Karen was brilliant, patient and knowledgeable. This made making a decision and booking so much easier. She is a credit to Hays Travel.
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See what reviewers are saying
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Once again Steve in your Hemel Hempstead shop could not have been any more helpful. He managed to find a great last minute deal for me that 2 other travel agencies I visited were unable to get even cl... See more
Company replied
Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportiv... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
610 reviews
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Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely review
Kind Regards
Hays Travel
Reply from Hays Travel - Hemel Hempstead
Thank you for your review. We hope that you have an amazing time.
Kind regards
Hays Travel Hemel
Karen was very helpful in all questions…
Karen was very helpful in all questions I putted regarding the holiday.
August 14, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review. We hope that you have an amazing time.
Kind regards
Hays Travel Hemel
Karen was brilliant
Karen was brilliant, patient and knowledgeable. This made making a decision and booking so much easier. She is a credit to Hays Travel.
August 18, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review. We hope that you have an amazing time.
Kind regards
Hays Travel Hemel
Very helpful and patient staff
Steve helped myself and my friend and was so patient and helpful , he went above and beyond locating possible places and was very knowledgeable about the areas and safety etc , so it was perfect and we have our holiday booked and he has said we can go in and they will check us in which is great
August 17, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments. Your feedback is very much appreciated.
Easy to book
Steve was friendly and professional in helping us book our holiday to Italy
August 13, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You feedback is very much appreciated.
Excellent service from all the team at…
Excellent service from all the team at Hays Hemel Hempstead.
August 11, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for your review. It is much appreciated
Kind regards
Sally
Looking for some winter sun
Looking for some winter sun. Agent offered several options with short range flights.
August 4, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your review. I hope that you have an amazing time.
Kind regards
Karen
Just an easy way of booking a holiday
Just an easy way of booking a holiday, very helpful staff with knowledge of where you are going is always a bonus Karen was very good.
August 10, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review Grant. I'm sure you will have a wonderful time.
Kind regards
Karen
Check in day!!!
We went in today to check in for our holiday in Zante on 2 September, we also booked to go to Turkey next June while we were there. We always book in this branch with Sally, we now look on her as a friend. Always great service.
August 9, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning Ladies
Its my pleasure every time I see you.
Best wishes
Sally
A fast and easy way to book a holiday
A fast and easy way to book a holiday. Karen was super helpful!
July 25, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for leaving this lovely review. Venice will be amazing. Can't wait to hear all about it
Regards
Karen
Booking with Hays Hemel experience
Friendly, knowledgeable offers options, explains the advantages and disadvantages when trying to choose. Closes paperwork quickly and offers ongoing support. Ticked all our boxes when booking a holiday. Thanks you Sally.
August 7, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review.
Enjoy Madeira & the 1st Grandchild :)
Best wishes
Sally
Staff were brilliant the lady who found…
Staff were brilliant the lady who found our cruise for us was very helpful and found us a great cabin and cruise at a very good price
August 8, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the kind review , We hope you enjoy your holiday.
Best wishes
Sally
Very good efficient service very…
Very good efficient service very pleased with the travel agent Steven & his knowledge
August 5, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.
Your feedback is greatly appreciated.
excelent service combined with broad…
excelent service combined with broad knowledge base made booking the holidays easy.
August 2, 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the review !
Enjoy Lisbon & China
best wishes
Sally
Our first cruise.
Everything was explained down to the last detail. So simple to book our holiday (cruise) and saved so much money aswell. Staff at Hays are so helpful and friendly. And yes, we are so pleased.
August 3, 2026
Reply from Hays Travel - Hemel Hempstead
So happy that I was able to assist you with your first cruise.I'm sure that you will have a fantastic time.
Regards
Steve
Friendly and helpful staff
Friendly and helpful staff. They take the time to find you the best deals and accommodate all your wishes for your holiday
August 2, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You certainly have a lovely holiday to Gran Canaria to look forward to.
Such helpful staff that enable you to…
Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportive.
July 26, 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for taking the time to leave a review, Enjoy Mexico
Sally
Always book with Hays
Always book with Hays. Everyone is so knowledgeable, caring and easy to talk to. Wouldn’t go anywhere else. Thank you Karen ( Hemel Hempstead) for your help.
August 1, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely review. This is going to be a fantastic holiday. Cant wait to hear all about it.
Kind regards
Karen
Friendly and very helpfull Service
Friendly and very helpfull Service
By Sally and Steve
August 2, 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments .They are very much appreciated
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