Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more
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I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
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I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
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Elle was very helpful and polite while booking our holiday. Explained everything we needed to know in every detail making us feel very relaxed and respected. Nothing was to much trouble. Will definite... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1K reviews
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We were made welcome in the shop and…
We were made welcome in the shop and the assistant listened to what we said we would like in our holiday .As you get older new technology can be a bit daunting so it was good to have help .
February 21, 2026
Reply from Hays Travel - Keynsham
Thank you for your very kind review. It was a pleasure to book your trip. Best Wishes Sev.
Friendly service
Friendly service. Not rushed. Jessie was very efficient and chatty.
February 17, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure booking your cruise for you! Best Wishes Jessie
The staff were very helpful informative…
The staff were very helpful informative and knowledgeable.
February 11, 2026
Reply from Hays Travel - Keynsham
Thank you for taking the time to comment, Sev
Reply from Hays Travel - Keynsham
Thank you for your lovely review. I am sure you will have a wonderful holiday! Best Wishes Jessie
Family cruise
We needed four cabins for our cruise we wanted to book. Rachel was very helpful and knowledgeable and sorted out the best available cabins we required and also linked the bookings together so we could travel as one party. Will not hesitate to use there service again
February 9, 2026
Reply from Hays Travel - Keynsham
Thank you so very much for your kind review. It was a pleasure to book your cruise which I'm sure you are going to love. Hope to see you soon. Rachael
Jessie was just brilliant
February 15, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Was a pleasure booking your flights! Best Wishes Jessie
Jessie in the keynsham branch was very…
Jessie in the keynsham branch was very helpful and knowledgable a lovely girl
February 16, 2026
Reply from Hays Travel - Keynsham
Thank you for your 5 star review. I am sure you will have a wonderful holiday! Best Wishes Jessie
Very helpful staff with experience and…
Very helpful staff with experience and Helen and other colleagues went to a lot of trouble to get an extra discount!
February 15, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. Regards, Helen
Very helpful pleasant staff going the extra mile
Very helpful pleasant staff. Matching holiday booking for two parties booked at different times lot of work well done
February 8, 2026
Reply from Hays Travel - Keynsham
Glad we were able to get you booked to travel with your daughter and son in law. Thanks Jayne
Reply from Hays Travel - Keynsham
Thank you for your 5* review. Hope you have a lovely holiday Regards Helen
Reply from Hays Travel - Keynsham
Thank you for your 5* review. I hope you have a great holiday to Isle of Man Regards Helen
The reason we like to go to Hayes
At Hayes we always find all the people there very welcoming. Thanks to Rachael for being friendly and very efficient and made booking our holiday very enjoyable.
February 10, 2026
Reply from Hays Travel - Keynsham
Thank you for your very kind review. It was a pleasure to book your holiday. Best Wishes Rachael.
Regular customers
Regular customers, always treated with respect and care.Excellent customer care, ensuring we have all information we require.
January 27, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. Glad we got you booked! Regards, Jayne
Reply from Hays Travel - Keynsham
Thank you for coming back to me to book your next cruise, Jayne
Excellent service
Excellent service. I can recommend their professional and helpful experience.
February 7, 2026
Reply from Hays Travel - Keynsham
Lovely booking another holiday for you, Thank you for your lovely comment Jayne
Reply from Hays Travel - Keynsham
Thank you for your lovely review. I am sure you will have a lovely time on your holiday! Best Wishes Jessie
Well pleased
I was made to feel wellcomed. I was immediately dealt with in a totally professional manner. I cannot express enough how helpful Jane, and the other Staff are. Thank you for your kindness.
January 31, 2026
Reply from Hays Travel - Keynsham
So glad we got you booked on another tour, you will love China. Many Thanks Jayne
Excellent service
Jayne was brilliant, she took her time finding us exactly what we wanted. We went in with ideas and jayne helped us with some extra choices. Highly recommend this store.
February 7, 2026
Reply from Hays Travel - Keynsham
Ahhh thank you so much for your lovely review, Jayne
Excellent service as always I give the…
Excellent service as always I give the lady who served us whose name is Jane? The score of 10/10 because everything was perfect in our search and booking for our holiday next year
February 6, 2026
Reply from Hays Travel - Keynsham
Thank you so much for booking your next cruise with me, it was a pleasure. Jayne
Helen the sales lady was absolutely…
Helen the sales lady was absolutely brilliant.
She answered all our queries with patience and understanding and went above and beyond to ensure we were getting the correct insurance for our holiday.
February 6, 2026
Reply from Hays Travel - Keynsham
Thank you for your 5* review. I hope you enjoy your break to St Ives Regards Helen
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