Popped into the Hays Poole branch to renew my Annual Insurance Policy. In spite of the increase in the cost (about 50%), the shock was certainly softened by the warm friendly service provided by Hanna... See more
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We always use hays travel , staff very polite and helpful. We called into hays travel over a week ago booked our holiday and was sorted within approx 45 mins
Can't believe how long we spent making up our minds about a Christmas cruise! Julie at Poole was so patient and didnt give up until she managed to get the perfect cruise and cabin for us. Thank you Ju... See more
The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
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We saw skyi and she was absolutely…
We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again

Reply from Hays Travel - Poole
Your representative Fiona Attenborough…
Your representative Fiona Attenborough is the best. She is the reason we use Hays.

Reply from Hays Travel - Poole
Hannah in Poole is a really good rep
Hannah in Poole is a really good rep ! She worked really hard to get us a good deal on our trip ! She’s very polite and patient and I felt very happy with my service x

Reply from Hays Travel - Poole
Have booked with Hays many times they…
Have booked with Hays many times they are always extremely helpful and friendly highly recommended

Reply from Hays Travel - Poole
The help you get in choosing the right holiday
Julie in the poole office is really good at suggesting accomadation a nd very helpful with all aspectsl of booking we always try to use her

Reply from Hays Travel - Poole
We've always had really good service
We've always had really good service, all the staff are helpful and knowledgeable and always polite. That is why we only Hayes.

Reply from Hays Travel - Poole
Fiona was our agent this time. As always she was very polite, cheerful and knowledgeable, she found the type of holiday we asked for and helped us thru all the steps and details.
Fiona offered us options and made us aware of all the services avaliable and finally made our booking. Very cheerful, knowledgeable and a credit to the company.

Reply from Hays Travel - Poole
You employ really pleasant people
You employ really pleasant people. It is a joy to come in & book. long may you continue to help us. thank you. So straight forward. We particularly aim for Steven.

Reply from Hays Travel - Poole
Good professional help from George at…
Good professional help from George at Poole, Hays Travel.

Reply from Hays Travel - Poole
Excellent service once again from Hays…
Excellent service once again from Hays Poole especially Tom.

Reply from Hays Travel - Poole
Options for a quick break
We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and we took those away to discuss. We struggled to find the right hotel or destination and went back to Steve. Another face-to-face discussion ensued, he made further suggestions, we decided on our holiday and booked.

Reply from Hays Travel - Poole
Excellent service from Julie at Poole
Excellent service from Julie at Poole, never rushed,sound professional and friendly advice in booking holiday

Reply from Hays Travel - Poole
We always use Hays for any holidays and…
We always use Hays for any holidays and see Julie to arrange everything so professional polite

Reply from Hays Travel - Poole
Usual highly professional advice as…
Usual highly professional advice as usual. Cruise booked and ready to go next month. I would always use Hays Travel.

Reply from Hays Travel - Poole
Skye attended to me at Poole and could…
Skye attended to me at Poole and could not have been more helpful. I am an OAP and gave her a few problems which she sorted out without any fuss or bother. Well done.

Reply from Hays Travel - Poole
Steve the manager at the Poole branch…
Steve the manager at the Poole branch of Hays was extremely helpful in helping us choose a cruise explaining all our different options he made us feel comfortable and at ease.
In general it was quite a pleasant experience.

Reply from Hays Travel - Poole

Reply from Hays Travel - Poole
Four nights in Krakow
Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now have a fully booked 4 night holiday in March next year

Reply from Hays Travel - Poole
Found a Holiday online,I called Hays…
Found a Holiday online,I called Hays in Poole and spoke to Tom who sorted it all out for us, all booked, and deposit taken over the phone,
Always great service

Reply from Hays Travel - Poole
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