Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... See more
Company replied
Karen was, as usual, extremely, patient and very helpful. She found us the exact villa where we wanted to go. And the best fights at the right times. Will defiantly be coming back next year.
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
334 Goring Road, BN12 4PD, Goring, United Kingdom
- 01903 241221
4.9
Excellent
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal and efficient
I didn't have to wait in the shop, my preferences were listened to and I got a shortlist emailed to me, one of which I confirmed. Good to have something so local with knowledgeable staff
May 12, 2026
Reply from Hays Travel - Goring
Jane Lodge,
We're so glad to hear that you didn't have to wait and that we could provide you with suitable options! Thank you for supporting local businesses and for your feedback.
Kind Regards
Hays Travel Goring
Reply from Hays Travel - Goring
Thank you for taking the time to share your feedback. Happy to hear you found Karen to be helpful and friendly :)
Great Advice
Popped in on a busy Saturday with only a vague idea of what we wanted for our summer holiday. The person who advised us on options (I think it was Jade?) couldn’t have been more helpful. There was no pressure and we didn’t feel rushed, just good unbiased help. Thank you!
May 3, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Very helpful and knowledgeable.
May 2, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
We had expert help from Karen and Megan…
We had expert help from Karen and Megan to secure our holiday, which we couldn't have done ourselves either so quickly or at all for the right price. Many thanks as always to the Goring team.
April 23, 2026
Reply from Hays Travel - Goring
Thank you for taking time to complete the survey and for your kind words
Reply from Hays Travel - Goring
Thank you for you kind feedback :)
Reply from Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
I went in to hayes- Goring shop and…
I went in to hayes- Goring shop and was greeted by Jade, I explained I was looking for a 7 day cruise in the Mediterranean for a single person,Jade checked one frome Southampton but Jade said it was very expensive just to go to Spain and back so we looked at fly cruse which was as bad as the one frome Southampton.
JADE Searched for a land based holiday I liked the look at Portuguese island of Madeira so I booked it there and then jade not only saved me money she was understandably helped me with my situation this will be hard for me as I lost my wife in September 2024 we were married for 56 years and dine every thing together, Thank you Jade
April 12, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, I am glad Jade was able to assist! - Megan :)
Knowledgeable and reassuring
Megan was professional, knowledgeable and reassuring. We were so impressed with her thoroughness with all the information needed and checking with us that we understood everything. Very, very happy customers!
April 14, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback, I am glad I was able to assist! - Megan :)
We found Isaac friendly and courteous
We found Isaac friendly and courteous. He dealt with our requirements calmly and efficiently. Well done Isaac.
April 11, 2026
Reply from Hays Travel - Goring
We appreciate you taking the time to share your experience. We're happy to hear that you found our service helpful and efficient. Thanks for your feedback!
Great service from Megan.
Great service from Megan.
Followed up my original enquiry and booked my holiday of choice promptly.
Very efficient.
April 2, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback! - Megan :)
First time we’ve used Hays travel
First time we’ve used Hays travel. Will definitely use again. Staff were so helpful , friendly and professional.
April 11, 2026
Reply from Hays Travel - Goring
We're so happy to hear about your first experience with us! It's great to know our team's helpfulness made such a positive impression. We look forward to welcoming you back.
Megan at the Goring branch
Megan at the Goring branch helped us book our holiday. Megan was very helpful, very clear and precise, answered all our questions, was very thorough, kept checking with us that what she was doing was what we wanted and that we were happy with the holiday.
April 10, 2026
Reply from Hays Travel - Goring
Thank you so much for your lovely feedback. I am so glad I was able to find you something! - Megan :)
Reply from Hays Travel - Goring
Thank you for your feedback!
The rep we dealt with was extremely…
The rep we dealt with was extremely helpful with us selecting the particular hotel once we had opted for the short break 4 nights in Poland . Very helpful.
March 29, 2026
Reply from Hays Travel - Goring
Mr John Harris,
We're happy to hear that the representative was extremely helpful in selecting the hotel for your short break in Poland. Thank you for your positive feedback!
Kind regards
Hays Travel Hastings
The booking was made as requested and…
The booking was made as requested and everything worked out as planed. Everything was done to ensure our travel was coordinated.
This all made for a throughly enjoyable holiday in Madeira.
Thsnkyou to the staff for all their help.
March 19, 2026
Reply from Hays Travel - Goring
Mr John Sadler,
We're happy to hear that your booking and travel arrangements went smoothly, resulting in an enjoyable holiday in Madeira. Thank you for acknowledging our team's efforts!
Kind regards
Hays Travel Hastings
Transatlantic cruise
I was seen Immediately and Issac was very helpful and the guided me through the booking process. He even discovered that I had cruise credit which was a big. Bonus. Very happy customer.
March 29, 2026
Reply from Hays Travel - Goring
Thank you for your kind feedback, glad you found Isaacs service enjoyable :)
Isaac managed to find a cheaper…
Isaac managed to find a cheaper holiday. He was knowledgeable and efficient in the way he dealt with our holiday. I was treated courteously throughout the phone call. Everything was explained clearly. We now have a holiday to look forward to .
March 26, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback
Karen spiers was extremely helpful…
Karen spiers was extremely helpful given how vague we were on our holiday requirements. Being unable to access the system which was down she took all our details and narrowed down what we ideally wanted. As promised she emailed me later in the day with 3 options one of which was perfect for us. We booked the following day and are really looking forward to it. Thank you Karen
March 17, 2026
Reply from Hays Travel - Goring
Thank you for your lovely feedback!
Always a first class service
Always a first class service. Why would anyone just book online?
March 21, 2026
Reply from Hays Travel - Goring
SUSSEX ASTRONOMY CENTRE,
We're glad you value our first class service. Booking with us ensures a smoother, more personalized experience. Thanks for the positive feedback! Karen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.