Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process wa... See more
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Our experience was made 100% easier after we met Bethany, she was so calm and collected with all the booking process and all of our constant questions. This is our first cruise so we didn’t know wha... See more
Company replied
Outstanding, Our holiday enquiry wasn’t straight forward, we knew it would take some time to put together with what we would like, we were wrong, Katie got immediately on to it, we had a reply back... See more
Company replied
We have booked for a largish group, with a large age range (81 to six months) and lots of different needs, Michelle was brilliant from start to finish, she was very patient, professional and friendly.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 18 Four Seasons Centre, NG18 1SU, Mansfield, United Kingdom
- 01623333964
5.0
Excellent
2K reviews
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Always greeted with a friendly smile…
Always greeted with a friendly smile always helpful and obliging all the team deserve a 5star rating but Katie and Michelle know exactly what we like from our holidays.
August 8, 2026
Reply from Hays Travel - Mansfield
Avril Smith,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team consistently provides friendly and helpful service, and that we understand your holiday preferences so well.
Kind Regards
Hays Travel Mansfield
Made welcome as soon as we entered the…
Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process was painless and well explained, together with dates and amounts of monies due. A really enjoyable experience, made all the more so by your personable staff. Michelle was a star.
August 14, 2026
Reply from Hays Travel - Mansfield
Neil Penney,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was so helpful and made your booking process painless and enjoyable. We truly appreciate your kind words.
Kind Regards
Hays Travel
Our experience was made 100% easier…
Our experience was made 100% easier after we met Bethany, she was so calm and collected with all the booking process and all of our constant questions.
This is our first cruise so we didn’t know what to expect but Bethany made everything so clear.
She is a credit to Hay’s travel definitely 10/10
August 14, 2026
Reply from Hays Travel - Mansfield
Thank you so much for your really lovely review. It was a pleasure booking your first cruise! We can't wait to hear all about the amazing time you will both have.
- Bethany :)
Friendly Staff as usual Michelle…
Friendly Staff as usual Michelle friendly and efficient
August 13, 2026
Reply from Hays Travel - Mansfield
Mr Malcolm Castledine,
Thank you for your wonderful 5-star review! We are so pleased to hear that Michelle provided friendly and efficient service. Your feedback is greatly appreciated.
Kind Regards
Michelle
Tracey was very helpful
Tracey was very helpful, asked the right questions and made sure l understood everything . The computer was a bit glitchy but didn’t cause much problem.
August 8, 2026
Reply from Hays Travel - Mansfield
Claire Mackenzie,
Thank you for your feedback! We are so pleased to hear that our colleague was helpful and ensured you understood everything. We apologize for any inconvenience caused by the computer issue.
Kind Regards
Hays Travel Mansfield
It was easy to book our cruise holiday
It was easy to book our cruise holiday
Brontë was very helpful in guiding me through all the details I needed a very helpful young lady indeed
August 5, 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely feedback. I'm so pleased I could help with your cruise booking and make the process easy for you, I hope you have a fantastic cruise and create lots of wonderful memories! :)
- Bronte
Great experience the staff at hays…
Great experience the staff at hays travel Mansfield are always happy to help also will find just what you want and explain everything Tom is brilliant and the other staff are also very good.
August 4, 2026
Reply from Hays Travel - Mansfield
Thankyou for your lovely review! We are pleased to hear that your experience with us at Hays Travel Mansfield was great, we look forward to assisting you again in the future :-)
- Hays Travel Mansfield
Reply from Hays Travel - Mansfield
Thank you for your kind words & booking with us again
Bethany :)
Travel sorted out the holiday at s…
Travel sorted out the holiday at s great price and and a previous distraction that we went to many years ago
August 9, 2026
Reply from Hays Travel - Mansfield
Mrs Stephen Cheney,
Thank you for your fantastic review! We are so pleased we could help you find a great holiday at an excellent price, and that we could help you revisit a cherished destination.
Kind Regards
Hays Travel Mansfield
Reply from Hays Travel - Mansfield
Its always a pleasure to help find what you want Carol, thank you Anna :)
Staff very friendly
Staff very friendly, knowledgeable and helpful.
Natalie, Mansfield very good
August 2, 2026
Reply from Hays Travel - Mansfield
Thank you for your kind comments Michael :)
Bethany was very helpful and made our…
Bethany was very helpful and made our booking easy
August 6, 2026
Reply from Hays Travel - Mansfield
JG,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member made your booking experience easy and helpful.
Kind Regards
Bethany :)
Hays Travel Mansfield
Just brilliant as usual big thanks I'll…
Just brilliant as usual big thanks I'll be back
August 6, 2026
Reply from Hays Travel - Mansfield
Peter Dring,
We're so glad to hear you had a brilliant experience and we truly appreciate your kind words! We look forward to welcoming you back again soon.
Kind Regards
Hays Travel Mansfield
Anna Hanna very professional she always…
Anna Hanna very professional she always finds us the best holidays
August 6, 2026
Reply from Hays Travel - Mansfield
Mr Mohinder Johal,
Thank you for your wonderful feedback! We are so pleased to hear that we consistently find you the best holidays. We truly appreciate your kind words.
Kind Regards
Hays Travel Mansfield
Always book my holidays at Hays travel…
Always book my holidays at Hays travel Mansfield , all the staff are so friendly. Anna always get us the best deal and sorts everything out for us she’s the best .
August 4, 2026
Reply from Hays Travel - Mansfield
Carol Parkin,
Thank you for your wonderful feedback! We are so pleased to hear that our team always provides friendly service and helps you find the best deals. We truly appreciate your kind words.
Kind Regards
Hays Travel Mansfield
The travel agent in Mansfield shop was…
The travel agent in Mansfield shop was brilliant his name was Tom .
July 28, 2026
Reply from Hays Travel - Mansfield
Mr Wileman,
Thank you for your wonderful feedback and for taking the time to share your positive experience. We are delighted to hear that our colleague provided brilliant service.
Kind Regards
Hays Travel Mansfield
Tom
Natalie was very polite
Natalie was very polite, helpful and patient. We went through our options and it was simple for us to make our decision. What we needed to do was also explained to us clearly.
August 4, 2026
Reply from Hays Travel - Mansfield
Laura,
Thank you so much for your wonderful feedback! We are delighted to hear that your experience was so positive and that everything was explained clearly, making your decision simple.
Kind Regards
Hays Travel Mansfield
Natalie
Brilliant booking experience.
We have booked for a largish group, with a large age range (81 to six months) and lots of different needs, Michelle was brilliant from start to finish, she was very patient, professional and friendly. She found what we hope is our perfect holiday. As my sister said, it’s been a long time since we booked through a travel agent but Michelle made the process so much easier, we would never have found our holiday on our own. As a family we will be returning to book further holidays.
August 4, 2026
Reply from Hays Travel - Mansfield
Thank you Carol for your kind words. It really was a pleasure to meet you all and help plan your birthday holiday. Thank you so much for booking with us. Michelle :-)
They listen to what you want and make…
They listen to what you want and make ever effort to achieve your objective. They are always friendly and helpful
August 1, 2026
Reply from Hays Travel - Mansfield
Ann
Thank you for your kind words. It was my pleasure to be able help. Thank you for booking with us. Katie :)
Very friendly and helpful person who…
Very friendly and helpful person who helped us with our holiday and got us a very good deal
July 26, 2026
Reply from Hays Travel - Mansfield
Thank you for your kind words. I am glad we managed to get a great deal for you. Thank you for booking with us. Katie :)
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