Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... See more
Company replied
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See what reviewers are saying
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... See more
Company replied
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... See more
Company replied
Amy was very helpful, polite and so lovely to speak too. Excellent service as always, which is why we always use Hays Travel.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1K reviews
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Great service
Great service. Very pleasant staff. Booked with Hays for
a few years now, never had a problem. Staff are helpful.
June 8, 2026
Reply from Hays Travel - Metrocentre Blue
Alan,
We truly appreciate your continued loyalty and kind words about our staff. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Hays Holidays great service and advice
Used Hays Travel for a number of holidays, always had great service and advice. Definately recomend Hays Travel.
June 7, 2026
Reply from Hays Travel - Metrocentre Blue
mal,
We truly appreciate your kind words. We are so pleased we could assist with your holiday plans. Thank you!
Kind Regards
Hays Travel
Excellent customer service Johan was…
Excellent customer service Johan was very professional listened to what we wanted and helped us find the perfect holiday
June 6, 2026
Reply from Hays Travel - Metrocentre Blue
Mrs Armstrong,
We're so glad we could help you find the perfect holiday! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Staff wer helpful & friendly
Staff wer helpful & friendly : gave good advice : xplained travel insurance clearly : & showed detailed pics of the resort
June 5, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feed back, we do hope you have a lovely holiday. Team Blue :)
Steph is always really helpful and…
Steph is always really helpful and nothing is ever too much hassle for her. She always makes sure to pay attention to detail to really try and create your perfect holiday. Steph even went as far as to contact the hotel and request a quieter room for us as I’m currently pregnant.
June 3, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, We do hope you have a lovely holiday. Team Blue:)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feed back, Team Blue:)
Johann was fantastic
Johann was fantastic, very knowledgeable and extremely helpful.
We felt welcomed from the second we arrived through to us leaving.
We could not have asked for anymore.
I would recommend Hays and Johann in a heartbeat.
June 2, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback on our Manager Johann, She will be thrilled to read your feedback, we do hope you have a lovely holiday, hope to see you in branch soon,Team Blue :)
Cheryl from the Metro Centre shop was…
Cheryl from the Metro Centre shop was very helpful and explained everything to us
June 1, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday. Team Blue :)
Very helpful staff and professional we…
Very helpful staff and professional we got a lovely holiday out of it .
May 22, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, Team Blue :)
Pleasant experience helpful…
Pleasant experience helpful knowledgeable staff ! Will book again
May 22, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for taking the time to leave your kind feedback, we do hope you have a lovely holiday.Team Blue :)
Staff are always professional and…
Staff are always professional and chatty, they make the whole booking experience easy and the reason I use a travel agent for most of my holidays.
May 23, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your feedback. Team Blue :)
Rebecca was very thorough in her…
Rebecca was very thorough in her research and good at listening and understanding what we were looking for. Would go back!
May 29, 2026
Reply from Hays Travel - Metrocentre Blue
Than you for you kind feedback with Rebecca, we do hope you have a lovely holiday.Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday. Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so happy you had a very good experience with us.
Kind Regards
Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so pleased we could assist you and meet your needs. We truly appreciate your kind words!
Kind Regards
Team Blue :)
Staff member very helpful with my…
Staff member very helpful with my booking explained everything very well definitely recommend hays travel for booking of holidays. Manager Joanne metro centre is very efficient Thank you for your help with my booking.
May 24, 2026
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so glad to hear you had such a positive booking experience! We appreciate your kind words and recommendation.
Kind Regards
Team Blue :)
Very good experience with all questions…
Very good experience with all questions answered and additional information provided
May 24, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your review! We're so glad we could answer all your questions and provide helpful information.
Kind Regards
Hays Travel Metro Blue
Great service
Great service from Steph @ Metrocentre Gateshead.
Great customer care
Would book with Steph again
May 23, 2026
Reply from Hays Travel - Metrocentre Blue
We're so glad you had a great experience with our team! Your kind words mean a lot to us.
Kind Regards
Hays Travel Metro Blue
Rebecca at the metro centre was very…
Rebecca at the metro centre was very professional, she is very good at her Job
May 23, 2026
Reply from Hays Travel - Metrocentre Blue
We truly appreciate your kind words. We are so pleased to hear about your positive experience with us.
Kind Regards
Hays Travel Metro Blue :)
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