We’ve been booking our holidays with Hayes travel North Shields for many years and wouldn’t go anywhere else. The staff are so helpful and supportive, they give good advice and will go out of thei... See more
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Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
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Rachel from our local branch always goes above and beyond when we are looking to book a holiday. She's always friendly and reliable and makes booking a holiday easy and a pleasure.
Company replied
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
957 reviews
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My booking holiday experience
I always book my holidays with North Shields & dawn is always so helpful any questions & she’s straight there to give me an answer from booking the holiday sorting the seats & also sorting out my parking, very friendly & chatty 10/10
February 24, 2026
Reply from Hays Travel - North Shields
Thanks so much for your lovely feedback Cheryl! It was a pleasure to help you with another fabulous holiday. Best regards, Dawn
Great service as always
Dawn helped me book my trip to new york last week. Dawn answered all my questions and found me the best deal possible.
February 17, 2026
Reply from Hays Travel - North Shields
Many thanks for your feedback Daniel! It's always a pleasure to help with your holiday plans. Best regards, Dawn
Attitude of Susan Usher
Attitude of Susan Usher where nothing was too much trouble and her perseverance until we got the required outcome
February 16, 2026
Reply from Hays Travel - North Shields
Thank you for the great feedback. So glad we managed to get it sorted. Susan
We went on for information and came out…
We went on for information and came out with a cruise and a holiday. So they were brilliant.
February 16, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely feedback, so glad you got your cruise booked. I know you're going to have an amazing time. Rachel
Brilliant service
I cannot praise staff enough in the North Shields branch enough. They always help with everything I need and go beyond. I would never go to another company as everything is taken care of there ☹️
February 13, 2026
Reply from Hays Travel - North Shields
Many thanks for your great feedback Daphne. It's always a pleasure to help with your holiday plans. I'm sure you are going to have another fantastic holiday in Mexico. Best regards, Dawn
Staff done everything to help us with…
Staff done everything to help us with our holiday and nothing was a bother to them
February 13, 2026
Reply from Hays Travel - North Shields
Thank you so much for the lovely feedback. I know you are all going to have a lovely time. Susan
Reply from Hays Travel - North Shields
Thank you for the lovely feedback, always a pleasure to help and get you booked. Rachel.
Very helpful staff and very friendly
February 17, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely review, have a lovely time :)
Thanks, Rachel
Hays travel are very experienced and…
Hays travel are very experienced and all the staff work very well with each other so hats off to them all thankyou.
February 9, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have a amazing holiday!
Thanks, Faye :)
Mrs Patricia Berry
We always book with Haystravel they are always ready to help, wouldn’t go anywhere else
February 17, 2026
Reply from Hays Travel - North Shields
Thank you for your lovely review, have a lovely time :)
Thanks, Rachel
Excellent service
We called into North Shields branch to enquire about the possibility of going by rail to Rome. I’m unable to fly , so this was our choice. Susan in the branch served us and was brilliant. She arranged several quotes and responded to our request asap. She found the perfect trip for us !
Her manner was friendly and very professional . Just brilliant .
February 14, 2026
Reply from Hays Travel - North Shields
Thank you for the lovely feedback, it is so kind of you. I'm so glad we were able to find what you were looking for and tailor make it to your specific requirements. I know you are both going to have an amazing time. Susan
Susan was most helpful again in finding…
Susan was most helpful again in finding me a holiday as I'm a solo traveller can't thank her enough for her help wouldn't go anywhere else to book my holidays
February 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for the lovely feedback, I'm glad I could help you once again find your ideal holiday. I know you're going to have an amazing time. Susan
Excellent
Freya was very friendly , helpful she offered us a variety of possible holidays and was prepared to keep looking until we got one which wasn't easy because of short notice.
February 14, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review, we hope you's have a great time :)
Thanks, Faye
Professional and speedy
February 14, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review, We hope you have a amazing holiday!
Thanks, Faye :)
Excellent service from Fay
Excellent service from Fay, great advice regarding accommodation and location.
February 14, 2026
Reply from Hays Travel - North Shields
Thank you for the lovely comments and feedback, always glad to help. Faye
I have given 5stars as Rachel always…
I have given 5stars as Rachel always goes above and beyond to make my holiday reservations perfect.
February 13, 2026
Reply from Hays Travel - North Shields
Thank you so much for your kind review,
We hope you have the most amazing time!
Thanks Rachel x
Very good just a little disappointed I…
Very good just a little disappointed I think the girl was just learning and struggled slightly and all in all good service I like hays travel always a welcome smile
February 13, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, hope you have a lovely holiday.
Laura.
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback
It was a pleasure to help you find your perfect holiday :)
Jess
We came in to find the perfect holiday…
We came in to find the perfect holiday for a large family, Laura was fantastic and very informative- we are confident we have chosen the perfect holiday with Laura. Thank you so much ❤️
January 18, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback
It was a pleasure to help you find your perfect holiday :)
Laura
Absolutely great service
Absolutely great service, very informative, explained everything, and printed off our documents.. first class ..
February 10, 2026
Reply from Hays Travel - North Shields
Thank you so much for your kind review,
We hope you have the most amazing time!
Thanks Rachel x
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