Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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I was served by Gary i think his name is in the Oswestry branch, he was very helpful and happy to help us decide our trip nothing was too much trouble very happy with the service Thank-you
Company replied
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
Company replied
As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
960 reviews
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Gary was very helpful and efficient…
Gary was very helpful and efficient once again. Explained everything clearly in a friendly manner.
August 19, 2026
Reply from Hays Travel - Oswestry
Hi
Thank you so much for your kind words! We are so pleased to hear that our colleague was able to assist you efficiently and clearly.
Kind Regards
Hays Travel
Hays new shop
Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill , but a special mention goes to Maisie & Elis for sorting us out efficiently!!! well done Hays !
August 4, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided brilliant and efficient service in our new shop. We appreciate your kind words!
Kind Regards
Hays Travel
I was served by Gary i think his name…
I was served by Gary i think his name is in the Oswestry branch, he was very helpful and happy to help us decide our trip nothing was too much trouble very happy with the service Thank-you
August 15, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that our team member was very helpful in deciding your trip. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff. We would not go anywhere else.
August 7, 2026
Reply from Hays Travel - Oswestry
Hi ,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and friendly, and we appreciate your loyalty.
Kind Regards
Hays Travel
Excelent service as usual
Visited Oswestry branch yesterday to amend present holiday and book another one
Excelent service as usual Gary always makes experience a pleasure
August 13, 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague always makes your experience a pleasure. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent service
Excellent service in Oswestry branch. Fast, easy, professional and personal. Got what and when we wanted at a great price
August 9, 2026
Reply from Hays Travel - Oswestry
Colleen,
Thank you for your fantastic feedback! We are so pleased to hear that you received excellent, fast, and professional service, and that we found exactly what you wanted at a great price.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was excellent and always happy to assist. We truly appreciate your kind words.
Kind Regards
Hays Travel
Staff are always helpful really…
Staff are always helpful really friendly never feel rushed and always give good advice
August 9, 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and provided good advice without rushing you.
Kind Regards
Hays Travel
We always booked with Hays Travel in…
We always booked with Hays Travel in Oswestry they are always helpful , knowledgeable and friendly. We wouldn't book with anyone else
August 2, 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team is always helpful, knowledgeable, and friendly. We truly appreciate your loyalty!
Kind Regards
Hays Travel
The team at Hayes Travel in Oswestry…
The team at Hayes Travel in Oswestry have always been excellent that is why we keep going back to them
August 4, 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your fantastic feedback! We are so pleased to hear that our team has consistently provided excellent service, and we truly appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel
Absolute brilliant tentative service x
August 7, 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service brilliant and attentive. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
PF,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel
Friendly and complete service
Friendly and thorough service, covering all areas to address as part of the holiday.
August 4, 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Great
Great, helpful and friendly staff
Very helpful and knowledgeable, would definitely use them again, especially Mel who has the patience of a saint
August 2, 2026
Reply from Hays Travel - Oswestry
Thank you Chris for your kind review :)
It was a pleasure booking your holiday on Saturday.
I will look forward to hearing all about your trip when you are back.
Kind regards
Mel
Brilliant thorough enjoyable service
Brilliant thorough enjoyable service. Will always go back.
August 2, 2026
Reply from Hays Travel - Oswestry
Thank you Phil for taking the time to leave us a kind review. We really do appreciate it.
Thanks again for booking with us at Hays Travel Oswestry.
Kind regards
Mel
Booked over the phone
Booked over the phone. Very polite and helpful couldn’t of wished for any better service I always book with hays travel
August 2, 2026
Reply from Hays Travel - Oswestry
Thank you Jackie for your kind review. We really do appreciate it.
Thanks again for booking your holiday with us again at Hays Travel Oswestry.
Kind regards
Mel
Popped in for information- came out with a cruise booking !
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice .
A good price, good service and hopefully a good holiday.
Thanks Elis.
July 1, 2026
Reply from Hays Travel - Oswestry
Thank you Graham for your kind review.
We are really happy that your enjoyed your service here at Hays Travel Oswestry.
Thanks again for booking with us.
Kind regards
Mel
Pleasant experience
Very personable helpful staff
No rush, very helpful information, nothing too much trouble
Pleasant experience
July 23, 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your wonderful feedback! We are so pleased to hear that you had such a pleasant experience with our helpful staff. We truly appreciate your kind words.
Kind Regards
Hays Travel Oswestry
Hays Agents: Oswestry
As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be honest whichever agent helps us, they are all brilliant and very personable.
July 19, 2026
Reply from Hays Travel - Oswestry
Thank you Guy for your very kind review :)
We always enjoy booking your holidays.
Thanks again for booking with us at Hays Travel Oswestry.
Kind regards
Mel
For us the high street travel agents…
For us the high street travel agents make it easy to choose a holiday,and having someone to speak to is the main advantage.
July 26, 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you find it easy to choose a holiday with us and value having someone to speak to.
Kind Regards
Hays Travel
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