Hays Travel - Leesa Kilcollins Reviews 

197
TrustScore 5 out of 5

4.9

Personal Travel Consultant Leesa Kilcollins, IV19 Tain, GB


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Rated 5 out of 5 stars

Never been on a cruise before (or any holiday for that matter!), so we were a bit new to the whole thing. Leesa made the whole process very easy and was very quick to respond to our many questions. Ve... See more

Rated 5 out of 5 stars

Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.

Rated 5 out of 5 stars

We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more

Company replied

Rated 5 out of 5 stars

I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom

  • 1862808520

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Leesa

Quick, simple and friendly service. Very helpful with all my questions. :)

October 18, 2023
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Reply from Hays Travel - Leesa Kilcollins

So glad we got it right for you! Leesa

Rated 5 out of 5 stars

Leesa was fantastic

Leesa, was fabulous and arranged the holiday very quickly and efficiently after we discussed what we wanted out of our holiday.

September 30, 2023
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Reply from Hays Travel - Leesa Kilcollins

It was my pleasure Linda! Thank you for booking with me again :)

Rated 5 out of 5 stars

Leesa was fantastic

Leesa was fantastic. She listened to what I was looking for and found perfect matches to what I had requested. The process was quick and simple and Leesa took care of it all with great communication throughput. Would highly recommend her to anyone and will definitely use her services again in the future.

September 12, 2023
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much!

Rated 5 out of 5 stars

Lisa has went out her way and beyond to…

Lisa has went out her way and beyond to find the perfect holiday for me and my daughter. Exceptional and true professional service by Lisa. Will certainly going forward look to ask Lisa to book my next family holiday. Thank you Lisa.

September 19, 2023
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Reply from Hays Travel - Leesa Kilcollins

My pleasure, thank you for taking the time to comment :)

Rated 5 out of 5 stars

Leesa was more than efficient and made…

Leesa was more than efficient and made communication so simple and easy. She was able to answer all of our question and we booked our holiday with no issues. Very happy indeed.

August 27, 2023
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much for the feedback :)

Rated 5 out of 5 stars

Leesa is great

Leesa is great, always helpful and goes the extra mile to get you the best possible deal.

August 27, 2023
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Reply from Hays Travel - Leesa Kilcollins

My pleasure as always :)

Rated 5 out of 5 stars

She was exceptionally helpful

She was exceptionally helpful, really quick to respond to anything we asked and super lovely. Would highly recommend her to anyone looking to book a holiday

August 26, 2023
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Reply from Hays Travel - Leesa Kilcollins

Hope you had a wonderful time!

Rated 5 out of 5 stars

Great service from Leesa

Great service from Leesa, dealt with my enquiry so promptly and booked the holiday for me within no time at all. Very helpful and friendly service. Would recommend to anyone looking to book a holiday.

August 4, 2023
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Reply from Hays Travel - Leesa Kilcollins

My pleasure Kim :)

Rated 5 out of 5 stars

5 star service from Leesa

I contacted Leesa as I knew she had experiences with Cruise ships. Also with her having a family she would know what was best to keep the kids entertained.

Leesa advised me on the best cruise ships to suit our needs and then we found the route that was best suited to us.

Leesa listened to what I wanted and didn’t want and in no time we had found the perfect holiday for us.

Was so easy to book with ease.

Will definitely use Leesa again as her knowledgable and service was 5 star.😊

July 22, 2023
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much!

Rated 5 out of 5 stars

Leesa was Great 💛

Leesa was great, informative and supplied me with options which would work best for my family. Any questions I had she was happy to answer or find the answer if she didn’t know. She also compared different weeks for me, as we were flexible about when we went.

July 27, 2023
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Reply from Hays Travel - Leesa Kilcollins

My Pleasure Rhanna :)

Rated 5 out of 5 stars

Leesa has been fab!

Leesa has been super helpful finding and booking our holiday for us. Can’t thank her enough!

July 18, 2023
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Reply from Hays Travel - Leesa Kilcollins

So glad to help! :)

Rated 5 out of 5 stars

AMAZING LEESA

Leesa was very helpful and knowledgeable, she put me at ease straight away as I normally go into the travel shop to book. But I didn't have to worry and she was very kind answering all of my questions. Thank you Leesa, I will definitely book through you again.
We as a family cannot wait for our Holiday.

June 30, 2023
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Reply from Hays Travel - Leesa Kilcollins

Thank you Sheila! It was my pleasure :)

Rated 5 out of 5 stars

Leesa made the process of booking our…

Leesa made the process of booking our cruise and finding the best deal so easy. The after booking confirmation was first class.

June 19, 2023
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

Thank you for taking the time to review! It was my pleasure :)

Rated 5 out of 5 stars

Easy, reliable, helpful!!

Leesa is extremely helpful, so quick at replying and gave us the best options for our holiday. This is the second time we’ve booked with Leesa and I can’t see ourselves booking a holiday any other way other than through her!

June 14, 2023
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Reply from Hays Travel - Leesa Kilcollins

So glad we got it right for you :)

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