Hays Travel - Garforth Reviews 

540
TrustScore 5 out of 5

4.9

39 Main Street, LS25 1DS Garforth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more

Company replied

Rated 5 out of 5 stars

Danielle was very helpful, friendly, patient and supportive (also caring) and positive with some humour (which we needed) when creating our holiday to three different places in two countries, sugges... See more

Company replied

Rated 5 out of 5 stars

Have used this branch several times. Friendly helpful staff (natasha) who keep us informed as well as sorting out all our paperwork and boarding passes and our currency . Its our go to travel agents... See more

Company replied

Rated 5 out of 5 stars

The staff where so lovely & extremely helpful. Finding an amazing deal. Helping download & talk us through the apps for both the holiday & Disney. They could answer all questions & looked into differe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 39 Main Street, LS25 1DS, Garforth, United Kingdom

  • 01138275429

4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(540)

121,292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service

Natasha was very helpful in explaining what cabins were available and was able to find the best value for our preferences.

July 8, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your wonderful feedback! We are so pleased I was able to help you find the perfect cabin at the best value.

Kind Regards, Natasha

Rated 5 out of 5 stars

Wonderful helpful and knowledgeable

Wonderful helpful and knowledgeable

Daniel and Jason were lovely in the Garforth store

July 12, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your wonderful review! We are so pleased to hear that you found us lovely, helpful, and knowledgeable. We appreciate your kind words.

Kind Regards, Danielle

Rated 5 out of 5 stars

Great service very experienced staff…

Great service very experienced staff and so helpful

July 12, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be experienced and helpful. Your kind words are truly appreciated by the whole team.

Kind Regards, Danielle

Rated 5 out of 5 stars

Brilliant staff

Brilliant staff , easy to book

July 2, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team brilliant and the booking process easy.

Kind Regards, Danielle

Rated 5 out of 5 stars

Superb service for a tailor-made holiday

We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all gelled because she knew exactly how to combine them and gave us recommendations for hotels which look lovely.

July 1, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Shaz,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to create such a perfectly tailored holiday for you! We hope you have a fantastic trip! Thanks, Natasha

Rated 5 out of 5 stars

Danielle was very helpful

Danielle was very helpful, friendly, patient and supportive (also caring) and positive with some humour (which we needed) when creating our holiday to three different places in two countries, suggesting various accommodations and alternatives.
We would recommend any family and friends to visit Hays to book a holiday with them.
Many thanks Dani and all the fab staff in the Garforth branch

July 2, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely response, was a pleasure. Thanks again, Danielle

Rated 5 out of 5 stars

Definitely 5 star...

Definitely 5 star.... We always book with Hayes and usually deal with Natasha who is always very professional, very helpful and informative

June 27, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Ahh that's really kind thank you - ) Looking forward to seeing you in store again soon

Rated 5 out of 5 stars

Always a warm welcome

Always a warm welcome, and very professional 👏

Thank you

June 25, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Miss Paula Marshall,

We are so pleased you had a great experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

First class professional service

First class professional service. Maddie & Emma were brilliant and very knowledgeable. We highly recommend Hays Travel

June 13, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely feedback was a pleasure. Thanks, Rhianna

Rated 5 out of 5 stars

Friendly and excellent service.

Friendly and excellent service.
Known Danielle for many years and her team are very friendly and helpful.

June 14, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your feedback, always a pleasure. Thanks, Danielle

Rated 5 out of 5 stars

Christmas cruise

Danielle was fabulous, this is my first cruise and she made things so easy.

June 19, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your feedback, was happy to help you. Thanks, Danielle

Rated 5 out of 5 stars

Great experience

Great experience. Couldn’t fault the attentive service and knowledgeable advice we were given in the Garforth branch today. We had done some online research in advance, but nothing will ever beat talking to an agent who has first hand experience of a destination and feedback from other happy clients.

June 15, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your response, a pleasure as always:) Thanks, Natasha

Rated 5 out of 5 stars

Whenever we go into the travel agents…

Whenever we go into the travel agents they are all very helpful and friendly nothing is to much trouble lovely staff 😊

June 16, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you so much for your lovely response, happy to help you guys again! Thanks again, Rhianna

Rated 5 out of 5 stars

Fantastic service !!!

Fantastic service always go through the many options to find one to suit us. take their time and we never feel rushed .highly recommend

June 14, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you again guys, always happy to help! Thanks, Danielle

Rated 5 out of 5 stars

What can I say

What can I say . But thanks for the great deals you all give . Very helpful staff friendly . Allways use hays travel of garforth

June 13, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely feedback, a pleasure as always to help you guys! Thanks, Rhianna

Rated 5 out of 5 stars

Excellent service again and very…

Excellent service again and very helpful staff.

June 13, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely review, we appreciate your continued support booking with us. Thanks Rhianna

Rated 5 out of 5 stars

Natasha at Garforth was fantastic

Natasha at Garforth was fantastic. Very knowledgeable, asked answers to questions I hadn't even thought of!

Great service with a smile. I will definately be back to book with her and Hays again. Thanks

June 10, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your fantastic feedback! I am so pleased to hear that you received fab service from me - it's something I always try to do. I hope you have a lovely time! Thanks, Natasha

Rated 5 out of 5 stars

Natasha and Rihanna couldn't have been…

Natasha and Rihanna couldn't have been more helpful.
Holiday booked assisted travel sorted and and seats sorted.
Will use them again
Thank you both

June 9, 2026
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Hi Paul,

Thank you for your lovely review, It was our pleasure to assist you with your holiday plans. I hope you have a fab time. Thanks Natasha

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look