We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
766 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional answered all our…
Very professional answered all our concerns definitely book again with Hays Travel
February 1, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate your kind words and are so glad we addressed your concerns. We look forward to helping you book again!
Kind Regards
Roy
Branch Manager
I have terminal cancer and I am wanting…
I have terminal cancer and I am wanting to enjoy what little time I have left, I told the young lady what I wanted, 5 star ⭐ adult only ten day all inclusive beach front with warm seas and she came up trump’s with a lovely Greek holiday for us. She was very thorough in her search checking everything she could even the car parking to find the shortest distance walking into the terminal. Very happy with the service couldn’t fault it. Many thanks. Mat.
April 19, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm so happy to hear that my team could create a memorable Greek holiday for you, catering to your specific needs and preferences. We all appreciate your feedback and wish you a wonderful time.
Kind Regards,
Roy
Branch Manager
Staff at transit way very helpful made…
Staff at transit way very helpful made me feel confident about booking holiday
April 19, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to leave us your feedback. I'm happy to hear that my team made you feel confident about booking your holiday.
I will personally pass on your comments to the staff member that served you.
Kind regards,
Roy
Branch Manager
The person who help me book my short…
The person who help me book my short break, was very professional and polite.
April 11, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to leave us a review. We are so glad we could provide a professional and polite booking experience.
Thank you fro booking your next holiday with us.
Kind Regards,
Roy
Branch Manager
Thank you Lowri at Transit Way…
Thank you Lowri at Transit Way Plymouth, nothing was too much trouble, and got a great deal for our family holiday. Well done as always Hays, I wouldn't book with anyone else!
April 15, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your kind words! I'mso happy we could find a great deal for your family holiday and that our service met your expectations.
Thank you for your booking your next holiday with us at Transit Way.
Kind regards,
Roy
Branch Manager
We’ve booked our past three trips…
We’ve booked our past three trips through Hays transit way and usually look through the window to see if Roy is available because we feel that there is always a friendly, professional connection with him.
Great service as usual!
April 12, 2026
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear that you consistently have a friendly and professional connection with our team, especially Roy. Thank you for your continued bookings and kind words!
A lovely experience with a very helpful…
A lovely experience with a very helpful staff member. The staff member endeavoured to find the right holiday for our budget and went through the details of the booking process thoroughly. Making sure the holiday choice met our needs. Excellent service.
April 12, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you taking the time to share your experience. We're so happy to hear that our staff member was helpful and thorough in finding the right holiday to meet your needs and budget.
Always use Hays Travel.Roy is always…
Always use Hays Travel.Roy is always very informative and helpful,and keeps you up to date with your hoiday
March 15, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you choosing us for your travel needs! We're so glad that our team provides you with helpful and informative service for your holidays.
Kind regards
We had a lot of questions nothing to…
We had a lot of questions nothing to much trouble no rushing very understanding of our needs
April 7, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you sharing your experience. We are so glad our team at Transit way took the time to understand your needs and answer your questions,
Thank you for booking with us
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for the lovely feedback, we really appreciate it. Hopefully see you soon!
Our advisor Lucy listened to what we…
Our advisor Lucy listened to what we were thinking about for a holiday. She offered us good suggestions and advised us of our options. She was very informative. Not pushy at all.
She explained everything in great detail. A very pleasant and friendly member of the Hays travel team.
March 23, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to share your experience. It is always good to hear that the staff member listened to your needs and provided informative suggestions without being pushy. It's also great to know you found the service pleasant and friendly.
I will personally pass on you comments to Lucy
Kind Regards,
Roy
Branch Manager
Holiday to Asia
We wanted a multi trip holiday to Vietnam & Thailand for a special birthday. Louise Edge at Hays in Plymouth was extremely helpful & she came up with the perfect holiday for us which we booked. If we want a special holiday in the future we would definitely go & see Louise she was brilliant. Thank you for all your hard work.
March 14, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you ever so much for this fantastic review, I will pass your kind words onto Louise! Once again, thank you for choosing us for your holiday booking.
Kind Regards
Holiday booking.
Made us feel very confident that our booking was being handled in a very professional manner.
Dealt with everything so professionally and was nice and friendly towards us both.
Highly recommend.
March 21, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your kind words! i'm so happy to hear that you felt confident in our staff members, professional service and friendly approach. Thank you for booking your next holiday with us at Transit Way.
Kind regards
Roy
Branch Manager
Fantastic customer
Fantastic customer service the lady we had was very helpful nothing was too much trouble
March 18, 2026
Reply from Hays Travel - Plymouth Transit Way
We all appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful and accommodating.
I will personally pass on your feedback to the staff member that served you.
Thank you for booking your next holiday with us at Transit Way
Kind Regards,
Roy
Branch Manager
easy to deal with
March 6, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your feedback and are so glad dealing with us was easy.
Thank you for booking your next holiday with us at Transit Way
Kind Regards,
Roy
Branch Manager
Helpful
Agent looked at all options and when I had made a decision sorted everything smoothly and quickly.
March 4, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you sharing your experience. We're so glad to hear that our agent provided comprehensive options and efficiently handled your decision.
Sam was very helpful getting things…
Sam was very helpful getting things sorted for us and looked into various options for us.
March 10, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you sharing your experience. i'm are so glad Sam could assist you in exploring options and getting things arranged for you.
Thank you for booking your next holidays with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Never a problem with Hays...4th March 2026
Never a problem with Hays...
Great staff and service every time.
March 4, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate your continued custom and are so glad you find our staff and service helpful each time.
Kind Regards,
Roy
Branch Manager
Lucy was great.
As we were unsure about which location we wanted to book. We were helped and guided through several choices before deciding. Many thanks to lucy for persevering with our undeciseiveness. A good experience first time dealing
with hays travel.
February 28, 2026
Reply from Hays Travel - Plymouth Transit Way
We're glad we could assist you in finding the perfect location! Thank you for your patience as we explored different options to suit your preferences. We appreciate your booking with us.
Very very helpful took us through…
Very very helpful took us through everything we need showed us the right options for us for our holiday really appreciate it
February 26, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you fro yopur kind words.
I'm so glad we could assist you in planning your holiday! It's great to know we provided the information and options you needed.
I will personally pass on your comments to the person that served you.
Thank you for booking your next holiday with us at Transit Way!
Kind Regards,
Roy
Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.