Jess was able to find me a holiday from a very exacting list of requirements. She was very thorough and made the whole process much less stressful than researching and booking the trip myself.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wouldn’t use anyone else to book our holidays! It’s the easiest, hassle free way, all from the comfort of your own home, and Jess always delivers the best service possible. Although our destination... See more
Company replied
As always, Jess goes above and beyond looking for all the best deals to put a holiday package together nothing is ever too much trouble for her another great holiday to look forward to next year canno... See more
Company replied
Our independent rep was so helpful. I felt like ide known her a lifetime. I felt comfortable enough to book as soon as I had the deposit and none of my probably annoying ridiculous question were too m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jessica Shone, DN14, Hensall, United Kingdom
- 01977 879526
4.9
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time solo holiday
Jess was able to find me a holiday from a very exacting list of requirements. She was very thorough and made the whole process much less stressful than researching and booking the trip myself.
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Jessica Shone
Thank you as always 😊
Again
Again! another great holiday, smooth process as always,
Wouldn’t use anyone else!👍🏻😃
July 10, 2026
Excellent service from Jessica
Excellent service from Jessica. Answered all our questions and worked through everything we needed making the book process very easy
June 27, 2026
Reply from Hays Travel - Jessica Shone
Thank you as always 😊
Information great and attention to…
Information great and attention to detail spot on to find the perfect holiday at the price point given.
May 2, 2026
Jess No 1 Travel Consultant
Jess is great at supporting us in choosing the right holiday the best way.
No question is too daft or small and she answers with honesty and integrity.
I would always use Jess to support my holiday plans.
May 6, 2026
Thank you ..
April 21, 2026
As usual Jessica is always a pleasure…
As usual Jessica is always a pleasure to deal with. She is very friendly and knows her stuff.
Thanks once again Jessica for your help and advice and getting my holiday booked.
March 28, 2026
Reply from Hays Travel - Jessica Shone
My pleasure as always. Can't wait to hear all about this trip 😊
Jess was very helpful and knowledgeable…
Jess was very helpful and knowledgeable with her recommendations. Jess understood what we are looking for and structured a plan around that. She also responded efficiently to queries
March 19, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much Sam for taking the time to leave me a review, really is appreciated. This will be a fantastic trip I am sure 😊 Jess x
Great service!
Jessica made everything so easy and was knowledgeable and patient! Thank you so much, we cant wait for our holiday!
February 21, 2026
Reply from Hays Travel - Jessica Shone
My pleasure 😊 It will soon come round now! xx
Always helpful nothing is to hard for…
Always helpful nothing is to hard for Jessica talk to her tell her what you want and done and your all booking sorted nothing to much trouble shes a star
February 24, 2026
Reply from Hays Travel - Jessica Shone
Thanks as always Angela 😊 xx
Booking the holiday with Jess
Booking the holiday with Jess, who knows what my husband & I like.
February 8, 2026
Reply from Hays Travel - Jessica Shone
Thanks as always Julie 😊 another fab cruise booked xx
Jess is just amazing
Jess is just amazing, booked 3 holidays with her now and she makes it so easy. The time she takes and advice she gives is invaluable. So glad my friend recommended her.
January 27, 2026
Reply from Hays Travel - Jessica Shone
Ah thank you so much Julie that means a lot. I will forever be grateful for all the recommendations 😊 Jess x
Great honest feedback
Great honest feedback when we asked about different countries & locations which really helped us find the right hotel in the right place. This is really important to us, it’s about the overall holiday experience.
January 31, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much Mags, really appreciate it. Jess x
My daughter-in-law booked my holiday so…
My daughter-in-law booked my holiday so it was hassle free all round
January 21, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much 😊
Reply from Hays Travel - Jessica Shone
Thank you Rachel 😊
Knew I wanted a city break for July…
Knew I wanted a city break for July wasn't 100% sure where. Jess helped find us the perfect package
Thankyou
January 13, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much Lynn 😊
Jess was fabulous
Jess was fabulous, really checked what I wanted times dates areas and she got exactly what we wanted.
January 9, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much Annette, it wasn't plain sailing but we got there in the end 😊 xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.