As always Beth is amazing I’d never book a holiday with anyone else. She knows exactly what I would like and what I wouldn’t like and always goes that extra mile Highly recommend hays at Tesco 😊
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options. Very knowledgeable and helpful. Made the experience feel special, just for us. Tha... See more
Company replied
Booked a few holidays through these guys now, I never really know where or what, there advice on destination and hotels is always spot on. They take a big chunk of holiday stress away.
Company replied
Barney went the extra mile to help us find exactly what we were looking for. He greeted us with a smile and finished with a smile. Had great knowledge of best options and even called the Hotel direct... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom
- 01603857516
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always Beth is amazing
As always Beth is amazing I’d never book a holiday with anyone else.
She knows exactly what I would like and what I wouldn’t like and always goes that extra mile
Highly recommend hays at Tesco 😊
May use AI-assist with repliesRead more
Great service. Your representative Emma was very good…
Your representative Emma was very good & knowledgeable

Reply from Hays Travel - Norwich Tesco
Very pleased with assistant who helped…
Very pleased with assistant who helped me to book my holiday I will definitely go back there again

Reply from Hays Travel - Norwich Tesco
We use hays travel because they are so…
We use hays travel because they are so helpful and friendly

Reply from Hays Travel - Norwich Tesco
Short break away
Very helpful booking my short break away. Great service thankyou very much.

Reply from Hays Travel - Norwich Tesco
Very helpful and knowledgeable about…
Very helpful and knowledgeable about the holiday we booked

Reply from Hays Travel - Norwich Tesco
Barney went the extra mile to help us…
Barney went the extra mile to help us find exactly what we were looking for. He greeted us with a smile and finished with a smile. Had great knowledge of best options and even called the Hotel direct for a question we had that he couldn’t answer.

Reply from Hays Travel - Norwich Tesco
Great service
Great service, managed to beat an original price with another company. Friendly staff

Reply from Hays Travel - Norwich Tesco

Reply from Hays Travel - Norwich Tesco
Excellent personal service with Hays…
Excellent personal service with Hays especially as I’d just had a disappointing,negative experience at a Norwich city based travel service. In complete contrast, Hays quickly dealt with some unresolved queries regarding a current holiday (arranged elsewhere I should add) and they also organised a new trip for me with courteous, friendly efficiency and provided additional useful advice you won’t get online. First rate. Many thanks.

Reply from Hays Travel - Norwich Tesco

Reply from Hays Travel - Norwich Tesco
Everything was excellent.
Everything was excellent.
Barney and his team, first class.
Nothing too much trouble

Reply from Hays Travel - Norwich Tesco
Booking was processed quickly
Booking was processed quickly, staff seams knowledgeable and competent

Reply from Hays Travel - Norwich Tesco
Very helpful aimee was really helpful…our visit to book our holiday at hays
Very helpful aimee was really helpful and informative helped us with everything took the time to go through it all with us couldn't have been more helpful.

Reply from Hays Travel - Norwich Tesco
Cruise booking
Aimee has been amazingly helpful, we have not used a travel agency for years. Normally we just book on line, Aimee was so friendly, welcoming and really helped us pick best option for us,
Even into where the best place to pick our cabin, what floors. Some many helpful tips. We will highly recommended Hays and too see Aimee again.

Reply from Hays Travel - Norwich Tesco
Friendly welcome & knowledgeable
Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options.
Very knowledgeable and helpful.
Made the experience feel special, just for us.
Thank you

Reply from Hays Travel - Norwich Tesco
First I was told that Hays do not book…
First I was told that Hays do not book flights only but then the agent took down the details of my trip and rang me back three days later with a quote, which I accepted. On the whole, the agent I dealt with was helpful and efficient despite the 3-day delay in getting back to me. Based on this experience, I would definitely use Hays Travel for my next long-haul trip.

Reply from Hays Travel - Norwich Tesco
Great experience as usual.
Perfect friendly helpful service as usual from Barney at Tesco Norwich branch.

Reply from Hays Travel - Norwich Tesco

Reply from Hays Travel - Norwich Tesco
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







