As always the team at Mapperley are friendly, helpful and really enthusiastic. Nothing is too much trouble? They are all extremely personable and are fully invested in ensuring all your needs are met.... See more
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Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Company replied
I thought that the lady that booked my holiday was amazing as were all the other staff. Infinitely better than booking on Internet. Would definitely use again.
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
988 reviews
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Julie the agent was absolutely…
Julie the agent was absolutely brilliant.So good at her job and kind too.Nothing was too much trouble for her.She definitely went the extra mile.
August 5, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, we do love reading great feedback. I hope you have an amazing holiday see you soon kind regards Julie.
Reply from Hays Travel - Mapperley
Thank you for your wonderful review! We are so pleased to hear you received such great service and found our team and myself helpful and knowledgeable. Barbara and team mapperley
As always the team at the Mapperley…
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable.
Always walk away knowing we’ve had a great service.
Online is ok but the personal touch gives a great feeling of confidence.
July 24, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your wonderful review! We are delighted to hear that myself and my colleagues provided such a great service and that you appreciated the personal touch. We look forward to assisting you again in the future :) Joanne
Julie at the Mapperley branch was…
Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and stress-free. She answered all my questions and made sure everything was arranged perfectly. I really appreciate all her help and would highly recommend Julie and the Mapperley branch to anyone looking to book their next holiday. Thank you!
August 4, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your 5* review, it was lovely to meet you and book your amazing trip to New York. I hope you have an amazing time kind regards Julie
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be friendly, polite, and accommodating. Your kind words are greatly appreciated :) Joanne
The ladies are polite
The ladies are polite, helpful, patient. I wouldn’t go anywhere else. I’ve booked all my holiday through them.
August 2, 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful 5-star review! We are so pleased to hear that our service is polite, helpful, and patient. We truly appreciate your continued loyalty and look forward to helping you with many more holidays! Joanne
Reply from Hays Travel - Mapperley
Thank you so much for your 5* review, we do appreciate your feedback. I hope you have an amazing holiday kind regards Julie
Hayes know how to do it
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
July 30, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review. It was my pleasure to help you with your holiday booking kind regards Julie
The staff are first class.
The staff are first class.
I am not an experienced traveler and they go out of their way to help , but so natural. They know what they are doing and instil confidence and sure they go above and beyond to help.
Cannot Praise them enough. Barbara was the Lead today and really took the time with me. Julie shared her experiences and also Joanne is lovely from past holidays booked.
You should be very proud of them. I Wouldn't go anywhere else.
July 29, 2026
Reply from Hays Travel - Mapperley
Thank you for your great review and for your lovely comments on our service. We really do appreciate you taking the time to complete it as it means a lot and for your loyalty to our store. Kind regards from all of us. :-)
Nothing was too much trouble
Nothing was too much trouble. Although they were busy I wasn’t rushed. I have booked through Hays travel before and wouldn’t go anywhere else.
July 27, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review and I am so sorry you had a long wait. We really appreciate your patience and for lovely comments, it really does mean a lot to all of us. Thank you again. Kind regards Barbara
Always helpful always go that extra…
Always helpful always go that extra mile to make sure everything ok
July 19, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your wonderful feedback! We are delighted to hear that you feel we consistently goes above and beyond to ensure everything is perfect for you. Joanne
absolutely amazing service all staff …
absolutely amazing service all staff are wel spoken and there customer service brilliant
July 26, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review and for your kind words :) Amelia
Julie at Mapperley was efficient
Jukliexat Mapperley was efficient, pleasant and simply made the whole booking of flights & ‘ hotels easy .
July 26, 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 4 * review, it was my pleasure to assist you with your booking. Have a safe journey kind regards Julie
The staff at Mapperley Top branch were…
The staff at Mapperley Top branch were all fantastic,. especially Barbara.
Very helpful and knowledgeable.
Nothing was too much trouble.
July 24, 2026
Reply from Hays Travel - Mapperley
Thank you so much for your lovely comments, I loved looking into this for you all, looks like its going to be a fabulous holiday - wish I was going! Thank you again, we really do appreciate you taking the time to complete the review. Take care, Kind regards Barbara :-)
Made us feel well informed of…
Made us feel well informed of information given for our holiday next year in Tuscany.
Time to feel at ease at the questions we ask.
July 19, 2026
Reply from Hays Travel - Mapperley
Thank you for your lovely review and for taking the time to complete it. Really appreciate it. Hotel looks fabulous. Any questions you have before you go, just let us know and we will be pleased to look into them for you. Here to help. Kindest regards Barbara :-)
Thank you to Joanne at Hays Travel…
Thank you to Joanne at Hays Travel Mapperley.
Joanne went above and beyond !
Booked all my Travel and Hotel ,
Haven't Traveled in a long time .
Made my experience much easier .Joanne was so kind and understanding.
Ricki sorted all my travel money .So kind and understanding.
Much appreciated 👏
Will be booking my next trip with Hays Travel
5stars
Thank you team Hays Mapperley
July 12, 2026
Reply from Hays Travel - Mapperley
Thank you for your fantastic review! We are so pleased to hear that your experience was made much easier and that the service provided was kind and understanding. We truly appreciate your kind words and look forward to helping you book your next adventure. Joanne
Found the staff very helpful and were…
Found the staff very helpful and were obviously very experienced in what they had to do.
July 12, 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! We hope you have a lovely holiday :) The Team at Mapperley
Joanne was very helpful at the…
Joanne was very helpful at the Mapperley office and helped us find a holiday at quite short notice. Thankyou.
July 15, 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that we could find you your perfect holiday and that you was pleased with the service. We truly appreciate your kind words. Joanne
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! I hope you both have a lovely holiday :) Erin
A positive booking experience…
Barbara is very knowledgeable about Cunard cruises and was able to book the cruise we wanted efficiently and successfully. She guided us to the best choice of stateroom and explained the details of the best offer for us
July 13, 2026
Reply from Hays Travel - Mapperley
Thank you for lovely review, really loved looking into your cruise for you and I really appreciate your kind comments, it was my pleasure. Kind regards Barbara :-)
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