Always happy and go above and beyond Lots of useful information and she really tried to make our booking easy to understand. We felt reassured and happy to plan another trip too Thank you all at Ha... See more
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Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
Company replied
Hays travel agents always have an understanding ear and take time to listen to our needs. At this last visit, Suzanne was exceptional . She offered us a complete change to our ideas but what was offer... See more
I was served by Trenaye a young lady with infinite patience and incredible knowledge of the available possibilities for an elderly couple who know broadly what they want but unsure about what to ask... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
Asks customers to review
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Got us a good price.
Got us a good price.
Efficient proces.
Megan was very helpful and got straight back to us as usual.
August 9, 2026
Always happy and go above and beyond
Always happy and go above and beyond
Lots of useful information and she really tried to make our booking easy to understand. We felt reassured and happy to plan another trip too
Thank you all at Hays travel
Xxxx Graham and Sue xxx
August 16, 2026
Been using Hays Travel for 4 years
Been using Hays Travel for 4 years, staff are very polite friendly and go out of there way to help you. Would'nt go anywhere else
August 16, 2026
Hays staff. Brilliant
Hays travel agents always have an understanding ear and take time to listen to our needs. At this last visit, Suzanne was exceptional . She offered us a complete change to our ideas but what was offered was loads better than we dreamed of
August 15, 2026
Have used Hays travel many times
Have used Hays travel many times. Always very helpful and friendly nothing too much trouble. Always pleased with the service.
August 8, 2026
I was served by Trenaye a young lady…
I was served by Trenaye a young lady with infinite patience and incredible knowledge of the available
possibilities for an elderly couple who know broadly what they want but unsure about what to ask for to meet their needs. The shop and all the staff are a credit to Hays Travel.
August 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Trenaye is always friendly and…
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norway. I am confident Trenaye will come up with some great options for us. Trenaye is extremely knowledgeable and experienced, and a such a major asset to Hays Travel.
August 13, 2026
Reply from Hays Travel - Northfield
Michael
Thank you for your fantastic feedback! We are so pleased to hear that our colleague made the booking process easy and that you are confident in the options they will provide. We appreciate your kind words about their knowledge and experience.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Vince
Thank you so much for taking the time to leave such a wonderful review! We are so glad to hear you found our service excellent and helpful.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Karl
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you love our staff. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Sharon
We are so glad to hear that our efforts were helpful to you. We truly appreciate your positive feedback!
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Suzanne,
We are so pleased to hear that you found exactly what you were looking for and got a great deal! We truly appreciate your positive feedback. It was my personal pleasure to help you in store.
Kind Regards
Brandon
Hays Travel Northfield
Im very happy with the staff at hays travel in northfield they very help full and will go back every time to book my hoilday and service is good thank you very much
This shop in northfield is great and i all ways go there the staff are very help full there staff and service is great and i willgo there all time thank you very much
August 4, 2026
Reply from Hays Travel - Northfield
Philip,
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have a great experience with our team and service. We appreciate your continued loyalty!
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Donna
Thank you for taking the time to share your positive experience. We are so pleased to hear that a member of our team was extremely helpful.
Kind Regards
Hays Travel Northfield
Excellent customer service and great…
Excellent customer service and great knowledge… a please to go in branch and have a 5 out of 5 experience… well done
August 11, 2026
Reply from Hays Travel - Northfield
Dean
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience with our customer service and found our team knowledgeable.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Connie
Thank you for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us and find our service helpful.
Kind Regards
Hays Travel Northfield
Very helpful and quick great .
August 10, 2026
Reply from Hays Travel - Northfield
Wayne,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service to be very helpful and quick. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Another excellent service from Hays…
Another excellent service from Hays Northfield. Lisa goes out of her way to to get you the best deal and does not rush you to make a decision. Would I visit another Travel Agent? No!
August 10, 2026
Reply from Hays Travel - Northfield
Cherie
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and that our team takes the time to find the best options for you. We truly appreciate your loyalty!
Kind Regards
Hays Travel Northfield
Friendly
Friendly, helpful, and we are happy with the service provided, recommend you try it
August 8, 2026
Reply from Hays Travel - Northfield
Colin
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience with us, it is our pleasure to help with your bookings. Your recommendation to others means a lot to us.
Kind Regards
Hays Travel Northfield
As always we received a friendly…
As always we received a friendly welcome. Tailored the holiday to suit our needs. No hard sell.
August 7, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Mills for your kind words, we are grateful for your review and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
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