We have booked holidays with Hays for some years and have never been disappointed. Our latest booking was made with Annie at Allerton Road branch and she was very helpful.
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Our little advisor who's nam.e escapes .me couldn't have. Been more helpful in finding us a break in Weymouth next year. We'll be back soon to look for so.mewhere in June. A pleasurable experience
Company replied
Have always had a good experience with the service you provide & staff are always very helpful wich is why I have already booked a holiday for June 2p27. Many thanks.
The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88/90 Allerton Road, L18 2DG, Liverpool, United Kingdom
- 01514386610
4.9
Excellent
810 reviews
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Excellent service, friendly and knowledgeable staff
Took twenty minutes to find exactly what we asked for. We only called in to see what was available and walked out with two weeks Christmas holiday in the sun. That suited all we had asked for.
August 8, 2026
Reply from Hays Travel - Liverpool Allerton Road
Ms Susan Marsh,
We are so pleased to hear that we were able to help you find the perfect two-week Christmas holiday in the sun so quickly! It's wonderful to know we met all your requirements.
Kind Regards
Hays Travel
Bonny was very helpful/ friendly and…
Bonny was very helpful/ friendly and professional
August 16, 2026
Reply from Hays Travel - Liverpool Allerton Road
Linda and Peter,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our team member. We always strive for efficiency and friendliness.
Kind Regards
Hays Travel
Reply from Hays Travel - Liverpool Allerton Road
Roy,
We're so glad to hear you consistently have such a positive experience with us! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Bonnie the advisor was great and…
Bonnie the advisor was great and ensured we found exactly what we were looking for. She went the extra mile for us.
August 13, 2026
Reply from Hays Travel - Liverpool Allerton Road
Jackie,
Thank you for your wonderful feedback! We are delighted to hear that our advisor was great and ensured you found exactly what you were looking for.
Kind Regards
Hays Travel
Friendly staff
Friendly staff. Clear communication. Efficient service. Would highly recommend
August 4, 2026
Reply from Hays Travel - Liverpool Allerton Road
Jeff Goulding,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Hays Travel
Professional and wecoming
There is nothing better than talking to a person who has knowledge
I have used Hayes previously and would not go anywhere else
Anna made the booking process seamless
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you. We are always happy to help
Totally wonderful lady yesterday with…
Totally wonderful lady yesterday with all her help
August 11, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful 5-star review! We are so pleased to hear that you received such helpful assistance. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
As always the staff are very helpful…
As always the staff are very helpful and always sort us out. What I like about Hays Travel is you get the full package. Being older we haven’t got the confidence to book anything on line so having everything done for you from start to finish is a bonus.
August 10, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you; we are always happy to help.
I think Scarlet was the main reason are…
I think Scarlet was the main reason are experience went so well
She was excellent and efficient and checked everything for us to make sure we were happy
August 9, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much. We really appreciate it.
We always go to Hays
We always go to Hays, Joanne is great with us and has always been very friendly and helpful.
August 7, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful review! We are so pleased to hear that you consistently have a positive experience with our team member. We truly appreciate your kind words.
Kind Regards
Hays Travel
Easy booking for 2027 cruise
My partner and I booked a cruise alongside two relatives who already had a long relationship with Hayes Travel. Their regular contact Joanne quickly and effectively processed our parallel bookings for our holiday in 2027. All achieved, including downloading the Hayes App to follow the holiday over the next year.
August 6, 2026
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was handled so quickly and effectively. It's great to know you're already enjoying the convenience of our app for your upcoming holiday.
We felt very a ease with the hays…
We felt very a ease with the hays travel rep.glory was very informative and answered all are questions.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Anthony.Richardson.,
Thank you for your wonderful feedback! We are so pleased to hear that Glory made you feel at ease and was able to answer all your questions. We hope you have a fantastic trip!
Scarlett the holiday agent was…
Scarlett the holiday agent was excellent, we changed our booking after reading the reviews and watching a video on our original booking. Scarlett rearranged and we are happy with the new holiday booking
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Philip,
Thank you for your wonderful feedback! We are so pleased to hear that Scarlett was able to assist you with your booking and that you are happy with your new holiday.
As soon as we walked through the door
As soon as we walked through the door
We were made welcome
Scarlet sorted us out with a holiday very professional and experienced
She went through everything with us and we were completely satisfied
August 6, 2026
Reply from Hays Travel - Liverpool Allerton Road
Mr Sayce,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team made you feel welcome and provided such professional and experienced assistance with your holiday booking. We are delighted that you were completely satisfied with the service you received.
Reply from Hays Travel - Liverpool Allerton Road
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be excellent and efficient. We truly appreciate your kind words.
We were greeted and assisted to book
We were greeted and assisted to book
A cruise all within 30 mins
August 4, 2026
Reply from Hays Travel - Liverpool Allerton Road
We are so pleased to hear that we could assist you in booking your cruise so quickly. Thank you for sharing your positive experience with us!
Friendly staff and we got a hoilday…
Friendly staff and we got a hoilday and felt good walking out of your shop x
August 2, 2026
Reply from Hays Travel - Liverpool Allerton Road
Donna Dobson,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had a positive experience and felt good after visiting our shop.
Reply from Hays Travel - Liverpool Allerton Road
carol mitchell,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team member to be friendly and helpful. We truly appreciate your kind words.
Nichola was very nice and understanding…
Nichola was very nice and understanding of our requirement needs.
July 30, 2026
Reply from Hays Travel - Liverpool Allerton Road
Hi Sylvia,
Thank you for your wonderful feedback. We are so pleased to hear that our colleague was understanding.
Very polite
Very polite, experienced, and professional service. Made us feel relaxed. Name was Joanne.
August 2, 2026
Reply from Hays Travel - Liverpool Allerton Road
John,
Thank you for your wonderful feedback! We are so pleased to hear that you felt relaxed and that our service was professional and experienced.
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