We had been affected by the NATS crisis and had our holiday cancelled by Jet2 on 8/9/26 and we walked into Hays Travel the next morning, feeling utterly devastated and the lady who helped us went abov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff. Very helpful and informative. We have booked several holidays through Hays travel and never had any concerns. Felicity was a great help and made the booking process easy.
Company replied
We were very pleased with our holiday to Turkey booking. The staff are very knowledgeable about the holidays and providing general information and we feel confident that all will go to plan rather t... See more
Company replied
We always use Hays Tavel Plymstock. The ladies in there are wounderful. They are friendly and welcoming and are very patient with us when we go in to book our holidays. I'm an amputee, and wheelchai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 35 The Broadway Shopping Centre, PL9 7AF, Plymstock, United Kingdom
- 01752 927089
4.9
Excellent
590 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful staff member
Extremely helpful staff member, informative and overall great service
April 12, 2026
Reply from Hays Travel - Plymstock
Thank you for booking with me and for your lovely review :) Kind regards Sarah
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel Plymstock.
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel.
We always go to Elisha @ Plymstock…
We always go to Elisha @ Plymstock branch .
She is really knowledgeable and we trust that she will find us the best deal possible .
She is also great with recommendations of what to do and places to see, eat and visit .
We wouldn’t go anywhere else to book our holidays .
April 5, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review, I really appreciate it :)
Excellent help
Excellent help, Sarah was attentive of our needs and gave us good advice.
Will certainly use the branch again.
March 30, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments , we really appreciate all our feedback.
Reply from Hays Travel - Plymstock
Thank you for your comments.
quick and got what we wanted
March 29, 2026
Reply from Hays Travel - Plymstock
Thank you for your review, and for booking with us at Hays Travel :)
The staff are always 100% helpful and…
The staff are always 100% helpful and friendly.
A pleasure to deal with.
March 25, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel again.
Fast response on messages.shared own…
Fast response on messages.shared own experience , which was helpful overall very good service.
March 17, 2026
Reply from Hays Travel - Plymstock
We appreciate you taking the time to share your feedback! We're so glad our fast response and shared experience were helpful to you.
Professional staff
Professional staff.
I knew where I wanted to go and which accommodation I wanted to book. Everything was done in less than half an hour, so no hanging around.
I will definitely book with them again.
March 11, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel, we really appreciate it.
Reply from Hays Travel - Plymstock
Thank you for your lovely review and booking with us in store, we really appreciate your feedback.
Helpful staff.
Helpful staff.
However to his review is being written by lead passenger Beverley Smith not Adrian!
Only difficulty was the Hays IT system not being able to transfer the four rooms on the group booking so took longer.
March 14, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review and booking with us at Hays. We apolgoise for the system issues.
We hope you have the best time.
Reply from Hays Travel - Plymstock
Thank you for your lovely review, we really appreciate it.
First class service from Elisha
March 6, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with me. I hope you have a lovely time.
Listens to what we want out of our…
Listens to what we want out of our Holiday and goes All out to find it. Thank you
March 1, 2026
Reply from Hays Travel - Plymstock
Lovely to meet you both , so glad we were able to find something suitable.
Pleasant and knowledgeable staff
February 18, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review , we really appreciate your feedback.
Felicity was very helpful and patient
Felicity was very helpful and patient - the hotel wanted wasn’t available so kept looking for another and re-entering the info each time !
February 24, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review, we really appreciate your feedback, We hope you have the best holiday.
Reply from Hays Travel - Plymstock
Thank you for booking with us an for your lovely review. Kind regards Sarah, Branch manager
Reply from Hays Travel - Plymstock
Thank you for your lovely review and for booking with us at Hays Travel Plymstock!
Reply from Hays Travel - Plymstock
Thank you for booking with us and for your lovely review. Kind regards Sarah, Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.