Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
We have used hays for a number of years now and have always found the staff welcoming and knowledgeable.The whole experience is good and everything you need to know about your holiday is explained .
Company replied
Simply love hays travel do all our holiday bookings with them good service everytime . Friendly helpful staff and nothing is too much trouble . Like home from home going into store Thankyou
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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CRUISE BOOKING
Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before.
Now looking forward to our holiday, thank you Joanne.
August 22, 2026
Helpful staff coped well with my…
Helpful staff coped well with my deafness and made the whole process easy
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hays are always wonderful at booking…
Hays are always wonderful at booking holidays and I always feel comforted when abroad that everything will be sorted from start to finish!
August 23, 2026
Reply from Hays Travel - Leeds Crossgate
Lovely to see you again :-) Thank you for booking with us, if you need anything else, let me know
Joanne
Holiday
We have used hays for a number of years now and have always found the staff welcoming and knowledgeable.The whole experience is good and everything you need to know about your holiday is explained .
August 23, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again - we do really appreciate it
Joanne
Face to face contact is very good.You…
Face to face contact is very good.You are very helpful
August 15, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for taking the time to review the service in branch - we do appreciate your comments
Joanne
Called in at crossgates branch in late…
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .Madison was very helpful and professional .She explained everything very thoroughly and made it an easy experience .
July 30, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for such a lovely review
Maddie
Helpful advisots and very friendly
August 20, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking such an amazing holiday with me
Maddie
Simply The Best
Simply love hays travel do all our holiday bookings with them good service everytime .
Friendly helpful staff and nothing is too much trouble . Like home from home going into store
Thankyou
August 13, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again - it was lovely to meet you both
Maddie
Went in spoke to Joanne got a very good…
Went in spoke to Joanne got a very good deal on cruise for 2028
August 15, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us again - always goot to see you both in branch
Joanne
We was made really welcolme when we…
We was made really welcolme when we went in Hays travel with the Crossgates store,We saw a travel Agent called Joanne,she was very helpful and found the holiday we wanted.Thank you
August 18, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us once again. If you need anything else, please let me know
Joanne
Reply from Hays Travel - Leeds Crossgate
Thank you for the 5 star review - I really appreciate it
Holly
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the great review
Holly
Madison was patient with us ,we didn't…
Madison was patient with us ,we didn't know where to go for last minute holiday to Greece,it took a while but we booked a great location at a reasonable price.thankyou Madison.
August 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the lovely comments, I really appreciate it
Maddie
The young girl who dealt with our…our sixth holiday to kos
The young girl who dealt with our request listened and sorted our holiday and flight effortlessly. Everything was explained fully as were our queries.
August 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with me, and for taking the time to review the service provided
If you need anything else, please let me know
Maddie
Very polite and helpful staff,made it…
Very polite and helpful staff,made it very friendly and easy to sort
August 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the great review - I really appreciate it
If you need anything else, please give me a call
Holly
Emma was ver knowledgeable and sorted…
Emma was ver knowledgeable and sorted are holiday out .
August 11, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the lovely comments - much appreciated
Emma
Another pleasant experience
Another pleasant experience.
Holly always has a ready smile and warm welcome. She efficient, knowledgeable and a delight to talk to.
The whole process is simple and stress free.
Great service, great staff.
Highly recommend Hays Travel.
August 10, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again, and for your lovely review - I really appreciate the comments
If you need anything else, let me know
Holly
Extremely help
Extremely help, especially considering I had no initial idea where to book.
Would alway recommend hays, especially the Crossgates branch
August 1, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really do appreciate it
Maddie
Helpful staff with knowledge of the…
Helpful staff with knowledge of the hotel and area
August 8, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again, and for the great review
Joanne
Efficient member of staff very…
Efficient member of staff very knowledgeable and price matched TUI and holiday extras to save me the trouble of booking elsewhere
July 31, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us and for giving me such a good review. If you need anything else, let me know
Emma
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