Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
Company replied
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See what reviewers are saying
The service delivered was excellent with full attention to the needs of the customer. In my experience, I achieved a fully booked Caribbean cruise for a solo passenger, flying from my local airpo... See more
Company replied
We received excellent service from Kirsty at the Fulwell branch. Kirsty spent time ensuring we got the exact holiday we were looking for at the best price. After care was also spot on.
Company replied
Amelia at fulwell branch is always super helpful, especially after she went that extra mile after we'd had a bit of a disaster on our last holiday to lanzarote. Not hays travels fault just to make it... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1K reviews
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Another holiday booked with Khia
Khia gave us great service once again helping us book another holiday with Hays. She answered all our queries and questions and made booking our holiday really easy. THANKS KHIA.
August 9, 2026
Reply from Hays Travel - Fulwell
Hi Victoria,
You are very very welcome, once again thankyou for booking with us. :)
Kind Regards,
Khia
Very Efficient
Staff are always very helpful and try their best to get the best holiday for you. Thanks a lot!
August 8, 2026
Reply from Hays Travel - Fulwell
Thankyou so much for taking your time to leave a review and once again for booking with us :)
Kind Regards,
Khia
Very Friendly & helpful
Very Friendly & helpful. Got the holiday that we’re looking for
August 13, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. Ameilia is on her day off today but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Very knowledgeable and friendly.
Very knowledgeable and friendly.
Sorted out our booking quickly and price matched it
Thank you
August 12, 2026
Reply from Hays Travel - Fulwell
I am so pleased that you are happy with the service you received. We really do appreciate you taking the time to leave your feedback. Hope you both have an amazing time on your cruise.
Best Wishes
Sharon
Holiday to Zante
Kirsty was very helpful and would definitely book again. Great branch.
August 4, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Kirsty is currently on annual leave but I will make sure the message is passed on :)
Kind Regards,
Khia
Sharon was very informative and helpful…
Sharon was very informative and helpful with our booking
August 9, 2026
Reply from Hays Travel - Fulwell
Thank you so much Maureen for your lovely feedback. It was a pleasure booking your cruise for you and I hope you both have an amazing time.
Kind Regards
Sharon
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave your feedback. Kirsty is currently on annual leave but I will make sure your comments are passed on to her.
Kind Regards
Sharon
Excellent service, exact holiday at great price.
We received excellent service from Kirsty at the Fulwell branch. Kirsty spent time ensuring we got the exact holiday we were looking for at the best price. After care was also spot on.
August 6, 2026
Reply from Hays Travel - Fulwell
Thank you so much for your fantastic feedback. Kirsty is now on annual leave but I will ensure your comments are passed on to her.
Kind Regards
Sharon
knew her buisness
August 6, 2026
Reply from Hays Travel - Fulwell
Thank you for taking the time to leave us a review, Khia is on her day off but we will make sure sees this on her return tomorrow.
Kind regards
Hays- Fulwell
:)
Superb advice from Kia
Superb advice from Kia, hope that's the correct spelling! Very experienced even changed my flight times, and spent time to ensure I got the correct room type. Very patient, And all done over the phone, EXCELLENT
Very well done, Kirsy and her team.
August 5, 2026
Reply from Hays Travel - Fulwell
Thank you so much Christine :)
Im very lucky to have a great team and great such customers also.
Thank you for your continued support we really do appreciate it.
Kirsty
:)
As always they never fail thanks Amelia…
As always they never fail thanks Amelia great service outstanding customer service
July 29, 2026
Reply from Hays Travel - Fulwell
Thank you so much Karen, Amelia is currently on holiday but i will make sure she gets this when she returns.
Thank you
Kirsty
Fast and friendly as always
Fast and friendly as always. Popped in to book airport parking. Bailey the dog also looked after whilst he waited in the heat. Thanks again Khia.
August 4, 2026
Reply from Hays Travel - Fulwell
Hi Steven, thankyou so much for taking your time to leave a review. We love when Bailey pops in!
Kind Regards,
Khia
Always very helpful and very friendly…
Always very helpful and very friendly staff that will always be willing to help you .
August 4, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we managed to get you all booked back up for Garda! :)
Kind Regards,
Khia
Great service
Friendly and professional staff who go above and beyond to find what you looking for
Locally based
Made booking process easy and fully explained what was included
August 1, 2026
Reply from Hays Travel - Fulwell
Thank you so much for booking :) Let the birthday celebrations begin.
Kirsty
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave such a lovely review. Look forward to seeing you again for your next one!
Kind Regards,
Khia
Maddie made the process quick and easy…
Maddie made the process quick and easy I would definitely recommend hays especially maddie
August 1, 2026
Reply from Hays Travel - Fulwell
Mrs Brown,
We're so glad to hear that our team made your experience quick and easy. We appreciate you recommending us!
Kind Regards
Maddie
We received everything we needed and…
We received everything we needed and price matched with online price. Amelia was very friendly, helpful and professional.
July 31, 2026
Reply from Hays Travel - Fulwell
Thank you for taking the time to leave a review, Ameilia is currently on annual leave, but I will ensure the message is passed on to her :)
Kind Regards,
Khia
Always book with kirsty as she makes me…
Always book with kirsty as she makes me feel very welcome she's also very efficient when replying...fantastic customer experience
July 24, 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a lovely review, Kirsty is currently on her day off but I will ensure the message is passed on :)
Kind Regards,
Khia
Im back :)
thank you so much Graham.
Kirsty
Excellent customer service from Amelia…
Excellent customer service from Amelia at Hays Fulwell. Thanks
July 31, 2026
Reply from Hays Travel - Fulwell
Hi Stephen,
Ameilia is currently on annual leave, however I will make sure this gets back to her!
Thanks
Maddie
Excellent we’re never disappointed with…
Excellent we’re never disappointed with the service we receive. All the assistants are very helpful and courteous at all times. We were dealt with in a timely and efficient way
July 31, 2026
Reply from Hays Travel - Fulwell
Linda,
Thank you so much for your wonderful feedback! We are so pleased to hear that you always receive excellent service and that our team is helpful and efficient. We truly appreciate your kind words!
Kind Regards
Maddie
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