Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more
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Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more
Company replied
Amazing customer services and helped us book a lovely anniversary trip. Very friendly, listened to what we were looking for and really delivered with the hotel they found us. Would highly recommend.
Company replied
Hays, Mirfield is the perfect example of customer care. I went in to let them know that my family and I had a wonderful holiday. I then enquired about booking something else. All the staff helpe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Huddersfield Road, WF14 8AN, Mirfield, United Kingdom
- 01924919365
4.9
Excellent
444 reviews
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Staff were friendly
Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for about 20 years and have health considerations I did not have before. I am very pleased with the service and would recommend them to family and friends.
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing customer services and helped us…
Amazing customer services and helped us book a lovely anniversary trip. Very friendly, listened to what we were looking for and really delivered with the hotel they found us. Would highly recommend.
August 14, 2026
Reply from Hays Travel - Mirfield
Thank you so much for taking the time to leave such a lovely review. We're so pleased you appreciated our service and hope you have an amazing anniversary! We look forward to seeing you again in branch soon :)
Very helpful and an excellent service
August 14, 2026
Reply from Hays Travel - Mirfield
Thank you so much for completing this, we really do value our customers feedback at Hays Travel Mirfield :)
Thank you, Mirfield you’re great.
Everyone at Mirfield, I like family to my wife and I. They know their job and they’re good at it. Nothing is too much trouble. We’ve just booked our third cruise this year with the team at Mirfield. It’s so simple.
It’s a joy to go into the shop and chat with them whilst choosing a holiday.
August 4, 2026
Reply from Hays Travel - Mirfield
Thank you both very much. We really do appreciate you taking the time to do this. It was a pleasure as always booking your holiday.
Kind Regards
Hays Travel Mirfield :)
Excellent knowledge from Hays.
Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself.
No fuss just say where you want to go.
August 9, 2026
Reply from Hays Travel - Mirfield
Hi Steven
Thank you for taking the time to do this we really do appreciate your feedback.
It was a pleasure to book your next trip.
Kind Regards
Hays Travel Mirfield :)
Great service as always wouldn’t book…
Great service as always wouldn’t book an holiday anywhere else
August 8, 2026
Reply from Hays Travel - Mirfield
Thank you for your wonderful feedback! We are so pleased to hear you consistently receive great service and wouldn't book your holidays anywhere else.
Chris was more than helpful
Chris was more than helpful. Checked everything was what we wanted. Did not rush us and advised
Us on everything. Nothing was too much trouble and so pleasant. Certainly we will be going to him in the future for all our holiday needs.
August 8, 2026
Reply from Hays Travel - Mirfield
jennie crossland,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt well-advised and unhurried. We look forward to assisting you with all your future holiday needs.
Kind Regards
Hays Travel
Chris was brilliant
Chris was brilliant, he listened carefully to what sort of holiday and place we wanted.
He looked carefully at what was appropriate and available.
I have booked a lovely holiday in Ibiza. Thank you
August 1, 2026
Reply from Hays Travel - Mirfield
Helen,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to help you find the perfect holiday to Ibiza. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent Agent...
We had an excellent agent who was happy to discuss our requirements when booking our first Cruise. Thank you so much Chris.
July 29, 2026
Reply from Hays Travel - Mirfield
Thanks for taking the time to feedback, it is very much appreciated and we hope this will be the first of many cruise or holiday interactions we have with you.
Really helpfully,Nothing too much…
Really helpfully,Nothing too much trouble.Definately book again with this company.
July 27, 2026
Reply from Hays Travel - Mirfield
Thankyou so much for this lovely feedback. It's very much appreciated as is your custom
Another satisfied customer 🥳
We went in January with Hays Travel every thing was great from start to finish , we have now booked for Jan ,'27 and the ladies at the Travel Agent couldn't B more helpful , professional, and so friendly would recommend HAYS TRAVEL to anyone .
July 26, 2026
Reply from Hays Travel - Mirfield
Thank you Susan so much we do really value our customers feedback.
It was a pleasure booking your holiday :)
Happy experience 😃
We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service received. We’re so excited for our holiday.😃
July 22, 2026
Reply from Hays Travel - Mirfield
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such a welcoming and informative experience. We appreciate your kind words and hope you have a fantastic holiday!
Kind Regards
Hays Travel Mirfield
Helpful and competitive prices
July 23, 2026
Reply from Hays Travel - Mirfield
We're so glad to hear you found our services helpful and our prices competitive. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Mirfield
Staff are very helpful snd always havd…
Staff are very helpful snd always havd a smile .they do everthing to make your holiday amazing .
July 11, 2026
Reply from Hays Travel - Mirfield
Thank you so much for your wonderful review :) We are so pleased to hear that our team made your holiday amazing and that you found them helpful and friendly!
Rachel was very helpful and polite nice…
Rachel was very helpful and polite nice person explained everything clearly
July 17, 2026
Reply from Hays Travel - Mirfield
Thank you for the Feedback we really do appreciate it. It was a pleasure to book your holiday.
Kind Regards
Rachel - Hays Travel :)
Reply from Hays Travel - Mirfield
Thank you Rob for taking the time to complete this, We really do appreciate it. It was a pleasure booking your holiday for you :)
Kind Regards
Hays Travel Mirfield
Hayes Mirfield 5 stars .
We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .
July 7, 2026
Reply from Hays Travel - Mirfield
Good Afternoon Elaine
Thank you for taking the time to do this, we really do appreciate your feedback. It is a pleasure booking your holidays for you.
Kind Regards
From all the team at Hays Travel Mirfield :)
Hays
Hays, Mirfield is the perfect example of customer care.
I went in to let them know that my family and I had a wonderful holiday.
I then enquired about booking something else. All the staff helped in giving me advice on the destination and I left with a booked holiday.
Special thanks to Clara who was very patient and thorough, she deserves to be named as employee of the month!
July 8, 2026
Reply from Hays Travel - Mirfield
Hi Denise,
Thank you for taking your time to leave this wonderful review! :)
We are happy to hear you had an amazing time in Panama and we hope you enjoy your next holiday to the Canaries! :)
Clara was very patient and did…
Clara was very patient and did everything to get us the best deal
June 30, 2026
Reply from Hays Travel - Mirfield
Thank you for your kind words and positive feedback; we're so pleased Clara was able to find you the best deal! We look forward to seeing you in branch again soon :)
Reply from Hays Travel - Mirfield
Thank you Gail! We hope you have a lovely holiday! :)
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