Hays Travel - Macclesfield Reviews 

895
TrustScore 5 out of 5

5.0

48 Mill Street, SK11 6LT Macclesfield, GB


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Rated 5 out of 5 stars

As always, excellent customer service, no pressure to make a quick choice. Ruby and Emily offered several options for my plans explaining the pros and cons of each allowing to get exactly what I wante... See more

Company replied

Rated 5 out of 5 stars

We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more

Company replied

Rated 5 out of 5 stars

Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more

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Rated 5 out of 5 stars

quick and efficient service received to re book a holiday due to carrier/ airline moving airport they(airline) did not make it easy!Hays did .I recommend Hays and have booked a number of times peter... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 48 Mill Street, SK11 6LT, Macclesfield, United Kingdom

  • 01625 839874

5.0

Excellent

TrustScore 5 out of 5

895 reviews

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5.0

All reviews

(895)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Our experience with Hays Travel Macclesfield.

Abbie dealt with our holiday request very professionally and efficiently. It was a delight to discuss all our requirements with her and ultimately provided us with everything we requested. Now really looking forward to our upcoming holiday.

January 30, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you taking the time to leave a 5* review, if there is anything else I can do just let me know, Abbie :-)

Rated 5 out of 5 stars

Knowledgeable & Friendly Team

We used Hays last year to help us find a holiday that would suit our requirements in Portugal and they were so good we came back and this time we’re looking in Greece. Once again all our asks were listened too and staff knowledge of the areas used to find exactly what we needed. A lovely friendly team who go the extra mile, no hesitation in recommending and special thanks to Fran.

January 30, 2026
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Reply from Hays Travel - Macclesfield

Many thanks for taking the time to leave a review and choosing us to book your holidays! :-) Fran

Rated 5 out of 5 stars

As ever Emily was superb

As ever Emily was superb, a fabulous shop to visit, please don't ever close

February 5, 2026
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Reply from Hays Travel - Macclesfield

Thank you very much :-) always lovely to see you in store, speak soon! Emily

Rated 5 out of 5 stars

joy to deal with Emily & Claire

It’s always a joy to deal with Emily & Claire as they are so attentive and listen to our needs. They are super efficient and the communication is great. Very happy with the service we receive.

January 28, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you so much for the lovely review and trusting us to book your trips! We will see you soon :-)

Rated 5 out of 5 stars

Enjoyable experience at Hays.

From the moment we arrived we were greeted by Emily and the other colleagues at the Macclesfield branch.
We wanted to go to Sorrento .
Emily was very thorough in getting us the best deal and talking us through the holiday .
She was friendly and cheerful with a good sense of humour . She made our booking experience enjoyable
and we would definitely recommend as always .

January 30, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you so much for booking with me again in store and for taking the time to leave such a lovely 5* review, See you soon Emily 😎

Rated 5 out of 5 stars

Great response and fantastic advice…

Great response and fantastic advice from the Hays Macclesfield team once again.

January 22, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you for choosing to book your Family holiday with us again :-) You know where we are for any questions! Speak soon, Fran

Rated 3 out of 5 stars

Unfortunately the assistant took the…

Unfortunately the assistant took the full balance of the holiday coat instead of the deposit only. As this was taken on a Saturday this could not be rectified until the Monday. It wasnt a problem and the holiday could have been paid in full. It was just the principle of the matter

January 18, 2026
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Reply from Hays Travel - Macclesfield

Hello, I am sorry to hear your experience in store wasn't the 5* standard we endeavor to deliver, I have tried to call you just to check in, I can see from our records the funds were refunded on 17th January :-) Again apologise for this discrepancy. Claire

Rated 5 out of 5 stars

What a great team!

What a great team! Always so friendly and helpful. I left Emily with info regarding the holiday we wanted and when I came back it was all sorted and helpful and friendly advice too. Nothing is too much trouble and such a great atmosphere. Thanks again

January 23, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

What a lovely review! it really did make me smile, thank you so much for always choosing us! See you soon, Emily :-)

Rated 5 out of 5 stars

Go Hays! Yet again another fabulous holiday booked at an amazing price

I only speak to one lady whenever I go to book my holiday with Hays Travel. I can’t remember her name, but she’s the assistant manager. She totally gets what I want and she totally gets me the best deal. My friends were all telling me why don’t you book Online ? why did you go to a travel agent? Simple I got a better deal than what I could get online for a lot less hassle and faffing about

January 25, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thanks Debbie! Thank you for trusting me to book your hols! See you soon, Emily :-)

Rated 5 out of 5 stars

Great service

Great service , staff were very knowledgeable about the area I wanted to visit. very helpful very quick as well.

January 12, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you for choosing us for your holidays as well as taking the time to leave a review :-) Abbie

Rated 5 out of 5 stars

Excellent service when booking a cruise…

Excellent service when booking a cruise from Abbie and Ruby , all very efficient and helpful . Thank you .

January 18, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you so much for your lovely 5* review and for booking with us in store, See you soon Abbie :)

Rated 5 out of 5 stars

Staff we welcoming and knowledgeable

Staff we welcoming and knowledgeable. Able to talk about all options and the area we are looking at.
Personally knew the hotels and advised on the must suitable for our needs.

January 18, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you for taking the time to leave a lovely review and choosing us to book your travel arrangements. Claire :-)

Rated 5 out of 5 stars

Claire at Macclesfield branch is…

Claire at Macclesfield branch is excellent, she is professional and always willing to help, nothing is too much trouble for her. Fabulous service and very welcoming.

January 11, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you! it's always lovely to see you in store and thank you for the cakes! Claire B-)

Rated 5 out of 5 stars

Always use Hays professional

Always use Hays professional, friendly and informative.

January 10, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you Jane for booking with us again in store and for your continued loyalty to Hays Macclesfield, it is always lovely to see you in store, Claire 😎

Rated 5 out of 5 stars

Lovely person in shop called Frank was…

Lovely person in shop called Frank was very helpfull,not very good with tech myself. Mr n.meakin

January 14, 2026
Hays Travel - Macclesfield logo

Reply from Hays Travel - Macclesfield

Thank you Mr Meakin for taking the time to leave a review and choosing to book with us :-)

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