Staff are kind, attentive and very professional. They helped us plan our trip to Italy, organised, flights, hotels and trains. Dawn has been great making suggestions and listening to what we want... See more
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We’ve been booking our holidays with Hayes travel North Shields for many years and wouldn’t go anywhere else. The staff are so helpful and supportive, they give good advice and will go out of thei... See more
Company replied
Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
Company replied
Staff from North Shields branch were fantastic on the telephone, breaking everything down and genuinely seemed excited for me about my Holiday
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
959 reviews
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Tromsø trip
Susan was amazing and very helpful , thanks to her we are looking forward to our holiday.
Thank you Susan 😊
January 23, 2026
Reply from Hays Travel - North Shields
Aww thank you so much for the lovely feedback. It was my pleasure to get you all booked and I know you will have an amazing time. Susan
Great advice and discounts.
Got what we wanted with guidance from Rachel at North Shields, appreciated the discounts she found for us.
January 20, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Great staff very helpful top marks
January 22, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
Lanz
Lovely friendly staff and knowledgeable of our needs and then suggestions of new places to visit for the future
January 21, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Exceptional service
We normally deal with Susan and she's very knowledgeable and friendly. Always gives us exceptional customer service
January 21, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Susan
My wife and I entered Hayes travel in…
My wife and I entered Hayes travel in North Shields and was greeted with a smile from the staff in the premises,a good start.We informed Rachel who was dealing with our request what we required,she dealt with the matter quickly and efficiently reading through the terms of our booking in case we had missed something that may have been important us.She could not have been more helpful and understanding to us.That being said all the staff in the agency have our high regard to the manner they treat there customers
January 20, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Rachel
Faye was really nice and friendly she…
Faye was really nice and friendly she checked through a lot of different options and prices until we found the best deal for us. She then split our group into three do we all got served at the same time and didn’t have to wait around x
January 19, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
Reply from Hays Travel - North Shields
Many thanks for your feedback, it was a pleasure to meet you and help with your holiday plans. Best regards, Dawn
Excellent service as always
January 16, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks Faye
staff as always very helpful and polite…
staff as always very helpful and polite would recommend hays to everyone
January 8, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help :)
Thanks
Laura
GrFaye was fantasticeat experience.Faye was absolutly…
Great experience.Faye was absolutly wonderful ,nothingwas too much trouble.will be back to book next holiday. 10/10
January 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Hope you have a wonderful time :)
Thanks
Faye
Dawn
Dawn, the rep who took care of me was brilliant. She listed to what I wanted and took the time to also show me some alternatives before getting me a really good flight in the price range I was looking for. She made the experiance really good for me
January 15, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, I was happy to assist you, Have a great time.
Thanks
Dawn
Knowledgeable friendly staff
Knowledgeable friendly staff, eager and keen to help, would happily recommened the shop in north shields to anyone
January 13, 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, Always happy to help
Thanks
Dawn
They are very helpful and nothing was a…
They are very helpful and nothing was a problem to them
June 24, 2025
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, we hope you have the best time :)
Thanks - Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback, it was a pleasure meeting you and we hope you have the best time :)
Thanks - Faye
Lovely staff
The staff are always welcoming, friendly, helpful and efficient. Good at keeping us informed about any holiday updates and arrangements.
January 10, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Friendly and approachable staff, who support their team members when needed.
Rachel did a lot of research to enable us to make the right decision booking our holiday. Also its the first time we've been offered a cuppa in a travel agents.
January 9, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Rachel :)
Greek holiday
Made contact by telephone- call was answered promptly and my query was dealt with within half an hour I then booked the holiday at a very reasonable price. All went well.
January 4, 2026
Reply from Hays Travel - North Shields
Thank you for your kind review. I hope you have a lovely time.
Thanks - Jess :)
The young lady that attended to us was…
The young lady that attended to us was attentive and very knowledgeable patient and thorough we always book with Hays travel. Willie
January 10, 2026
Reply from Hays Travel - North Shields
Thank you for your kind words, it was an absolute pleasure to serve you.
Dawn :)
Great customer service
Great customer service, all the members of staff are very helpful and all doing an outstanding job, thank you all
January 9, 2026
Reply from Hays Travel - North Shields
Thank you for your feedback, Always a pleasure to serve you.
Faye
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