This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used kate on a couple of occasions we…
Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First time using Kate to book a…
First time using Kate to book a holiday, and definitely won't be the last, i told her exactly what I wanted and she did even better 😁 would definitely recommend!!
July 30, 2026
Reply from Hays Travel - Kate Platts
Thank you Michaela for your review, and for supporting my small business. Lets see how long you can keep it under wraps! lol
Reply from Hays Travel - Kate Platts
Thank you Mandy for supporting my small business, have an amazing holiday you two!
Great experience with no fuss
Great experience with no fuss , my holidays get sorted by Kate platts and nothing is too much trouble for her ,
July 22, 2026
Kate made this holiday booking effortless!
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision.
Will definitely be using her again in the future. Was brilliant with the comms and got me exactly what i needed!
July 21, 2026
Holiday
I have booked several holidays with Kate and will continue to do so.. Kate is very friendly and professional, always available for advice and reassurance making the process completely stress free.. thank you Kate
July 14, 2026
Reply from Hays Travel - Kate Platts
Sandra,
Thank you for your wonderful review! I am so pleased to hear that you consistently have such a positive and stress-free experience when booking your holidays with me. i truly appreciate your continued loyalty.
Kate :-)
100% will use Hays again
This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer, she definitely goes above and beyond. Got us an amazing price, her communication is unbelievable and we really feel safe with Hays. We 100% will always come back. Thank you Kate for booking our 2027 20th Anniversary holiday.
July 17, 2026
Reply from Hays Travel - Kate Platts
Thank you Adrian for taking the time to leave a review, and for booking your holiday with me. Your support of my small business really does mean the world :-)
I have used Kate for the past few years…
I have used Kate for the past few years for my holidays and cant think of any1 else to use.She goes above and beyond to get you the best deal possible.Thankyou again for your hardwork
June 21, 2026
Reply from Hays Travel - Kate Platts
Craig,
Thank you so much for your wonderful review! I am delighted to hear that you've had such consistently positive experiences with me over the years. Another amazing holiday to look forward to :-)
Would highly recommend Kate
Would highly recommend Kate, this is my 5th holiday she has booked for me. Quick and easy no hassle or stress.
June 20, 2026
Reply from Hays Travel - Kate Platts
Thank you Jade for your wonderful review! I am so pleased to hear that your holiday bookings have been quick, easy, and stress-free. I truly appreciate your continued loyalty.
:-)
Kate goes above and beyond to find your…
Kate goes above and beyond to find your perfect holiday,even after work hours she is a gem,thankyou Kate.xxx
May 31, 2026
Reply from Hays Travel - Kate Platts
Aww your more than welcome Gail, i'm glad we finally got your dream holiday booked and you have something to look forward to xx
Always book with kate
Always book with kate. So easy no messing no hours of searching. Pleasure to book with everytime. Wouldn't book with anyone else now thankyou x
May 16, 2026
Reply from Hays Travel - Kate Platts
Thank you Dawn for booking another amazing holiday with me, we will have to re name you to Judith Chalmers soon lol x
Kate is the best at this field highly…
Kate is the best at this field highly recommend the best in the buisness 💯
May 28, 2026
Reply from Hays Travel - Kate Platts
Thank you Lee for choosing to book your holiday with me, and for taking the time to leave a review it really does mean the world :-) Have a fantastic holiday!!
Just booked another holiday with Kate…
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process so easy and stress-free. We’ve booked multiple holidays with her now and wouldn’t go anywhere else. Friendly, knowledgeable and genuinely cares about getting you the perfect trip. Can’t recommend her enough — thank you again Kate!
May 23, 2026
Reply from Hays Travel - Kate Platts
Thank you Ian & Sarah, i am so delighted to hear you had another amazing experience booking your holiday with me!. Thank you for your continued loyalty and kind words.
Kate x
Kate Platts was amazing
Kate Platts was amazing. She helped me chose the right place and hotel suitable for us. Polite and friendly throughout from the searching for the perfect hotel, payment and general chat about the place.
She made the whole process easy and was very professional.
Would 100% use kate again!
May 20, 2026
Reply from Hays Travel - Kate Platts
Thank you for sharing your wonderful feedback Danni! I truly appreciate your kind words. Have the best holiday guys!
kate
Using a personal Travel Consultant is my recommendation.
Kate is excellent at helping people to get the holiday
of their choice she is very supportive and has lots of patience.
May 7, 2026
Reply from Hays Travel - Kate Platts
Thank you Jenny & Tony for your lovely review and for booking with Kate Platts at Hays Travel. Your continued support really does mean the world :-)
Not the first time booking with Kate…
Not the first time booking with Kate and not the last. She a credit to Hays. She is so helpful and patient with that husband of mine. Thank you.
April 19, 2026
Reply from Hays Travel - Kate Platts
Hahaha Emma that made me laugh!! Thank you both for your continued support, it really does mean the world :-)
Prompt responses with options suggested…
Prompt responses with options suggested to suit our requirements
April 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.