Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1K reviews
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Made a booking after seeing a short…
Made a booking after seeing a short break advertised yesterday. The communication between a person named Lewis and myself was very good. He was polite, helpful and efficient, Lewis is a credit to the company. Thankyou!!
January 30, 2026
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
Excellent service
Excellent service, and the lady that help us was friendly and helpful. Thank you.
January 30, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, See you again soon. Michelle
Holiday booking to Albufiera.
Have used Hays travel for many years now find staff to be very friendly and helpful always .
January 29, 2026
Reply from Hays Travel - Old Swan
Thank you for your kind words, i am sure you will have a lovely holiday in the Algarve.
Heather x
Im over 65 and not good with the…
Im over 65 and not good with the Internet so went to hays travel in old swan Liverpool they couldn't have been more helpful they did everything for me and I got my holiday cheaper than online so a big thanks from me
January 27, 2026
Reply from Hays Travel - Old Swan
Hi Kate
It was a pleasure to meet you and book your holiday . We hope to see you again in the future as a Hays Customer
The service i received was exemplary
The service i received was exemplary. Came in a couple of times to look at different options and felt I was given all information without any pressure to book. When I did book, it was very easy and Heather couldn't have been more helpful.
January 21, 2026
Reply from Hays Travel - Old Swan
Thank you for your kinds words, i am sure a fabulous time will be had by all! thank you for choosing to book with ourselves.
Heather
Everything was done for me as…
Everything was done for me as requested.
Lovely staff.
January 20, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review and booking with us! - Kate
Heather was fantastic lots of…
Heather was fantastic lots of information customer friendly with a lot of experience
January 27, 2026
Reply from Hays Travel - Old Swan
Thank you for your kind words, it was my pleasure to find you and your friends a perfect cruise for Christmas and New year and i'm sure a fabulous time will be had by all!
Heather x
Fantastic customer service
The young girl who dealt with us was lovely and very pleasant and had a lot of patience with us to find us a great holiday, I would highly recommend using hays travel
January 25, 2026
Reply from Hays Travel - Old Swan
Thank you for the lovely review booking with Hays! - Kate
Reply from Hays Travel - Old Swan
Thank you for your kind review and for booking with us! - Kate
Left happy and satisfied with holiday arrangements
Very helpful and well informed staff.
Friendly, professional and quickly grasped our requirements.
January 25, 2026
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
Holiday
Called agent who I always speak to and arrange holiday booking. Always helpful with lots of information.
January 21, 2026
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
First time booking a cruise and Kate…
First time booking a cruise and Kate went through everything with us put us at ease
January 21, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind review and for booking with me! - Kate
Booking experts…
We have used the Old Swan branch several times when we have booked holidays and always find the staff very helpful and welcoming. They listen to what you want and tailor the holiday to suit you x
January 20, 2026
Reply from Hays Travel - Old Swan
Thank you for booking with us again - always a pleasure to see you and to help you arrange your holidays. Heather x
Kate was very helpful and pleasant…
Kate was very helpful and pleasant everything went great
January 20, 2026
Reply from Hays Travel - Old Swan
Thank you for the lovely review and for booking your holiday with me! - Kate
They where able to complete a price…
They where able to complete a price match for me.
January 12, 2026
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
Reply from Hays Travel - Old Swan
Thank you for your kind words, i am sure you will have a fabulous honeymoon in Koutalafari, with its nice atmosphere and stunning views! Heather x
Very helpful
Very helpful, friendly staff. Went through everything we would need for our trip. Very thorough.
January 15, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind review, I look forward to getting more holidays booked for you in the future! - Kate
I had spent quite a bit of time trying…
I had spent quite a bit of time trying to source my specific holiday. I couldn't combine the flight times or preferred hotel.
I rang Elaine at Hays travel, who within a few hours had found the perfect flight time with our preferred hotel.
I would recommend people save themselves time and effort and let Hays travel do it all for you
January 16, 2026
Reply from Hays Travel - Old Swan
Brian Hanmer,
I Am happy to hear that I found you your perfect holiday . I do love a challenge and we got there in the end . I appreciate you recommending us , and i am so glad we could save you time and effort. Thanks for your positive feedback.
Elaine
Theywas very good and helpful for me…
Theywas very good and helpful for me went the extra mile
January 8, 2026
Reply from Hays Travel - Old Swan
Thank you for booking with ourselves, i'm sure you'll have a lovely time.
Heather
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
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