Very pleasant and helpful, reviewing a number of options to help us find the best, most suitable for us. Giving advice about the various options explored and remembering needs and interests discussed... See more
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We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... See more
Company replied
Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
Company replied
Extremely helpful, friendly and professional. Understood my requirements and was able to provide good advice and guidance, enabling me to book a holiday that was just right.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
827 reviews
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The staff that took my booking were…
The staff that took my booking were amazing, helpful, friendly, knowledgeable and nothing was too much bother for them
Top notch service
July 6, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Amelia
Reply from Hays Travel - Peterlee
Thank you, for your review. It is always a pleasure.
Many thanks Amelia
Reply from Hays Travel - Peterlee
Thank you for the lovely review, we always appreciate
Many thanks Amelia
Quick, first class service
Quick, helpful and very friendly. Always a first class service!
July 2, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, its much appreciated. Thanks, Jane
Friendly welcome in store
Friendly welcome in store. Booking process explained well and the member of staff spent time to ensure we got the best deal
June 30, 2026
Reply from Hays Travel - Peterlee
Thank you for your wonderful review! We are so pleased to hear that you received a friendly welcome and that our team took the time to explain the booking process and find you the best deal, Amanda
Reply from Hays Travel - Peterlee
Thank you for your wonderful feedback! We are so pleased to hear that you always receive great service, thanks Amelia
Amanda was lovely
Amanda was lovely, I knew what I wanted and it was booked in minutes, fabulous service, I always go to hays travel in peterlee
June 21, 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure to book your holidays Amanda ☺️
Could not have had better service
Could not have had better service
If i was royalty.thank you.
June 27, 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review ☺️
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure to help you Amanda ☺️
Nothing but the best service
Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays were sorting this out with Tui and we had to leave before it was confirmed by Tui but we were very happy with the booking which I am sure will be resolved shortly. All credit due to Amelia for the patience she showed
June 27, 2026
Reply from Hays Travel - Peterlee
Thank you for the lovely review, it was an absolute pleasure to book your holiday ☺️
As always a fantastic service from…
As always a fantastic service from Claire and Jayne she goes beyond to help us she's a diamond we wouldn't go anywhere else 😀
June 24, 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review. It is always a pleasure to help you find your holiday ☺️
When in the branch today we booked next…
When in the branch today we booked next years trip with the manager. She was super helpful, very knowledgeable and friendly. We have previously booked with the Peterlee branch and wouldn’t hesitate to book with this branch in the future.
June 12, 2026
Reply from Hays Travel - Peterlee
Mrs Margison ,
We are so pleased to hear you had such a positive experience booking your next trip with us. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Amazing service
We have booked with Hays Peterlee for many years and wouldn't go anywhere else.
Always impeccable service and amazing ladies who are knowledgeable, friendly and professional.
Booked two more holidays for 2027, straight forward no hassle.
Amelia who is on her apprenticeship served us and was amazing, chatty, through and professional, a credit to Hays
June 23, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review Denise, a pleasure to book your holidays, Amelia
Amanda was a fantastic
Amanda was a great help I was in with my baby she made me a coffee spoke to the baby made the atmosphere very welcoming I would definitely return if I seen her at a desk again. She worked with everything we requested even looking into things we could do whilst over there.
June 14, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your lovely review. It was a pleasure and I loved meeting your little one ☺️
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it's always a pleasure ☺️
Helped me to book the right holiday for…
Helped me to book the right holiday for me from start to finish. Excellent customer service.
June 13, 2026
Reply from Hays Travel - Peterlee
Barry Cairns,
We are so pleased we could help you find the perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel
Libby is brilliant at her job and…
Libby is brilliant at her job and always goes above and beyond. We would recommend her to anyone who is looking for there next getaway :)
June 12, 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it's always a pleasure ☺️
Great service and very helpful from a very good group of ladies. 10 out of 10 deserved rating to the Peterlee team.
Great service and very helpful
June 5, 2026
Reply from Hays Travel - Peterlee
Thank you for leaving a review, its very much appreciated, amelia
The staff where very very helpful and…
The staff where very very helpful and friendly they helped me in every way that they could
June 9, 2026
Reply from Hays Travel - Peterlee
customerMr B Richards,
We're so glad our team was helpful. Thank you for your kind words and positive feedback!
Kind Regards
Hays Travel
Professional and courtesy given
Professional and courtesy throughout the call
Went over and above.
Exceeded my expectations
Thaks will be back in for some currency
June 9, 2026
Reply from Hays Travel - Peterlee
Andrew,
We're so glad we exceeded your expectations! We appreciate your kind words and look forward to your next visit.
Kind Regards
Hays Travel
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