Hayes Staff especially Roy the manager were friendly, knowledgeable, respectful, professional and smiley . Always the first place we think of to book a holiday . Hayes Travel Transit Way Plymouth
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See what reviewers are saying
Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
769 reviews
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Reply from Hays Travel - Plymouth Transit Way
Thank you for your feedback.
Its good to hear that you experinced very good service.
I will pass on your comments to the staff member that served you.
Kind Regards,
Roy
Branch Manager
My first time booking a holiday…
My first time booking a holiday independently and I done so via HaysTravel over at Transit Way Plymouth, the gentleman who assisted me in doing so was very clear, informative and answered every query I had effectively. Great customer service!
October 1, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for the great review, your feedback is appreciated by all of us at Transit Way. Your comments will be passed on to Roy :)
Everyone at transit way was very…
Everyone at transit way was very helpful and patient.
September 30, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for the lovely review was a pleasure helping you :) Hope you have a wonderful time. Lucy
Travel agent Lowri in the shop at…
Travel agent Lowri in the shop at Transit way very helpful.
However we had to fill in an assistance form .We had to travel in a second time for this .It would have been good to have filled this in on our initial visit.
September 29, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
I'm glad that Lowri managed to sort out your assistance.
I will pass on your comments to her. She will really appreciate it.
Thank you again for booking your next holiday with us at Transit way.
Kind regards,
Roy
Branch Manager
Left Roy the manager with our…
Left Roy the manager with our requirement,he then sent us 4 options to which we chose 1 and it was easy as that.Many thanks from Cathy and Keith Ferris.
September 27, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for the great review, we're glad we could make your booking progress easy :) We will pass your comments on to Roy
Great travel agents
No problem at all with booking a holiday with hays travel they always find us the best deal
October 1, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your 5 Star review and thank you for booking your next holiday with us.
It is always lovely to hear that customers recieved good service from any staff member.
I will personally pass on your comments to Claire.
Kind Regards,
Roy
Branch Manager
Quick and easy to find the holiday we…
Quick and easy to find the holiday we wanted
September 30, 2025
Reply from Hays Travel - Plymouth Transit Way
Hi, thank you for your great review . We're always here to make your holiday booking experience easier and we hope you have the best time :) Lucy
Second holiday booked with Hays this…
Second holiday booked with Hays this year and once again the staff were incredibly helpful with sorting out all our requirements. We would recommend them.
September 20, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your kind words and thank you for your continued support towards us. We hope you have a fantastic holiday!
Kind Regards
Service was very good and very friendly
September 27, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely words, and thank you for booking another holiday with us, your support is appreciated by the whole team at Transit Way!
Kind Regards
Always used roy at your shop in pymouth…
Always used roy at your shop in pymouth transit way always helpful and professional
September 20, 2025
Reply from Hays Travel - Plymouth Transit Way
Thanks so much for this kind review, I will pass your comments onto Roy who I know will really appreciate this!
Kind Regards
Samantha was extremely helpful when I…
Samantha was extremely helpful when I called into my local Hays shop in Plymouth.
I presented her with quite a challenge but it didn’t phase her.
The help and patience she provided resulted in me booking a holiday for me and two friends.
September 17, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your your lovely comments.
Sam has over 20 years experience in the travel industry and she always loves a challenge!.
I will personally pass on your feedback to her, i know she will really appreciate it.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
The lady sam was amazing
The lady sam was amazing, explained everything, was really nice,will definitely book again and deal with sam.
September 10, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for completing this review, your comments will be passed onto Samantha
Cruise holiday
We saw Sam, she was very happy to help us. She spent time to make sure we got the best holiday for us, nothing was too much trouble for her.
September 14, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for the lovely feedback, I will pass the details onto Sam for you.
Reply from Hays Travel - Plymouth Transit Way
Thank you for your positive feedback and I am glad you had a great booking experience with Claire - your comments will be passed onto her.
Kind Regards
Perfect organisers
we haven't been able to take a foreign holiday for some years and were slightly nervous about travelling as so many things have changed.
We were recommended the Honicknowle branch of Hays by a friend and they did a superb job. Roy organised a great two centre holiday for us in Portugal and the whole thing went like clockwork. Very grateful to Roy in particular and Hays for a great holiday!
January 7, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely comments.
I'm glad that you was recommended from a friend as it means alot to us that our service is being talked about.
I'm pleased that I managed to get the holiday that you wanted and you had a great time.
It was a pleasure serving you and i hope to see you again soon for a future holiday enquiry.
Kind Regards,
Roy
Branch Manager
Sam at Transit was very friendly but…
Sam at Transit was very friendly but professional and efficient. She answered all my questions in a clear and concise fashion. I always try and go to the Transit Way branch because of previous experience with the staff there. I know I can trust them.
September 10, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
Sam will be thrilled that you thought her service was professional and efficient.
I will personally pass on your comments to her as i know that she will really appreciate it.
Thank you once again for booking your next holiday with us.
Kind Regards,
Roy
Branch Manager
Service was outstanding
Service was outstanding, so good. We gone back and booked a cruise
September 1, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
I'm so thrilled to find that you experienced outstanding service at Transit Way.
We all strive to provide the best customer service for all our customers and its always good to hear this kind of feedback.
I will pass on your comments to Claire and to the rest of the team.
Thank you for booking your next Cruise with us.
Kind Regards,
Roy
Branch Manager
The lady was very informative and very…
The lady was very informative and very helpful
September 2, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your review.
Its always good to hear that customers received service that is helpful and informative.
We strive to make the whole booking a holiday process as stressfree as possible.
Thank you for booking your next holiday with us at Transit Way.
I will personally pass on your comments to Claire who will really appreciate it.
Kind Regards,
Roy
Branch Manager
We are very happy with the staff at Hays Transit Way.
We Generally use Hays, the staff are very informative and Honest and tell us exactly what we are getting and not getting, this gives us peace of mind prior to going on holiday.
September 4, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your Feedback.
Im happy that you have booked your next holiday with us at Transit way.
It's always good to hear form customers they have received great customer service .
I will personally pass on your comments to Claire
Kind regards,
Roy
Branch Manager
Reply from Hays Travel - Plymouth Transit Way
Its always great to recieve great feedback from our customers.
We never take it fro granted and we all strive to make the whole booking process as stress fee as possible to all our customers.
I'm delighted to hear that your found claire's service friendly and you never felt rushed.
I will personally pass on your comments to her.
Thank you for booking your next holiday with us at Transit way.
Kind regards,
Roy
Branch Manager
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