The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
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Molly was very patient and very helpful in finding us a cruise, also suitable staterooms. Would definitely recommend Hays Travel.
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
Company replied
Molly at the Horwich Branch was extremely professional and helpful in booking our holiday to Tenerife. Made sure I was happy with everything and the hotel and location were just what we wanted. Thank... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
510 reviews
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Late holiday.
The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester and Liverpool. We are going from Liverpool, first time because it had better flight times.
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Professional, polite and helpful,I would definitely recommend Hays Travel, Horwich
I was made comfortable and welcome, the lady who booked our holiday was polite and very professional, I will go back to Hays Travel, Horwich and I will recommend you to others people
August 23, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was a pleasure helping you book your holiday, i hope you are all looking forward to your holiday. Thankyou Emma
They were very helpful with booking our…
They were very helpful with booking our holiday.
August 21, 2026
Reply from Hays Travel - Horwich
Thankyou for taking to leave a review and choosing to book with us. I hope you are looking forward to your cruise. Thankyou Mollie
Molly was very patient and very helpful…
Molly was very patient and very helpful in finding us a cruise, also suitable staterooms. Would definitely recommend Hays Travel.
August 13, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your holiday. Thank you Mollie
Very efficient as usual and good knowledge of the vacation destination
Very efficient as usual and good knowledge of the vacation destinations
August 16, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are all looking forward to your holiday. Thankyou Emma
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Mollie
Hays at Horwich always so helpful!
Molly at the Horwich Branch was extremely professional and helpful in booking our holiday to Tenerife. Made sure I was happy with everything and the hotel and location were just what we wanted.
Thanks Molly
July 31, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thank you Mollie
Booking our holiday was a really good…experience
Booking our holiday was a really good experience our travel agent was so helpful and spent a great deal of time just to find exactly what we would like. It’s always a great experience in our local travel agency the staff are so friendly, helpful and have a lot of patience and experience to offer.
July 28, 2026
Reply from Hays Travel - Horwich
Thank you for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thank you Mollie
Reply from Hays Travel - Horwich
Thank you for your feedback, it is always a pleasure to book your holidays, we hope you are looking forward to them.
Thank you Emma
Great service from the Horwich branch…
Great service from the Horwich branch can’t thank them enough
July 25, 2026
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, I hope you are looking forward to your trip.
Thank you Emma
Excellent service as usual
July 17, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to this trip. Thankyou Mollie
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Janet
Lovely,helpful staff,received the best…
Lovely,helpful staff,received the best low prices
July 21, 2026
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it is always a pleasure to book your holidays. Thank you Emma
Highly recommended!
Our first experience of booking with Hays Travel, and it definitely won't be our last - Janet's customer service was exceptional, her experience and advise invaluable in helping us to sort our first cruise - highly recommended!
July 12, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Janet
Hays Travel Review
As always the staff at hays travel were amazing and sorted my holiday to Australia out for me even though it wasn’t easy sorting flights for the best price and the best times but they managed as usual
July 5, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and I hope you are looking forward to your holiday. Thankyou Janet
Friendly knowledgeable staff
Friendly knowledgeable staff. Helped us book our first Cruise.
July 11, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Janet
German cruise - sadly these days with only two 'ff's efficiency demonstrated when having…
The efficiency demonstrated when having been told what I wanted. Straight to the best options for me.
July 7, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your cruise. Thankyou Emma
Great service got exactly what we asked…
Great service got exactly what we asked for, Janet was very efficient, and though. Knows what she's doing
July 11, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with me again. I hope you are looking forward to this holiday. Thankyou Janet
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. Thankyou Janet
Reply from Hays Travel - Horwich
It was a pleasure to book your holiday, I hope you are looking forward to it. Thank you Janet.
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