Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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Booked using Katie and she was very helpful, picked me out the best flights to get me to my destination at the very specific time i needed to be there by all whilst being under my budget.
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Janette was very welcoming from the start. She shared her knowledge of the destination having been there herself in the past. She explained everything in detail. Having researched a few different hote... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
731 reviews
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Helpful
The helpful friendly staff made this a good experience.They (Kirsty) answered all my questions even some I didn’t ask,
March 26, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was such a pleasure to see you in branch and i hope you have a lovely time on your holiday. If there is amything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Great customer service
Great customer service. Megan made the booking process easier. She was friendly and knowledgeable.
March 22, 2026
Reply from Hays Travel - Gateshead
We appreciate you taking the time to leave us such a great review. We are so happy to hear that the booking process was easier for you! We will pass your lovely comments across to Megan.
Kind regards Hays Travel Gateshead
Amazing job done as always
Amazing price and knowledgeable, friendly and honest agents as always
March 17, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was a pleasure to speak with you and get you sorted and i hope you have such a good time!. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thanks so much for your review. Its always such a pleasure to see you in branch and i hope you have an amazing time on all of your holidays. Thanks Hays Travel Gateshead
Friendly helpful service got me the…
Friendly helpful service got me the holiday I was after
March 1, 2026
Reply from Hays Travel - Gateshead
Thank you for such a lovely review! I can't wait to hear all about your amazing trip. Thanks, Megan :)
We always use Hays to book holidays.
We always use Hays to book holidays.
As usual they sorted out exactly what we wanted, found the best price and free accommodation upgrades too.
They also sort out airport parking etc at the same time.
All we've got to do is turn up at the airport - it couldn't be easier.
March 4, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was so lovely to see you both in branch and sort out your holidays. I hope yous both have an amazing time and if there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Harvie explained everyrhing in full…
Harvie explained everyrhing in full detail and told us the reviews of the hotel and stuff
February 28, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. I hope you have an amazing holiday!! Thank you Harvie :)
Gateshead Lasses
Katie and all the girls are fab ..made me feel so welcome found exactly what I was?looking for will definitely use the Gateshead branch again for further holidays
February 27, 2026
Reply from Hays Travel - Gateshead
Hello lynne thankyou so much for your feedback! im so happy to hear you had a good experince in branch, we were more than happy to get you sorted...
i wish you and your husband a lovely get away while celebrating your ruby wedding!😊
Kind regards,
Katie
Very pleased with all the staff who…
Very pleased with all the staff who organised the holiday.
February 27, 2026
Reply from Hays Travel - Gateshead
Thanks for your lovely review. It was a pleasure booking you on your cruise. I'm sure you'll all have the best time. Janelle, Kirsty and Team Gateshead.
Very helpful and always a lovely …
Very helpful and always a lovely brunch of girls in gateshead shop xx
February 26, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was such a pleasure to deal with you in branch and i hope you both have a lovely time. If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty xx
friendly and helpful
Kirsty was really friendly and helpful, giving various options to pick from and showing more information about the site via internet searches.
February 24, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review, It was such a pleasure to deal with you and find you your holiday. I hope you and the boys have a great time! If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was so lovely to see you in branch and i hope you have a great time on holiday. If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review, Its always such a pleasure to see you in branch and i hope you and the boys have a great holiday. If there is anything at all you need from me please dont hesitate to get in touch. Thanks Kirsty
Kirsty
Kirsty who I spoke to was incredibly helpful, she was able to answer the many questions I had and made booking very smooth and simple.
Thank you Kirsty
February 19, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was such a pleasure to speak with you. Im so excited for you and i hope you have an amazing time!! super jelous! anything at all you need just let me know :) Thanks Kirsty
Great service quick friendly voice over…
Great service quick friendly voice over the phone have used hayes travel on numerous occasions peace of mind booking my holiday through travel agent
February 15, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review we really do appreciate it. We will pass your lovely comments across to Harvie who booked your holiday. Thanks Hays Travel Gateshead.
I am very pleased with the work Janelle…
I am very pleased with the work Janelle did getting a good deal for me and my family
February 13, 2026
Reply from Hays Travel - Gateshead
Thank you for the review Margaret, i hope you have a lovely holiday! Thanks, Janelle.
We always go to Hays Travel .Find them…
We always go to Hays Travel .Find them always happy to help and will always get you the right price available.Booked two holidays and left happy.
February 4, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday, I hope you have an amazing time! Thank You Harvie :)
The assistant was very helpful
The assistant was very helpful. Got booked up for our holiday. Fabulous
February 8, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review, we hope you have an amazing time!! Thank you Gateshead Branch :)
Katie could not have been more helpful
Katie could not have been more helpful. She was efficient, polite and courteous. Aĺl of the staff were very friendly. I would strongly recommend Hayes travel to anyone wishing to book a holiday.
February 7, 2026
Reply from Hays Travel - Gateshead
MR J MCINTYRE,
Thankyou so much for your kind review me and the staff much appreciate this! happy to get yous sorted and if i don't see you before, have the best time! :)
Kind regards, Katie
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! I hope you have an amazing holiday. Thank You Harvie :)
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