Hays Travel - Houghton Reviews 

836
TrustScore 5 out of 5

4.9

8 Mautland Street, DH4 4BH Houghton, GB


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Rated 5 out of 5 stars

Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... See more

Company replied

Rated 5 out of 5 stars

Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... See more

Company replied

Rated 5 out of 5 stars

We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Mautland Street, DH4 4BH, Houghton, United Kingdom

  • 0191 5120090

4.9

Excellent

TrustScore 5 out of 5

836 reviews

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4.9

All reviews

(836)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Always go to Hays for great service and…

Always go to Hays for great service and advice.

January 6, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for this lovely feedback.
Its always a pleasure having you both in store.
Not long until your holiday.
See you both again soon.
Thanks
Vicki

Rated 5 out of 5 stars

The service i received was excellent

The service i received was excellent. The agent spent time with me going through everything in detail. She put together a great holiday for us. We will be booking all future holidays with Hays.

January 14, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for your lovely feedback Robert,
It was a pleasure to help you in store.
I will look forward to seeing you in here again soon.
Kind regards,
Katie

Rated 5 out of 5 stars

Excellent customer service and would…

Excellent customer service and would highly recommend. Found us the perfect city break we were looking for with excursions all in for an amazing price without any trouble. Thank you.

January 9, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.

Rated 5 out of 5 stars

The staff are always so helpful and…

The staff are always so helpful and really go that bit extra to make sure you are satisfied. Annalisa worked through her lunch to help us find the right hotel. She is so friendly and approachable, She made us so excited for our trip to New York, suggesting places to go and places to see, she’s a star! Thank you.

January 16, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.

Rated 5 out of 5 stars

Excellent attention to what I was…

Excellent attention to what I was looking for

January 13, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
I look forward to seeing you again soon.
Kind Regards
Vicki

Rated 5 out of 5 stars

So helpful and fantastic service from…

So helpful and fantastic service from Vicky
She made booking so easy and fast.
Excellent service
Thank you

January 12, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you so much for this lovely feedback.
It was a pleasure speaking to you and arranging your family holiday.
You know where I am if you need me in future.
Many Thanks
Vicki

Rated 5 out of 5 stars

2026 holiday booked with Hays.

Another Spanish holiday booked with Hays travel. Friendly, helpful and we wouldn't go anywhere else to book.

January 12, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again soon.
Kind Regards
Vicki

Rated 5 out of 5 stars

Customer service especially the girl…

Customer service especially the girl that booked my holiday

January 9, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again soon.
Kind Regards
Libby

Rated 5 out of 5 stars

Friendly and helpful

We were remembered by the agent as she dealt with us on our last holiday .
As always she was very friendly, professional and helpful (can't remember her name)
Nothing was too much trouble. We felt confident that if we needed anything else for our holiday we could rely on Hays and this agent.

January 8, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you Valerie for the lovely review, we all hope you have the most amazing holiday. Many thanks Annalisa.

Rated 5 out of 5 stars

Lovely staff

Lovely staff , always happy to help me sort out my holidays 🙂

January 6, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you so much for this lovely feedback.
Its always a pleasure having you in store.
We look forward to seeing you again for your next one.
Kind Regards
Vicki

Rated 5 out of 5 stars

Helpful agent

Helpful agent

January 7, 2026
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for your lovely feedback,
It was a pleasure to help.
Kind Regards,
Annalisa

Rated 5 out of 5 stars

Was amazing vikki worked her magic and…

Was amazing vikki worked her magic and found what we wore searching for all booked Carnt wait Egypt here we come 👏👏

December 24, 2025
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

It's great to hear that you had such a positive experience! I'm so pleased that we could help you find what you were looking for. Have a fantastic trip!

Thanks - Vicki

Rated 5 out of 5 stars

Always a great experience booking…

Always a great experience booking holidays with the staff at Houghton,they go above and beyond to streamline the experience. Shout out to Vicki, as always so helpful.

November 9, 2025
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for this lovely feedback.
Its always lovely to hear and speak to you.
See you again soon.
Thanks
Vicki x

Rated 5 out of 5 stars

Chloe listened and understood our…

Chloe listened and understood our request and was able to locate information required and share experience on the location we chose and optional transport requirements. Detail given and help to secure best price including offers giving us a quality service. Well Done

November 14, 2025
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for your lovely review. It was a pleasure to help get your next holiday booked up! I hope you both have a fantastic time away on this one.

Many Thanks - Chloe

Rated 5 out of 5 stars

Chloe always goes above and beyond on…

Chloe always goes above and beyond on every holiday we book, she is so helpful, gives great suggestions, her customer service is second to none 👍

November 9, 2025
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for your lovely review! It was a pleasure to help get you booked up and I hope you have an amazing time away on this one!

Thanks - Chloe

Rated 5 out of 5 stars

Excellent service …

Excellent service right from stepping into the Houghton office. Everything was explained to us clearly and every detail covered even down to checking the passport dates we had thankfully this was done and saved us a lot of stress. Vicky was so friendly helpful and very knowledgeable can’t thank her enough

November 2, 2025
Hays Travel - Houghton logo

Reply from Hays Travel - Houghton

Thank you for your wonderful review. It was great to help get your next adventure secured. I hope you both have a great time!

Thanks - Vicki

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