We were made to feel very welcome by ‘Rosie’ who quickly was able to offer quite a few holidays for where we wanted to go. She was very knowledgeable and was able to show answers to our questions on... See more
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Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process wa... See more
Company replied
Outstanding, Our holiday enquiry wasn’t straight forward, we knew it would take some time to put together with what we would like, we were wrong, Katie got immediately on to it, we had a reply back... See more
Company replied
Great customer service at Hays Travel. Thomas was very helpful and knowledgeable. He found the perfect holiday to match what we were looking for. Thank you
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 18 Four Seasons Centre, NG18 1SU, Mansfield, United Kingdom
- 01623333964
5.0
Excellent
2K reviews
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Anna Hannah excellent as usual
Anna Hannah excellent as usual, knows just what to look for
July 11, 2026
Reply from Hays Travel - Mansfield
Hi Mark,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was excellent and knew just what to look for. We appreciate your kind words.
Kind Regards
Hays Travel Mansfield
Tom (Mansfield branch) was thorough and…
Tom (Mansfield branch) was thorough and really helpful. He not only helped me in store, but he also emailed other holiday options and made it possible for me to book over the phone when I couldn't make it in to the store.
July 2, 2026
Reply from Hays Travel - Mansfield
Thankyou so much for your lovely comments and booking with me again Joanne
Tom
Hays Travel Mansfield
Anna was amazing from first contact…
Anna was amazing from first contact right up tp booking the holiday. She was very helpful, explained everything and was lovely and friendly and got me a good deal.
I feel if I have any questions she would be happy to help. I wanted the security of booking with a person rather than online and Anna filled the job perfectly. Thank you Anna for all your hard work
July 7, 2026
Reply from Hays Travel - Mansfield
Seb,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member provided such excellent service and made your booking experience so smooth and reassuring. We truly appreciate your kind words.
Kind Regards Anna
Hays Travel Mansfield
Michelle's always very good at finding…
Michelle's always very good at finding the right holiday for us
July 9, 2026
Reply from Hays Travel - Mansfield
Mr Hooper,
Thank you for your wonderful feedback! We are so pleased to hear that our team member is always very good at finding the right holiday for you.
Michelle
Hays Travel Mansfield
Michelle knows our requirements and…
Michelle knows our requirements and does an excellent job in sorting our holidays
July 9, 2026
Reply from Hays Travel - Mansfield
Thank you so much for your wonderful feedback! We are delighted to hear that our team member consistently does an excellent job in sorting out your holidays.
Michelle
Hays Travel Mansfield
Brilliant experience
We came into the shop with a vague idea what we wanted but not 100% certain. Michelle at Mansfield was brilliant as always and took the time to search holidays and we found the perfect holiday. Thank you.
July 7, 2026
Reply from Hays Travel - Mansfield
Thank you Joanne. It was great to see you and Michael again. You will have a relaxing time in Tenerife. Thank you for booking with us again. Michelle :-)
Brilliant as always nothing is to much…
Brilliant as always nothing is to much trouble for them to sort out can always walk in & there's always a smile waiting team at Mansfield are grand & we have delta with ANNA many times couldn't as for a nicer person
July 1, 2026
Reply from Hays Travel - Mansfield
JANE SHERWOOD,
Thank you so much for your wonderful review! We are so pleased to hear that our team is always helpful and that you appreciate their friendly service. We will be sure to pass along your kind words.
Kind Regards
Hays Travel
Went to great lengths to make sure we…
Went to great lengths to make sure we got the holiday we wanted.
July 7, 2026
Reply from Hays Travel - Mansfield
Thank you for taking the time to give us your feedback. It was a pleasure to make sure you all got exactly what you wanted from your holiday. Thank you so much for booking with us. Michelle :-)
I spoke with Anna Hanna who made this…
I spoke with Anna Hanna who made this experience extremely easy. She knew exactly what she was talking about, advised me really well and made me feel comfortable. Absolutely brilliant service.
July 6, 2026
Reply from Hays Travel - Mansfield
Chantelle,
Thank you for your wonderful review and 5-star rating! We are delighted to hear that you had such a positive experience and felt comfortable with the service provided.
Kind Regards
Hays Travel Mansfield
Brilliant
I booked my holiday through Tracey, she was so helpful and patient, and made sure she got me the perfect holiday! I will definitely be booking with her again in the future. :)
July 1, 2026
Reply from Hays Travel - Mansfield
MB,
We are so pleased to hear that you had such a positive experience. It's wonderful that Tracey was so helpful and patient in finding you the perfect holiday. We look forward to assisting you again! Thank you for booking with us. :-)
Kind Regards
Hays Travel Mansfield
Great as always :)
Another great experience for booking our cruise, Anna goes above and beyond to make it so quick and easy when booking. She always knows the answer to my endless questions and is always available from booking up until we set sail. I will not book with anyone else! Thank you Anna! X
July 4, 2026
Reply from Hays Travel - Mansfield
Laura,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so quick and easy. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Mansfield
As always a pleasure to have the advice…
As always a pleasure to have the advice and guidance from Anna. Nothing is ever too much trouble and Anna makes the process feel effortless even when it is not.
Never changed over the years of booking my holiday.
June 26, 2026
Reply from Hays Travel - Mansfield
Mrs Elaine Bond,
Thank you for your wonderful feedback! We are so pleased to hear that your experience has consistently been a pleasure over the years. We appreciate your kind words.
Kind Regards
Hays Travel
Booked a trip to Menorca at Hayes…
Booked a trip to Menorca at Hayes Mansfield again.Sort of last minute this time had chosen hotel on Jet 2 website,called in to see if still available.Dealt with Michelle again and booking and paperwork all done just collected tickets today.Thank you for your help once again.
June 19, 2026
Reply from Hays Travel - Mansfield
Thank you Steve for your kind words its always a pleasure seeing both you and Alison. Thank you for booking with us again and I know you will both have a fabulous time in Menorca. Michelle :-)
Met by Michelle B at Mansfield
Met by Michelle B at Mansfield.
Very easy to tell her what we wanted and she did an amazing job finding the perfect holiday.
Not just booking the hotel but finding the best flight times to parking the car.
Sharing experiences and her vast knowledge in the travel business.
Why sit at home stressing....
June 30, 2026
Reply from Hays Travel - Mansfield
Thank you Ian for your kind words. It was so good to meet you both and have a chat. Thank you so much for booking with us again. I know you will both enjoy Cyprus again this time around. Michelle :-)
Hays travel
Tracey was very patient and thorough nothing was too much trouble to make sure we got the holiday we wanted
Very excited for next year !
June 29, 2026
Reply from Hays Travel - Mansfield
Beverley Williams,
We're so pleased our team provided such patient and dedicated service to ensure you got the holiday you wanted. We hope you have a wonderful time next year!
Kind Regards
Hays Travel Mansfield :)
We have been using Hays Travel for…
We have been using Hays Travel for years and never had a bad experience always helpful and willing to help
June 20, 2026
Reply from Hays Travel - Mansfield
Dennis Palmer,
Thank you so much for your wonderful feedback! We are delighted to hear that you've consistently had positive experiences with us over the years. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Mansfield
Keith,
We're glad we could help. Thank you for your kind words.
Kind Regards
Hays Travel Mansfield
Katie was great and always a pleasure…
Katie was great and always a pleasure to book through Hayes Travel in Mansfield
June 26, 2026
Reply from Hays Travel - Mansfield
Hi Grahame,
We are so happy to hear you had a great experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel
Tom was lovely and explained everything…
Tom was lovely and explained everything about the holiday, would highly recommend.
June 27, 2026
Reply from Hays Travel - Mansfield
Hi Trudy
Thankyou for your lovely comments and booking with us here at Hays Travel Mansfield :)
Excellent customer as always from Anna
Excellent customer as always from Anna, nothing is too much trouble and always gets you what you want.
We have booked for many years with Anna and would highly recommend her to book your next holiday.
June 25, 2026
Reply from Hays Travel - Mansfield
Paula Hopkins,
We truly appreciate your wonderful feedback and loyalty. We are so glad we could consistently provide excellent service for your holiday bookings.
Kind Regards
Hays Travel
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