The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Company replied
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
Company replied
We try and get the same young lady. for our holiday booking she is friendly very informative on locations and is very professional
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1K reviews
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Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review! I hope you have a fantastic holiday to Spain!
Best Wishes, Emily
Hayes Travel Northallerton
Prompt service when we walked through the door. Pleasant staff. Efficiently dealt with our requests. Holiday booked!
January 21, 2026
Reply from Hays Travel - Northallerton
Thank You so much for your lovely review, it was a pleasure to help with your holiday, Nicola x
Helpful and efficient service
We have been planning for a while a long trip later this year with multiple flights, car/camper van hire and hotels, altering the itinerary along the way before final booking. Hays were extremely helpful and efficient in accommodating our needs
January 21, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely review, I am so please we got this all sorted for you and your holiday plans have been put in place, I remember when you first came in with your plan last year and I cant wait to hear all about it. Wendy x
Helpful staff
January 15, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your review
Sophie
Friendly and knowledgeable staff.
We were greeted by a friendly, welcoming member of staff. Steph took us through different options that fitted our criteria for our holiday.She listened carefully to our requirements and offered suggestions to help us make a decision.
We booked our holiday and Steph completed all the necessary paperwork quickly and efficiently. She explained everything clearly and we came away very happy that her excellent service has enabled us to look forward to a great holiday.
January 21, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your fantastic 5 star review, its was lovely meeting you and helping you with booking your holiday.
Regards
Steph x
Only travel agent I use staff are…
Only travel agent I use staff are knowledgeable and very efficient and friendly have used them for years
January 19, 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a lovely review! I hope you have a great time on your holiday.
Many thanks,
Elisha
Staff were very helpful
Staff were very helpful, spent most of the day with us, found us exactly what we wanted at a good price 😀
January 17, 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review on our page! I'm glad I could find a great deal for you.
Best wishes,
Elisha
Very friendly and helpful advise from…
Very friendly and helpful advise from assistant. Kept us updated with all that she was doing during the booking of the holiday. Ensured that we understood all the booking. Ensured that all special requirements were met.
January 13, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review on our page! I am glad you had such a wonderful experience in store!
Best Wishes, Wendy
Excellent communication throughout from…
Excellent communication throughout from Sophie. Dealt with all enquires quickly and got a great deal.
Highly recommended
January 14, 2026
Reply from Hays Travel - Northallerton
We appreciate you taking the time to leave us such a lovely review. We're so glad we could provide a great deal for you, I hope you all have a brilliant time.
Best wishes
Sophie
our experience is always brilliant only…
our experience is always brilliant only travel agent we go to.
January 14, 2026
Reply from Hays Travel - Northallerton
We're happy to hear that your experiences with us are always brilliant. Thank you for your continued trust in our services.
Best wishes
Elisha
Very efficient and helpfull staff
January 13, 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, I hope you have a brilliant time in Portugal.
Best wishes
Steph
The booking was very straightforward by…
The booking was very straightforward by Elisha. She wasn’t sure of some information given by the Inghams advisor regarding private transfers so checked twice and we got the correct details the second time. This affected the cost of the holiday but the private transfer rather than a long coach ride was a priority for me.
January 13, 2026
Reply from Hays Travel - Northallerton
We appreciate your feedback and are happy the booking process was straightforward. I hope you have a brilliant holiday and we look forward to hearing all about it on your return.
Best wishes
Victoria & Elisha
Excellent staff
The staff were very helpful and sorted everything easily and stress free.
January 13, 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review it was a pleasure helping you book your holiday.
I hope you have a brilliant time.
Best wishes
Grace
Excellent!
Excellent customer service on the best deals.
Emily was super at securing the best price possible and made everything seamless.
Would definitely recommend!
January 10, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review. It was a pleasure helping you book your holiday to Greece!
Best Wishes Emily
Very friendly staff
The girl we spoke to was very bubbly and knew what she was doing, made us feel very comfortable
January 5, 2026
Reply from Hays Travel - Northallerton
Thank you so much for this incredible review, its always our pleasure :)
An excellent service
An excellent service, as always at Northallerton Hays Travel. Helpful, informative and friendly.Steph did a great job finding a holiday to suit our needs. Have been using Hays travel at Northallerton for the last 20 years.
January 11, 2026
Reply from Hays Travel - Northallerton
Thank you for your kind comments it was a pleasure helping you find your dream holiday, I'm sure you will both have a brilliant time.
Kind regards,
Steph
Excellent customer service as always by…
Excellent customer service as always by Wendy who is very knowledgeable about all the places we have asked for and booked
January 11, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments, it was a pleasure helping you book.
Best wishes
Wendy
Grace was professional
Grace was professional, patient and answered all our questions no matter how ridiculous.
January 11, 2026
Reply from Hays Travel - Northallerton
We appreciate your kind words! We're happy to hear that our team member was helpful and patient with all of your questions. Thanks for the feedback.
Best wishes Grace
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review it is greatly appreciated.
I hope you both have an amazing holiday and we look forward to hearing all about it on your return.
Kind regards,
Elisha
Excellent member of staff from Hays Northallerton, goes above and beyond to find the right place for you.
Wendy the member of staff from Hays Travel Northallerton, has worked extremely hard to find me the right holiday/hotel as I am disabled. She goes above and beyond to help everyone. She is a friendly bubbly member of the team and very popular. Would highly recommend her.
January 9, 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday I'm glad we found the perfect holiday for you.
I'm sure you will have an amazing time.
Best wishes
Wendy
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