We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
Company replied
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Always use hats travel staff go above and beyond so helpful and not pushy highly recommend especially joy she’s so nice
Company replied
Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
Company replied
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
681 reviews
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Very welcoming staff very helpful went…
Very welcoming staff very helpful went above and beyond to help excellent service
August 13, 2026
Reply from Hays Travel - Hanley
We are so pleased to hear that our staff were welcoming and went above and beyond to help. Thank you for booking with us. Many thanks, Mark & the team.
The usual efficient
The usual efficient, friendly and knowledgeable service. Mark was excellent - as ever.
August 13, 2026
Reply from Hays Travel - Hanley
Thanks John for kind words and again thank you for booking with us again we always appreciate it, thanks Mark and the team.
Found Joy very helpful as always
Found Joy very helpful as always, helping us find the right holiday.
August 9, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was able to help you find the perfect holiday. Many thanks, Mark & the team.
Always Thailand use hats travel staff go above…
Always use hats travel staff go above and beyond so helpful and not pushy highly recommend especially joy she’s so nice
August 8, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that our travel staff go above and beyond to be helpful. Many thanks, Mark & the team.
Friendly and efficient service
Friendly and efficient service, extremely good communication, which meant we’ve booked the holiday! Thank you
August 1, 2026
Reply from Hays Travel - Hanley
Thank you for your review. We are so pleased to hear that our service and communication led to you booking your holiday with us. We hope you have an amazing trip! Many thanks, Mark & the team.
Kelly was absolutely brilliant,she made…
Kelly was absolutely brilliant,she made sure that we had made the right choice.
August 6, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful review! We are so pleased to hear that our team member provided such excellent assistance and helped you make the perfect choice. Many thanks, Mark & the team.
great help nothing to much trouble
August 1, 2026
Reply from Hays Travel - Hanley
We are delighted to hear that you found our service helpful and that nothing was too much trouble. We truly appreciate your kind words! Many thanks, Mark & the team.
Great customer service
Great customer service, professional & friendly. Good advice regarding holiday choice.
August 1, 2026
Reply from Hays Travel - Hanley
We are so pleased to hear that you experienced professional and friendly customer service and received good advice for your holiday choice. Many thanks, Mark & the team.
Always love coming in hays Hanley to…
Always love coming in hays Hanley to book my holidays the staff are amazing I always leave happy , the staff are always happy to help & alway welcoming
July 31, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful review! We are so pleased to hear that you always leave happy and find our team welcoming and helpful. Many thanks, Mark & the team.
All staff I've dealt with have been…
All staff I've dealt with have been friendly and very helpful nothing was to much trouble helped us pick our perfect holiday
July 24, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful, and that we could assist you in finding your perfect holiday. Many thanks, Mark & the team.
The person who served us found exactly…
The person who served us found exactly what we wanted. She was polite friendly and experienced. And would recommend Hanley Hays Travel for your holidays.
July 30, 2026
Reply from Hays Travel - Hanley
Hi Carol, thank you so much for taking the time in leaving a review and we are so pleased you enjoyed your experience with us in the branch, thank you again for booking with us, thanks Mark and the team.
Always great to use and book with
Always great to use and book with, staff helpful and friendly.
May 24, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that you always have a great experience with us and find our staff helpful and friendly. Many thanks, Mark & the team.
Fantastic as ever always book with…
Fantastic as ever always book with Hayes and Kerry sorted my holiday out yet again
July 23, 2026
Reply from Hays Travel - Hanley
Hi, Thank you once again for booking with us in store, we hope you both have a lovely holiday.
The lady was very helpful in advising…
The lady was very helpful in advising of holidays available. I will certainly use Hays Travel again.
July 14, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We're delighted to hear that our team was very helpful in advising you on available holidays. We truly appreciate your kind words and look forward to assisting you again soon. Many thanks, Mark & the team
Joy was really helpful,professional and…
Joy was really helpful,professional and friendly.
The 3rd time myself and other family members have booked cruises with her.
July 11, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful, professional, and friendly. We appreciate your continued loyalty and kind words. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was helpful and accommodating. We truly appreciate your kind words. Many thanks, Mark & the team.
A very informative experience
A very informative experience. We were given a good overview of what fitted our criteria and were able to make the best holiday choice. Highly recommended
July 18, 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that we were able to provide you with a great overview and help you make the best holiday choice. We hope you have a fantastic trip! Many thanks, Mark & the team.
Well respected .
Well respected. The staff is one whom I would go back over and again for assistance. She was patient and encouraging.
July 18, 2026
Reply from Hays Travel - Hanley
Hi Monica, thank you for taking the time to leave your feedback and again thank you for booking with us, thanks Mark and the team.
Reply from Hays Travel - Hanley
Thank you for taking the time to leave a positive review and for booking in store with us.
The staff in Hays Travel Hanley are…
The staff in Hays Travel Hanley are simply the best. They go above and beyond to ensure that the holiday you book is the right one for you. Nothing is too much trouble and they will assist with every last detail. I wouldn’t go anywhere else and recommend to anyone. Here’s to many more bookings with you 🤩
July 3, 2026
Reply from Hays Travel - Hanley
Hi Sam, thank you and it is always our pleasure :)
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