I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
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Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed. Thank you Nathan, we will gladly be booking with Hays again.
Company replied
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hay... See more
All staff so friendly and helpful, answered all questions professionally, always will book with Hays,
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
833 reviews
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The Great Yarmouth Hays Travel and Iona experience
I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect
Thankyou Iona you are a super super star x
September 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We found Iona very helpful
We found Iona very helpful, she was happy to print out holidays to take home, with no pressure to purchase a holiday there and then, we selected a holiday at home, gave her a call and she finalised holiday for us.
September 8, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your review Jackie, it was my absolute pleasure to assist you :)
All staff so friendly and helpful
All staff so friendly and helpful, answered all questions professionally, always will book with Hays,
September 8, 2026
Reply from Hays Travel - Great Yarmouth
Aww that you Caroline, it's our absolute pleasure :)
Great as always clare always looks…
Great as always clare always looks after me I feel like part of the team we have a laugh and always feel relaxed in there. Everyone is great
September 8, 2026
Reply from Hays Travel - Great Yarmouth
We love having you in-store Wendy. Thank you for your kind words :)
Claire was very knowledgeable
Claire was very knowledgeable, polite, listened to our requests, booked parking and airport lounge.
September 6, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your positive review. It was my pleasure to assist you :)
Iona was very helpful and patient with…
Iona was very helpful and patient with our decision making, offered many alternatives and was prompt and efficient with our booking.
August 30, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, it means a lot. It was my pleasure to assist you :)
Reply from Hays Travel - Great Yarmouth
Hi Marie, I'm hoping you mean fantastic ha ha!! It was my pleasure to assist you :)
Nathan was very helpful,we explained…
Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed.
Thank you Nathan, we will gladly be booking with Hays again.
September 3, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it was a pleasure to assist you!!
Reply from Hays Travel - Great Yarmouth
It was our pleasure :)
Always very knowledgeable
Always very knowledgeable, helpful and friendly and like that you can make an appointment to see someone.
September 2, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your review. It was my pleasure to assist you :)
Excellent service by hays travel yet…
Excellent service by hays travel yet again, we went into the store unsure of where we would really like to travel too , the only thing we really had in mind was the dates , Clare was happy to spend time searching until we found a destination that we both liked , a final decision was made and we walked out a very happy customer , thanks again Hays Travel for your time and patience , highly recommended
September 2, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it means so much to me and I'm so pleased you went away happy :)
The staff were so helpful and courteous…
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hays again.
August 25, 2026
A friendly atmosphere with professional staff
A friendly atmosphere with professional staff.
August 22, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a review. Its lovely to hear you had a great experience in store.
Iona was a brilliant advisor
Iona was a brilliant advisor. She understood our requirements and tailored the cruise perfectly. Not only that she was extremely friendly and helpful. She is a credit to Hays.
August 29, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a wonderful review!
It was a pleasure to book you such a brilliant holiday to look forward to. Glad we were able to find the perfect itinerary for you.
Iona
The lady who served us was very helpful…
The lady who served us was very helpful and made the experience very easy
August 30, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your lovely review! We are so pleased to hear that Iona was helpful and made your experience easy. We appreciate your kind feedback.
Fantastic service went out of his way…
Fantastic service went out of his way to book our holiday very helpful
August 22, 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, they are greatly appreciated!! We're so pleased you had a positive experience with us :)
Reply from Hays Travel - Great Yarmouth
We're so happy to hear you received great service and found our team helpful. Thank you for your kind words!
Reply from Hays Travel - Great Yarmouth
We are so pleased to hear about your positive experience with us. Thank you for your kind words. It was lovely to see you again. Let the countdown commence to 2028 :)
Very professional staff member…
Very professional staff member answering all our questions and making the experience painless.
August 15, 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words and feedback :)
It was a pleasure to see you both again and get your next cruise confirmed :)
Reply from Hays Travel - Great Yarmouth
Thank you for your review, we are happy to hear you had no problems when booking your next holiday.
Thanks,
Hays Travel Great Yarmouth
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