I've been booking holidays through Hays for several years now! Staff are always cheerful and friendly They make booking so easy (we had our holiday booked and paid for within 30 minutes) couldn't... See more
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I was greeted by very friendly and polite staff. The staff member went through all of my holiday details and answered every question thoroughly Would definitely recommend this company to friends an... See more
Very helpful, saved me more money than I thought I would have done. Managed to make an easy booking that day. Would definitely use again and recommend to other people
Great service Naomi was very helpful and informative throughout the booking process . I just left her with a list of dates and preferred destinations and she matched it perfectly.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Holderness Road, HU9 3JA, Hull, United Kingdom
- 01482534921
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Emily was very helpful and informative
Emily was very helpful and informative. Nothing too much troible. Had to phone in after initial vizit, very helpful and friendly

Reply from Hays Travel - Hull Morrisons
Elisha was very professional and really…
Elisha was very professional and really put me at ease booking my holiday to vegas on my own.
Went above and beyond her duties to make me feel better
Really appreciate thanks

Reply from Hays Travel - Hull Morrisons
Staff very helpful no problem looking…
Staff very helpful no problem looking for best deals .very friendly and professional

Reply from Hays Travel - Hull Morrisons
Helpful and friendly staff
Helpful and friendly staff. Answered all our questions. I have booked with Hays a number of times and have always been happy with the service

Reply from Hays Travel - Hull Morrisons
Excellent service
Excellent service, Elisha couldn’t have been more helpful and gave us an excellent selection of cruises to choose from based on our requirements - nothing was too much trouble.

Reply from Hays Travel - Hull Morrisons
Experience was ok In
Experience was ok , would have been better if the agent was a bit slower when moving round the screen.

Reply from Hays Travel - Hull Morrisons
Naomi was brilliant and made the…
Naomi was brilliant and made the booking easy booked a few holidays with hays at morrisons holderness road and all the staff are really friendly

Reply from Hays Travel - Hull Morrisons

Reply from Hays Travel - Hull Morrisons
We were assisted by Alisha Jubb in the…
We were assisted by Alisha Jubb in the Morrisons Hull branch. Service was exceptional we will be back. Andy Hodson & Elaine Pamplin😊

Reply from Hays Travel - Hull Morrisons
As always excellent service
As always, the service was excellent, well informed and an easy process.

Reply from Hays Travel - Hull Morrisons
The girl who booked our holiday was…
The girl who booked our holiday was brilliant, we went in to book a holiday for a lot of us, she was very patient we us and managed to get us a good deal.
We was in the place for a couple of hours and was kept with the same girl which was great.

Reply from Hays Travel - Hull Morrisons
Made everything so easy explaining all…
Made everything so easy explaining all the details

Reply from Hays Travel - Hull Morrisons
Emily was fab
Emily was fab, knowledgeable and gave recommendations. Happy to look through trip advisor reviews for us in the hope that we avoid the sunbed wars and other bits we want to avoid

Reply from Hays Travel - Hull Morrisons
Sunshine in and out of the store🌞
Staff always happy and ready to help. Nothing too much trouble. What a friendly lot they are🤗

Reply from Hays Travel - Hull Morrisons
Alisha was extremely pleasant and made…
Alisha was extremely pleasant and made the whole experience enjoyable. Very proffesional and found us exactly what we wanted. Will definetley use hayes again

Reply from Hays Travel - Hull Morrisons
I have always found Hays Trave Helpfull.…
I have always found Hays Travel helpfull with finding me the right Holiday for my family and me. I would recommend Hays Travel to others wanting help and peace of mind booking their Holiday too.
Thank you.

Reply from Hays Travel - Hull Morrisons
Went in to enquire about a holiday we…
Went in to enquire about a holiday we had seen on there Web site and the manager gave us all the information and managed to find the same holiday £1000 cheaper she was very friendly and made us at ease. First time booking with Hays and was very impressed. Thanks for the great holiday and the saving 😀

Reply from Hays Travel - Hull Morrisons
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