Hays Travel - Newry Reviews 

592
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


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Rated 5 out of 5 stars

It is always a very pleasant experience when I visit Hays Travel. The staff are so caring and professional. They really give you first class attention.

Company replied

Rated 5 out of 5 stars

Andrew was really helpful and very informative, booking was easy and a great experience, thats why we come back to Hays Newry. We are always really happy with the service 😀

Company replied

Rated 5 out of 5 stars

I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails &... See more

Company replied

Rated 5 out of 5 stars

Shona made the process so easy when I was enquiring about a big trip . She listened , was very attentive & explained everything so well. She was very professional & Friendly

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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4.9

All reviews

(592)

117,928 reviews in the last 12 months

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Rated 5 out of 5 stars

It is always a very pleasant experience…

It is always a very pleasant experience when I visit Hays Travel. The staff are so caring and professional. They really give you first class attention.

July 31, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you always have such a pleasant experience when you visit us. We pride ourselves on our caring and professional staff, and it's fantastic to know they provide first-class attention.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Andrew was really helpful and very…

Andrew was really helpful and very informative, booking was easy and a great experience, thats why we come back to Hays Newry. We are always really happy with the service 😀

August 5, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review.

Rated 5 out of 5 stars

I did not have time to book online…

I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails & calls, I was provided what I wanted. I was very impressed with the service.

August 4, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Hi , We are so pleased to hear that Kerrie was able to assist you efficiently and professionally with your request. Thank you for your kind feedback and 5 Star review :)

Rated 5 out of 5 stars

Excellent service

Shona made the process so easy when I was enquiring about a big trip . She listened , was very attentive & explained everything so well. She was very professional &
Friendly

June 16, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your wonderful feedback! I was delighted to hear that your experience was so easy and that everything was explained so well. I truly appreciate your kind words and 5 star review.

Rated 5 out of 5 stars

The care I received and knowledge of…

The care I received and knowledge of the staff

July 21, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be knowledgeable and provided great care.

Rated 5 out of 5 stars

Eliie

Eliie , was our agent and she was brilliant so , patient and explained everything .
Nothing was a problem !

July 9, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful 5-star review! We are so pleased to hear that our agent was brilliant, patient, and explained everything so clearly. We're glad nothing was a problem for you!

Rated 5 out of 5 stars

Shona was more than helpful

Shona was more than helpful, although we chatted we previously chatted with Kerry on the phone.

July 12, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

It's wonderful to hear that you had such a positive experience with our team. We're delighted that both Shona and Kerry were able to assist you so effectively.

Rated 5 out of 5 stars

Quick and easy process.

Dealth with Ellie,and the experience was flawless,quick and easy,will definitely be using again to book our future holidays,and we got a good deal too!!!

July 1, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your wonderful feedback! We are so pleased to hear that your experience was flawless, quick, and easy, and that you received a good deal. We look forward to helping you book your future holidays!

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

July 10, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team very helpful !

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

Great staff

Great staff

July 16, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team Great !

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

Very helpful and pleasant

Very helpful and pleasant

July 13, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

The staff is just amazing

The staff is just amazing. They are soo kind and helpful and so supportive. It’s really pleasure to be in the office in Newry. I have been in a few other companies but my experience with them was totally different.
Thank you to the girl that booked my holiday ❤️

July 7, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team in Newry. It's fantastic that our staff were so kind, helpful, and supportive. We hope you have a fantastic holiday!

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

The experience was very good.

The experience was very good.
The lady was very helpful in explaining all my options.
Booking was straight forward

July 5, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your kind feedback! We are so pleased to hear that your experience was very good and that our team member was helpful in explaining your options. We appreciate your positive comments.

Kind Regards
Hays Travel Newry

Rated 5 out of 5 stars

As I have said in previous reviews 1st…

As I have said in previous reviews 1st class service and thats why I keep going back
Your holiday is being handled by professionals

June 28, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for another fabulous 5* review, we really do appreciate it. We hope you have a fantastic trip away. From all the team at Hays Travel Newry

Rated 5 out of 5 stars

Excellent service

Excellent service. The young lady was efficient polite and very thorough.

June 24, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for the lovely 5* review, we really appreciate it. We hope you have a fantastic time away. From all the team at Hays Travel Newry

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