We have always received excellent service from the staff who are very helpful. Isabel spent time going through various options and finally found a perfect holiday for us.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We keep coming back to Hays travel. The staff are so helpful throughout the booking process. They take time to explain even the smallest detail. Nothing is too much trouble. Paige was really lovely an... See more
Company replied
Staff were very friendly couldnt do enough for us , had 2 staff both looking for holidays for me and found me a fabulous deal very happy
Specifically- Lynsey at the Middleton branch. Knowledgeable, super helpful, tireless and professional. Stayed on after closing time to make sure I got exactly the product I was looking for. Thank you.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was very friendly couldnt do…
Staff were very friendly couldnt do enough for us , had 2 staff both looking for holidays for me and found me a fabulous deal very happy
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
always received excellent service
We have always received excellent service from the staff who are
very helpful. Isabel spent time going through various options and finally found a perfect holiday for us.
August 13, 2026
Reply from Hays Travel - Middleton
Good Morning Phil,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We really appreciate your feedback and thank you so much for booking with us!
We hope you have an amazing time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Once again booking was exactly as…
Once again booking was exactly as requested. Thanks Natalie.
August 11, 2026
Reply from Hays Travel - Middleton
Good Morning Joseph,
Thank you so much for your lovely review! We are so glad you were pleased with Natalie's service at Hays Travel Middleton! I will pass on your kind words onto Natalie and I am sure she will be frilled to hear this!
We hope you have the best time in Salou and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Isabelle was great
Isabelle was great. Very helpful and willing to spend the time making sure that my booking was exactly what I wanted.
I always use Middleton for all my holiday bookings
August 12, 2026
Reply from Hays Travel - Middleton
Good Morning Angela,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton. I will be sure to pass on your kind words onto Isabelle and I am sure she will be frilled to hear this!
We hope you have the best time in Mexico and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Very helpful and knowledgeable.
August 5, 2026
Reply from Hays Travel - Middleton
Good Morning Julie,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We really appreciate your feedback and thank you so much for your lovely review!
We hope you have the best time in Paris and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The staff went above and beyond to…
The staff went above and beyond to ensure that everything was in order before booking it The service we received was absolutely fantastic nothing was too much trouble they was asking if everything was good and making sure that what we wanted and needed .
August 11, 2026
Reply from Hays Travel - Middleton
Good Morning Glynis,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We really appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Gran Canaria and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
We love booking our holiday with hayes…
We love booking our holiday with hayes travel middleton we are so excited booking our holiday but all the girls are so friendly when you go in you can feel that they want you to have the best holiday
August 11, 2026
Reply from Hays Travel - Middleton
Good Morning Joyce,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass on your kind words onto the rest of the girls and I am sure they will be frilled to hear this!
Thank you so much for booking with us and we appreciate your feedback!
We hope you have the best time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Staff were very nice especially the one…
Staff were very nice especially the one that seen to us we wasn't rushed
August 9, 2026
Reply from Hays Travel - Middleton
Good Morning Patricia,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have the best time in Salou and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
very easy to deal with
August 8, 2026
Reply from Hays Travel - Middleton
Good Morning,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have the best time in Cyprus and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Lexi was very helpful and polite
Lexi was very helpful and polite, nothing was too much trouble, all dealt with quick and easy .
August 8, 2026
Reply from Hays Travel - Middleton
Good Morning Sue,
Thank you so much for your lovely review! We are so glad you were pleased with Lexi's service at Hays Travel Middleton! I will pass on your kind words onto Lexi and I am sure she will be frilled to hear this!
We really appreciate you taking your time to leave a review and thank you for booking with us! We hope you have the best time in Fuerteventura when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
2027 Holiday Sorted!!
Friendly and knowledgeable staff. Nicola, in particular, was really helpful and efficient.
August 8, 2026
Reply from Hays Travel - Middleton
Good Morning Alan,
Thank you so much for your lovely review! We are so glad you were pleased with Nicola's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Nicola and I am sure she will be frilled to hear this!
We hope you have the best time in Italy and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
This time it was really helpful and…
This time it was really helpful and good everything was what we wanted.
We have got a complaint going on with last break we had it was jet two.
Many thanks
August 1, 2026
Reply from Hays Travel - Middleton
Good Morning Phillip,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Lanzarote and make some amazing memories when you go!If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning Alison,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton and thank you so much for taking your time to leave a review!
We hope you have the best time in Croatia when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
First time booking with Hays travel
First time booking with Hays travel, will definitely book again.
Very knowledgeable and really helpful.
Booked within an hour of walking in the shop.
August 6, 2026
Reply from Hays Travel - Middleton
Good Morning Paula,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have the best time in Tenerife when you go and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Booked a Cruise…
Booking our Cruise was made very easy with the help of the agent. Who was extremely helpful. Came away feeling we had got a good deal.
July 29, 2026
Reply from Hays Travel - Middleton
Good Morning Susan,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate you taking your time to leave us a review and thank you so much for booking with us!
We hope you have the best time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
As always brilliant help and advice…
As always brilliant help and advice from Nicola. Holiday , special needs and preferences all attended to. Very happy 😊.
August 4, 2026
Reply from Hays Travel - Middleton
Good Morning Lynne,
Thank you so much for your lovely review! We are so glad you were pleased with Nicola's service at Hays Travel Middleton!I will be sure to pass on your kind words onto Nicola and I am sure she will be frilled to hear this!
We hope you have the best time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Our one stop travel shop.,
Hi we have used Hays travel Middleton for our last five holidays and have always found the staff to be friendly and knowledgeable. My last visit was no different same friendly staff who have hopefully found us another holiday we are going to enjoy.
August 5, 2026
Excellent
Excellent, they make me even more excited to be booking a holiday. Sound advice around my choices
August 4, 2026
Reply from Hays Travel - Middleton
Good Morning Wendy,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have the best time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Very friendly helpful staff didn’t…
Very friendly helpful staff didn’t realise how much a travel agent did, booking seats etc, none of the stress big thank you.
July 25, 2026
Reply from Hays Travel - Middleton
Good Morning Ronald,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We really appreciate your feedback and thank you so much for booking with us!
We hope you have the best time in Madeira and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Specifically- Lynsey at the Middleton…
Specifically- Lynsey at the Middleton branch. Knowledgeable, super helpful, tireless and professional. Stayed on after closing time to make sure I got exactly the product I was looking for. Thank you. 5 Stars
July 26, 2026
Reply from Hays Travel - Middleton
Good Morning Stuart,
Thank you so much for your lovely review! We are so glad you were pleased with Lyndsay's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lyndsay and I am sure she will be frilled to hear this!
We hope you have the best time in Perth and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.