I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nikki and all the girls at Hays Travel Chequers were as helpful, professional and friendly as always, we wouldn't trust anyone else with our family holidays, THANK YOU
Company replied
Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more
Company replied
Excellent customer service from Nikki Curd. Over the past 30 years we have always booked with Nikki . We know we are in safe hands with her. She listens to what we want and always delivers, making su... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom
- 01622805945
4.9
Excellent
901 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikki and all the girls at Hays Travel…
Nikki and all the girls at Hays Travel Chequers were as helpful, professional and friendly as always, we wouldn't trust anyone else with our family holidays, THANK YOU
September 6, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your kind review. You will be looked after with Nikki.
Hays Travel Maidstone
Vicki was very helpful and patient and…
Vicki was very helpful and patient and covered all my holiday needs in a well managed and professional manner. I walk in apprehensively and walked out delight with my holiday.
September 6, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. You will be looked after with Vicki and the staff at Hays Travel.
Hays Travel Maidstone
Great experience
Demi was lovely. Friendly and helpful made the booking process easy and enjoyable.
August 30, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your lovely review. It is much appreciated.
Hays Travel Maidstone
I was totally blown away
I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a pure asset to this company.A massive thankyou to Daisy.
August 26, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for taking the time to leave such a positive review - Hays Travel Maidstone
Knowledgeable & cheerful staff.
Helpful, cheerful & knowledgeable staff. An enjoyable experience to book a fabulous holiday.
August 27, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for leaving us such a kind review and booking with us - Hays Travel Maidstone
😃daisy well good
September 1, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Booked our holiday for next year after…
Booked our holiday for next year after a few alterations we finalised with a different agent who was very good we then went back to the branch and
Basically had to go through the whole process again
As the original agent didn’t take notice and went through the whole process again?
We still haven’t received our paperwork and by post
Bit concerned as its a expensive holiday
August 16, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for leaving us a review. We are disappointed that you feel this way. We have tried to give you a call to discuss and resolve the situation. Please do feel free to call us back - Hays Travel Maidstone
Happy traveller with hays.
All the staff are so friendly not pushy and booking my holiday is always so stress free it's all done for you so thank you hays travel .
August 21, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Travel Maidstone :)
All your colleagues are very very…
All your colleagues are very very helpful and aways explain and answers all my questions in full.
August 14, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Trave Maidstone :)
Tilla think that her name
Tilla think that her name .
She was very helpful and understanding about my need because I am deaf . She done everything I ask for . Very happy with her service. Well done
August 20, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you everso much for your lovely review. Tilli will certainly look after your booking.
Hays Travel Maidstone
I always find them very helpful nothing…
I always find them very helpful nothing is to much trouble there always sort me a holiday
August 17, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone.
Helpful and knowledgeable staff.
August 11, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Daisy was very helpful and…
Daisy was very helpful and friendly.Looking forward to our holiday in Corfu
August 18, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for your review :)
Great service
Great service, as usual Nikki went above and beyond to find us the perfect holiday with patience and humour
August 14, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you for the lovely review - Hays Travel Maidstone
Very helpful as we are both over 75 and…
Very helpful as we are both over 75 and Deaf, we understood everything we needs and she (at Maidstone Branch) did the work, booked our flights ✈️ to Belfast from LBA for May 2027 and us 2 lives in Leeds, will call our local branch Cross Gates, Leeds if we needs something.
August 16, 2026
Reply from Hays Travel - Maidstone Chequers
Thank you so much for your kind review. You are most welcome, with our great service.
Hays Travel Maidstone
Very helpful
August 16, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review :)
Hays Travel Maidstone.
Sophia was so helpful went through all…
Sophia was so helpful went through all my wishes and found me several great deals , helped me narrow it down and talked me through the whole process . Would book again ⭐️
August 15, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review we really appreciate it.
Hays Travel Maidstone :)
Helpful staff
August 12, 2026
Reply from Hays Travel - Maidstone Chequers
Thankyou for your kind review.
Hays Travel Maidstone :)
Always receive relevant advice from the…
Always receive relevant advice from the Maidstone branch. They matched an on-line quote that we had. Lynn is very knowledgeable and can recommend holidays that are suitable for us.
August 4, 2026
Reply from Hays Travel - Maidstone Chequers
That is lovely, we really appreciate your review.
Hays Travel Maidstone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.