Very helpful and professional staff especially Clare (the manager). Helped us with all our recent TUI issues and achieved the results we wanted. The whole process of booking a holiday was made very ea... See more
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See what reviewers are saying
This was a last minute booking, but Claire and her team worked so hard to find a match for me. They went over and beyond and the communication was fantastic. I highly recommend Hays travel Macclesfi... See more
As always, excellent customer service, no pressure to make a quick choice. Ruby and Emily offered several options for my plans explaining the pros and cons of each allowing to get exactly what I wante... See more
Company replied
We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
4.9
Excellent
900 reviews
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excellent service at short notice
December 20, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to give me a 5* review and for booking with me in store, Happy New Year Abbie :)
The assistant was pleasant and…
The assistant was pleasant and efficient and I was dealt with quickly
December 18, 2025
Reply from Hays Travel - Macclesfield
Thank you for booking with us and for taking time to review your experience in store, See you soon and A Happy New Year from all the team at Hays Macclesfield :)
Reply from Hays Travel - Macclesfield
Thank you so much for 5* review and for booking with us in store, Happy New Year Ruby :)
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review, see you soon and A Happy New Year, Emily :)
Hays Travel have been extremely helpful…
Hays Travel have been extremely helpful in supporting me throughout the booking process and helping me arrange what will truly be a trip of a lifetime for myself. The service was professional, friendly, and reassuring, and everything was explained clearly, which made the whole experience stress-free. I am very grateful for the support and would happily book with Hays Travel again.
December 16, 2025
Reply from Hays Travel - Macclesfield
Thank you James for sending such a lovely review, See you soon and from all of us at Hays Macclesfield we wish you a Very Happy New Year :)
Extremely helpful
Extremely helpful, very professional and a great sense of humour.
November 30, 2025
Reply from Hays Travel - Macclesfield
Thank you for the fab review! We will see you soon, Emily :-)
Great personalized service!
We asked Hays Travel to investigate, recommend and book our Honeymoon. We had an idea of what we wanted to see and do on our holiday to Tasmania, but we're open to suggestions to make our honeymoon special. Hays used their partner, Gold Medal, who arranged some AMAZING hotels and excursions for us. Hays Travel staff were available throughout to help manage, book and coordinate the entire trip! Thanks Claire!! (Macclesfield Branch)
November 20, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review, I am absolutely delighted that you both had a wonderful time on your honeymoon and I cannot wait to hear all about it. Thanks again and from all of us at Hays Macclesfield we wish you a Very Merry Christmas and a Happy New Year 🎄🎅🎁
Relaxed atmosphere
Relaxed atmosphere. Very friendly staff.Emily went out her way to help us. the other lady staff is also very friendly. You always get a very warm welcome as you step through the door
December 8, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review, It is always a pleasure to see you both in store and to book your holidays for you, Thanks again and Merry Christmas Emily & Claire 🎅🎄
Well informed attentive person who…
Well informed attentive person who covered all the information we needed in a very pleasant manner.
November 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with me in store, See you soon Libby :)
Reply from Hays Travel - Macclesfield
Thank you Richard for your lovely 5* review and for booking with us in store, See you soon Libby 😊
highly recommend the macclesfield shop
highly recommend the macclesfield shop, the girls are always very friendly and helpful, you only have to tell them what you want and you get exactly that
November 29, 2025
Reply from Hays Travel - Macclesfield
Thank you so much Karen for your lovely 5* review and for your continued loyalty to Hays Macclesfield, See you soon Emily 😎
Clare was very good in telling use…
Clare was very good in telling use about the ship
November 27, 2025
Reply from Hays Travel - Macclesfield
Thank You for taking the time to leave a 5* review, it was lovely to meet you both in store.
Your staff at the Macclesfield office…The staff at Macclesfield Office.
Your staff at the Macclesfield office are always helpful, nothing is too much bother. We are senior citizens, and have travel assistance and the ladies and gentlemen, always make sure are requirements are met. Lovely helpful people.
November 5, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to write such a lovely 5* review and for always booking with us, See you soon Team Macclesfield 😎
I was dealt with promptly and…
I was dealt with promptly and efficiently.This is always done with utmost professionalism and friendliness.I always feel welcome when I go into Hays.
November 22, 2025
Reply from Hays Travel - Macclesfield
Thank you Sue for your lovely review and for your continued loyalty to our store, See you soon Claire 😎
The staff were very helpful,friendly …
The staff were very helpful,friendly and accommodating, they did their utmost to book us the holiday we wanted.
November 22, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review and for booking with us again in store, See you soon Libby 😎
Good service and they are very helpful…
Good service and they are very helpful and friendly thanks
November 7, 2025
Reply from Hays Travel - Macclesfield
Thank you for the review, it's a pleasure to organise your trips and see you both in store! Emily
The young lady was very helpful and…
The young lady was very helpful and polite really made us feel relaxed
November 11, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a review! Its greatly appreciated :-) Emily
Emily made the whole process easy…
Emily made the whole process very easy and stress free, she had personal knowledge of the area so was able to give some good recommendations for things to do and places to eat. She was extremely professional, we will definitely be booking more holidays through her
November 13, 2025
Reply from Hays Travel - Macclesfield
Thank you for booking with us and taking the time to leave such a lovely review :-) Emily
Very friendly and helpful staff .went…
Very friendly and helpful staff .went out of there way to help me decide what I wanted.
November 9, 2025
Reply from Hays Travel - Macclesfield
Thank you Shirley, it was lovely to see you in store, if there is anything else we can do, please do not hesitate to as :-) Claire
Reply from Hays Travel - Macclesfield
Thank you for the 5* review, We really appreciate you taking the time to leave it, Ruby
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