Ellie, in the Newry Office was very friendly, efficient and professional. Not having travelled for 10 years she relieved the stress from the process of selecting a suitable holiday with required day t... See more
Location
Switch locationUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
We just rang the travel agents & a girl called Kenna took over, nothing was any bother to her we got booked paperwork in hand and the experience was very good. Kenna took the stress out of everything.... See more
All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
- 02830480030
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Always an excellent service from Hays…
Always an excellent service from Hays Travel in buttercrane with Travel Consultant Andy wouldnt book with anyone else

Reply from Hays Travel - Newry
Newry very welcoming staff
Friendly and easy to talk to.Andy in the newry store got all sorted, and put in all the requests, nothing was any problem

Reply from Hays Travel - Newry
Lanlana was fantastic in helping us…
Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room requests and queries we had. She even delievered our travel documents to our home! We look forward to booking our next travels with Lanlana.

Reply from Hays Travel - Newry
It is always a very pleasant experience…
It is always a very pleasant experience when I visit Hays Travel. The staff are so caring and professional. They really give you first class attention.

Reply from Hays Travel - Newry
We came in to book a last minute…
We came in to book a last minute holiday and Ellie was so helpful and we will definitely be coming back in the future to book an other holiday with Hays travel.😊☀️

Reply from Hays Travel - Newry
Andrew was really helpful and very…
Andrew was really helpful and very informative, booking was easy and a great experience, thats why we come back to Hays Newry. We are always really happy with the service 😀

Reply from Hays Travel - Newry

Reply from Hays Travel - Newry
I did not have time to book online…
I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails & calls, I was provided what I wanted. I was very impressed with the service.

Reply from Hays Travel - Newry
Excellent service
Shona made the process so easy when I was enquiring about a big trip . She listened , was very attentive & explained everything so well. She was very professional &
Friendly

Reply from Hays Travel - Newry

Reply from Hays Travel - Newry
Eliie
Eliie , was our agent and she was brilliant so , patient and explained everything .
Nothing was a problem !

Reply from Hays Travel - Newry
Shona was more than helpful
Shona was more than helpful, although we chatted we previously chatted with Kerry on the phone.

Reply from Hays Travel - Newry
Quick and easy process.
Dealth with Ellie,and the experience was flawless,quick and easy,will definitely be using again to book our future holidays,and we got a good deal too!!!

Reply from Hays Travel - Newry
The staff is just amazing
The staff is just amazing. They are soo kind and helpful and so supportive. It’s really pleasure to be in the office in Newry. I have been in a few other companies but my experience with them was totally different.
Thank you to the girl that booked my holiday ❤️

Reply from Hays Travel - Newry
The experience was very good.
The experience was very good.
The lady was very helpful in explaining all my options.
Booking was straight forward

Reply from Hays Travel - Newry
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