Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
Company replied
Heather Dealt with my booking in a happy professional way. I have stopped booking on line Hays travel Killingworth can usually find what I am looking for 😊👍👍
Company replied
Great service from Lauren in Killingworth, who I’ve booked with before. Gave us lots of options and advice and got us a good deal. She even went the extra mile as I mentioned something for next year... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One stop holiday booking
Heather Dealt with my booking in a happy professional way. I have stopped booking on line Hays travel Killingworth can usually find what I am looking for 😊👍👍
August 23, 2026
Reply from Hays Travel - Killingworth
Hi Alan, thank you so much for the lovely review! Always a pleasure getting you the best deals :)
Always The Best Experience
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to book his holidays through them too.
August 23, 2026
Lovely lady who was very professional…
Lovely lady who was very professional and gave us a reasonable discount when we asked. Only took 30mins as we knew where we wanted to go.
August 23, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful 5-star review! We are so pleased to hear that our service was professional and efficient, and that we could assist you quickly. We hope you have a fantastic trip!
Kind Regards
Stephanie
Explained to Stephanie we were wanting…River Cruise
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She was knowledgeable, helpful and very friendly.
August 15, 2026
Reply from Hays Travel - Killingworth
We are so pleased to hear that our colleague was knowledgeable, helpful, and friendly while assisting you with your river cruise booking. We appreciate you sharing your positive experience.
Kind Regards
stephanie
Very friendly staff
Very friendly staff. Everything explained. Answered all our questions. Helped us find best accomodation.
August 22, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! I am so pleased to hear that you thought I was friendly and helpful, and that all your questions were answered, leading to the best accommodation for you.
Kind Regards
stephanie
Stephanie was so helpful and…
Stephanie was so helpful and knowledgeable, nothing was too much trouble.
August 16, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and knowledgeable, and that nothing was too much trouble. We truly appreciate you taking the time to share your positive experience.
Got what we wanted
Beth at the Killingworth office sorted us out for a last minute adults only week away. We gave her our criteria and she brought up om screen a number of options, We picked the one most suited to us and they did the rest. Thank you.
August 20, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the kind review, I hope you both have a fantastic holiday! Beth
The assistant who helped us was very…
The assistant who helped us was very helpful, friendly and knew her business.
August 19, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your wonderful feedback! We are delighted to hear that our assistant was so helpful, friendly, and knowledgeable. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Julie
Always great.
As always hays travel were great stephanie was over and above she even spent time after we booked the holiday to review places for next year .thank you.
August 10, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team member went above and beyond to assist you, even with future plans. We truly appreciate your kind words and are delighted you had such a positive experience.
Great service!
Great service from Lauren in Killingworth, who I’ve booked with before. Gave us lots of options and advice and got us a good deal. She even went the extra mile as I mentioned something for next year and she emailed me some information after.
August 9, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that Lauren provided such excellent service and went the extra mile for you.
great service friendly efficient staff
August 10, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) - Lynsey
Good customer service
We booked our group holiday through Hays Travel and Tia was very helpful in helping us book it. She went through the booking process with us and altered the package to get us the best possible deal.
July 19, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to provide such brilliant service and help you find the best possible deal for your group holiday. Tia :)
Heather help my to booking a hoilday
Heather help my to booking a hoilday. She help me get a great del for what I told her
August 8, 2026
Reply from Hays Travel - Killingworth
Hi Julie-Anne, thank you so much for the lovely review! It was a pleasure helping you get booked up :)
Beth was very helpful and explained…
Beth was very helpful and explained everything I needed to know, she was very polite and professional.
August 7, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review :) I'm sure you will have a fantastic time in New York! Beth x
Lindsey was super helpful and very…
Lindsey was super helpful and very informed. Her knowledge was really appreciated. She was really pleasant and took time to research options for us. She made our experience of booking our holidays so special
August 13, 2026
Reply from Hays Travel - Killingworth
Thank you so much for booking your holiday with us - im so excited for you both ! Lynsey
Ask for Lindsey ( sorry Lindsey ) !!!
Lindsey is always amazing, our cruise was cancelled with a week to go and she found us a fantastic hotel in Madeira . The hotel she chose is just what we wanted ,quiet,spacious and relaxing. Thank you ,as always x
August 6, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving your review - hope your having a great time ! Lynsey
Amazing from start to finish of …
Amazing from start to finish of booking even helping with booking extra support needed for me to go on holiday .
August 9, 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you with your booking and provide the extra support needed for your holiday. We hope you have an amazing trip! Heather
Stephanie made our booking experience…
Stephanie made our booking experience easy and pleasurable. Considering we arrived 30 minutes before the shop closed, she managed to book 8 of us on a holiday to Corfu.
August 8, 2026
Reply from Hays Travel - Killingworth
Thank you for this wonderful feedback! We are so pleased to hear that your booking experience was easy and pleasurable, even with a last-minute request. We hope you have an amazing holiday in Corfu! Lynsey
Helpful but fun too
The young girl that helped us was really nice ,she took the time to find out things about our holiday so we weren't paying extra ,
She was very chatty and put us both at ease ,
Wonderful experience in the shop with her serving us ,even wanted to nip off and make us a cuppa ,but we declined the offer ,
All in all great service ,great smile ,great help ,and a great member of staff 🌟🌟🌟🌟🌟
August 9, 2026
Reply from Hays Travel - Killingworth
Thank you so much Ken for your lovely review, it was a pleasure booking your holiday for you. I hope you have a lovely time away and enjoy the sun Ali :)
Holiday bookings
As always staff are efficient and friendly no problem booking holiday Lauren fantastic service always used this branch for 5 years or so staff always brilliant and will continue to use in future
August 8, 2026
Reply from Hays Travel - Killingworth
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently provides efficient and friendly service. We truly appreciate your continued loyalty over the past five years and look forward to assisting you with many more holidays in the future- Stephanie
Kind Regards
Hays Travel Hastings
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.