we really appreciate it and hope you have a fantastic time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
Excellent customer service with plenty…
Excellent customer service with plenty of knowledge and support to help us choose our holiday
August 8, 2026
Reply from Hays Travel - Exmouth
Hello Ian,
Thank you for leaving a great review on the service you were given, we really appreciate it and hope you have a wonderful time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
We had the pleasure of meeting Poppy at…
We had the pleasure of meeting Poppy at your Exmouth branch who was very helpful and efficient.
August 7, 2026
Reply from Hays Travel - Exmouth
Hello Christine,
Thank you for leaving a positive review on the service you were given. We hope you have a brilliant time on your holiday and will look forward to hearing all about it on your return.
Many Thanks,
From all the team at Hays Travel Exmouth
Reply from Hays Travel - Exmouth
Thankyou for taking the time to give a lovely review! We love booking your holidays. Team Exmouth :)
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a lovely review! - Team Exmouth :)
Second time we’ve dealt with Hays…
Second time we’ve dealt with Hays Travel and have to say they’re excellent.
July 29, 2026
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.
Lauren - Hays Travel Exmouth
Lauren was wonderful
Lauren was wonderful. She listened to our ideas. She found us a quote, she printed it off so that we could take it away with us. She followed up with us by email and answered further questions. When we finally booked she did it all smoothly and had relevant anecdotes to tell us about her experiences which really made us excited about the holiday ahead.
July 29, 2026
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave me such a lovely review. We really appreciate it.
Lauren - Hays Travel Exmouth
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.
Hays Travel Exmouth
Excellent welcome and atmosphere…
Excellent welcome and atmosphere throughout. Quick and reassuring response to questions and fine-tuning suggestions. A tad more clarity about next steps would have been appreciated but, overall, it was an uplifting and heartening experience.
July 25, 2026
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a great review! And the feedback, we will definitely take it onboard for the future. Team Exmouth :)
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