Your agent, I think her name was Hollie, was very patient and knowledgeable. She sought out the best deal for us, encouraging us to seek quotes from another company knowing we would return to Hays. Yo... See more
Company replied
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No matter the time of year busy or not all the staff in Gordon st branch go out their way to make sure they've helped you with all the advice you need and never to busy to stop what their doing to mak... See more
Siobhán was extremely helpful, patient and professional with my slightly 'complicated' booking - she did not rush me - thank you! I have always found all the staff friendly and patient with my queries... See more
Hays in glasgow couldn't of been anymore helpfull they went over and above to help me and my partner They were patient and spent the time with my partner who has the attention span of a squirrel d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
892 reviews
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No matter the time of year busy or not…
No matter the time of year busy or not all the staff in Gordon st branch go out their way to make sure they've helped you with all the advice you need and never to busy to stop what their doing to make sure your all set to go ps but still need coffee machine lol
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful
The girl was very helpful and pleasant and felt with our booking promptly.
August 9, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and handled your booking promptly. We truly appreciate your kind words.
Reply from Hays Travel - Glasgow
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great experience with us in Glasgow. We truly appreciate your kind words.
Hollie
Your agent, I think her name was Hollie, was very patient and knowledgeable. She sought out the best deal for us, encouraging us to seek quotes from another company knowing we would return to Hays. You were not the cheapest but the service was better and we want to be taken care of.
August 2, 2026
Reply from Hays Travel - Glasgow
HI Christine, thank you for your wonderful review, I can see from your booking Siana was your agent and we can pass this lovely message onto her! We are so glad we got you confirmed and thank you for choosing us
Reply from Hays Travel - Glasgow
Thank you for your fantastic feedback! We are so pleased to hear that you found our service and pricing to be excellent. We truly appreciate your kind words.
Did it all over the phone
Did it all over the phone. Girl was so helpful. Made it easy then sent all information to me on my email address.
August 7, 2026
Siobhan was very helpful ,was also very…
Siobhan was very helpful ,was also very pleasant and nothing was a bother to her
July 28, 2026
Service provided by a lovely young lady…
Service provided by a lovely young lady Sorcha very kind and attentive extremely helpful.
August 4, 2026
Was looking for a holiday in Greece…
Was looking for a holiday in Greece 5going to create, and a lovely young girl from hays glasgow Gordon street helped me to find a holiday for myself leaving September 2027 , this girl was very efficient and helpful going through everything with me and together we managed to find one x
August 4, 2026
Siobhán was extremely helpful
Siobhán was extremely helpful, patient and professional with my slightly 'complicated' booking - she did not rush me - thank you! I have always found all the staff friendly and patient with my queries.
August 2, 2026
Assistant was very helpful
July 23, 2026
Reply from Hays Travel - Glasgow
We truly appreciate you taking the time to share your positive experience, thank you!
Sophie from glasgow branch was great…
Sophie from glasgow branch was great told me everything i needed to know very pleasant girl ill definitely go back glasgow branch to book my holiday for next year 😆
July 30, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience. We look forward to helping you book your next holiday.
Friendly reception listened to needs…
Friendly reception listened to needs clear recommendations well done
July 28, 2026
Reply from Hays Travel - Glasgow
Thank you for your kind response! We appreciate your feedback
Always happy to go into this travel…
Always happy to go into this travel agants..... friendly , helpful staff .... excellent group..... and we will be back..... again .
July 21, 2026
Reply from Hays Travel - Glasgow
Kenneth,
Thank you for your wonderful 5-star review! We are so pleased to hear that you find our staff friendly and helpful. We look forward to welcoming you back again soon!
Kind Regards
Hays Travel WhiteRose
booking holiday
slight misunderstanding with booking other than that every thing was fine staff very welcoming
July 25, 2026
Reply from Hays Travel - Glasgow
HI Stewart! Thank you for taking the time to leave a review, we really appreciate your feedback, and apologies for the misunderstanding you had at the time of booking, we are glad everything went okay as I see my colleague has sorted it all out for you! We hope you have a wonderful holiday
Brilliant service as usual
Brilliant service as usual from hays and Sarah who searched online for nearly an hour to find a holiday and price i was happy with
July 24, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that you received brilliant service and that our team was able to find the perfect holiday and price for you. We appreciate your kind words!
Always a great experience in Gordon…
Always a great experience in Gordon street branch
So friendly and helpful
Makes booking a holiday a easy time
Explain everything and answer any questions with great patience
July 22, 2026
Reply from Hays Travel - Glasgow
Thank you for your wonderful feedback! We are so pleased to hear that our team in the Gordon Street branch made booking your holiday an easy and pleasant experience. We truly appreciate your kind words.
This company is amazing they book my…
This company is amazing they book my holiday to turkey last November. Highly recommend
November 11, 2025
Reply from Hays Travel - Glasgow
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and that we could assist you smoothly with your booking. We appreciate your recommendation!
Great staff and very friendly at both…
Great staff and very friendly at both Glasgow and Dunoon
July 20, 2026
Reply from Hays Travel - Glasgow
Thank you so much for your kind review! It is much appreciated.
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