Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
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I have been dealing Hays Travel for many years. Excellent service provided by all staff, polite and friendly. Mainly deal with Jenny she always does her very best to accommodate requirements requ... See more
Company replied
Staff member who sorted our last minute holiday all done easier than us trying would definatley use Hays travel again
Jenny made the experience great because it wasn't just a simple booking. She listened to exactly what we wanted and was patient and very well informed and dealt with all our questions as they came u... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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I won’t mention other travel…
I won’t mention other travel companies,but i will say all the staff members at hays travel have been exceptionally helpful.We’ve booked for America in 2 years time to 2 separate destinations and we went through several options regarding hotels and Chantelle was very patient and helpful
August 15, 2026
Really helpful and took the pressure…
Really helpful and took the pressure off us booking the holiday and insurance
August 15, 2026
Innside calvia hotel magaluf
Staff member who sorted our last minute holiday all done easier than us trying would definatley use Hays travel again
August 14, 2026
Excelent service ,with great attention…
Excelent service ,with great attention to detail.
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy Days with Hayes Travel
On this occasion it was Helen’s turn to look after our holiday requirements..
She made everything easy even down to saving a few pounds on seat selection on the plane ..
Thank you ever so much ✈️🏖️
Regards ,
Dean & Cat
August 20, 2026
Reply from Hays Travel - Oldbury
Hi Dean & Cat, thank you so much for your lovley review.
I'm so glad I was happy to help you and please let me know if there's anything further I can do - Helen
Always book holidays via telephone…
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provides detailed information and answers all questions in detail. So it is quick and easy to book a holiday.
August 20, 2026
Reply from Hays Travel - Oldbury
Thank you for your kind words, I really appreciate it and am always happy to help - Jenny
Very helpful
Helen was very patient when doing our group booking for 19 of us! Very friendly and tried to do the best sue could for us. No stress for us, thank you very much!
August 18, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovley review! I'm so pleased you had a good experience with us - Helen
We always deal with Kevin as he really…
We always deal with Kevin as he really knows what we like five star service as always
August 17, 2026
Reply from Hays Travel - Oldbury
Hiya Ken and Gail. It's always lovely to see you two (and Louise). Thank you for your amazing feedback. Really appreciate it and when I can help again please don't hesitate to let me know. Speak soon - Kev x
Reply from Hays Travel - Oldbury
Hiay sweet, Thank you for your lovely feedback. I truly appreciate it and so glad I could help. When I can help again please give me a shout - Victoria x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. Appreciate it. Please let me know when I can help you again. Take care - Jenny x
Reply from Hays Travel - Oldbury
Hiya. Glad I could help you and thank you for your amazing feedback - really appreciate it. Whenever I can help again please give me a shout, sweet - Victoria x
Victoria was very helpful and…
Victoria was very helpful and knowledgable. As is always the case it was a pleasure booking our holiday with the team at Oldbury.
August 15, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback, sweet. Really appreciate it and glad I could help you. When you need more help please give me a shout - Victoria x
Very Helpful and understanding
Very Helpful and understanding. Maria knew her stuff and helped us book our holiday. She was very professional and caring about booking our holiday.
August 7, 2026
Reply from Hays Travel - Oldbury
I really appreciate your lovley feedback. Thank you for booking with us - Maria
I have been dealing Hays Travel for…
I have been dealing Hays Travel for many years.
Excellent service provided by all staff, polite and friendly.
Mainly deal with Jenny she always does her very best to accommodate requirements requested, pleasure to know she's taken care of all the administration work on my behalf .
August 2, 2026
Reply from Hays Travel - Oldbury
That's really lovley thank you Carol. I appreciate you always coming back to us - Jenny.
Very helpful
They were very helpful and were prepared to look at all aspects of the holiday.
August 5, 2026
Reply from Hays Travel - Oldbury
I'm so pleased we were able to help you sort your holiday. Please let me know if I can help with anything else - Porsha
Victoria was absolutely fabulous
Victoria was absolutely fabulous, she is so friendly and welcoming. Victoria listened to what we were looking for and then booked and organised everything for us, we couldn't have asked for more.
August 12, 2026
Reply from Hays Travel - Oldbury
Thank you so much for your kind words sweet. I'm always happy to help - Victoria
Jenny made the experience great…
Jenny made the experience great because it wasn't just a simple booking. She listened to exactly what we wanted and was patient and very well informed and dealt with all our questions as they came up.
As usual we came away feeling like valued regular customers.
August 11, 2026
Reply from Hays Travel - Oldbury
Hi Anne, this is really lovley thank you! It's always great to see you and I'm happy to help- Jenny
All of our visit was great
All of our visit was great
Staff new exactly what we wanted and found the best possible deal
Felt like our holiday was going to be perfect
August 4, 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I'm so glad you had a good experience with us and we managed to sort your perfect holiday - Steph
Amazing staff always book with Hayes…
Amazing staff always book with Hayes brill customer service
August 11, 2026
Reply from Hays Travel - Oldbury
Thank you for your lovley words. We're always glad to help - Jenny
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